Customer Reviews We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.
Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.
To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.
Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.
Recent reviews from Trustpilot.co.uk
First Rate Service
First time purchase, doubts totally unfounded, good price and delivery.
- Mr P Allott on Sun, 20 Apr 2014 18:38:43 GMT
This is my first purchase from The Whisky Exchange and it certainly won't be the last. I have just bought a fine 12 yr old bourbon for under £40. The transaction was seamless and delivery was timely. There is a gigantic choice of single malts for under £50. If you want to spoil yourself the. There an even bigger collection of bespoke spirits to choose. Happy shopping!!
- Andy Ward on Sun, 20 Apr 2014 17:52:43 GMT
Very easy to order and packaged superbly
I have already recommended the whiskey exchange to my friends
- S Welch on Sun, 20 Apr 2014 17:25:21 GMT
ordered in advance and paid extra for postage yet still order arrived late
Having to pay £5 extra on top of the postage delivery cost even though It was getting delivered to mainland Scotland is ridiculous and being a birthday gift it arrived a day late even though it was booked way in advance. Discriminating customers by having to pay extra is not a good way to retain customers if you ask me
- Alex Cameron on Sun, 20 Apr 2014 02:07:01 GMT
cheeky little number!
Bought a 25 yr old highland park as a retirement gift and it went down a treat!!
- fiona wilson on Sat, 19 Apr 2014 06:45:06 GMT
Scotch for the Rocks
Super simple to order and recieved well inside timescale. One delivery charge for whole order makes for repeat orders. The drinks are just as expected, small bottles to sample and place order for full bottles if liked. BRILLIANT!
- Mr Derek Taubman on Fri, 18 Apr 2014 19:39:30 GMT
Great craftsmanship on the custom engraving.
My son and I will drink this bottle of Blue Label on his 18th birthday (he's 1 now).
- Rando on Fri, 18 Apr 2014 13:36:35 GMT
my delivery of whisky was delivered quite frisky
it was a very quick service
- Donald Brown on Fri, 18 Apr 2014 08:44:14 GMT
Helpful and quick delivery
Quick delivery of order. Very satisfied.
- Mr David on Fri, 18 Apr 2014 08:05:55 GMT
excellent easy to use ordeing on the web and delivered on time
- Mrs Allen on Thu, 17 Apr 2014 22:23:37 GMT
Red Breast my favourite whosky at a good price and delivered as promised. No hesitation in recommending to others
- David G (Reading) on Thu, 17 Apr 2014 17:34:13 GMT
Excellent site to use & a very quick & brilliant service, your find what ever your after.
- Louise on Thu, 17 Apr 2014 16:38:22 GMT
ordering was easy, the delivery was as resonably fast and the tracking system worked! I have no complaints.
- Ms Jenny on Thu, 17 Apr 2014 15:13:26 GMT
ordered it and it was delivered when they said it would be. Even got a text to say it was no more than 90 mins away!!!
- Joy Jones on Thu, 17 Apr 2014 14:40:55 GMT
geat service with quick delivery and well packaged
The order came very quick, dropped off at a local post office as I was out and it was really well packeged.
- Mr Dick Wearmouth on Thu, 17 Apr 2014 13:24:45 GMT
The Exchange offers the widest range of spirits that I've seen anywhere. With an easy to navigate website it's the obvious first choice for me to shop for single malts as well as other great whiskys and spirits from around the world.
- Mr Brian Fullaway on Thu, 17 Apr 2014 13:05:09 GMT
TWE has to be the choice for anyone who loves malt whisky
TWE offers a great range of malt whiskies, from the standard to rare and specialist bottles. The web site is easy to search, offering easy ways of narrowing down your search. Prices are always competitive.
- Mr S J Webster on Thu, 17 Apr 2014 12:07:03 GMT
Faster than a speeding bullet!
Rapid delivery, which is what I wanted!! I bought a special Whisky for my very special boyfriend...I know he'll like it so it's been a happy purchase :) I expected delivery to be over a week but I got it within a few days, so 'well-chuffed' Thank you!
- Miss F King on Thu, 17 Apr 2014 11:37:47 GMT
Items we'll package delivery time and communication excellent.
- Mr Clemence on Thu, 17 Apr 2014 11:23:37 GMT
Great service. Speedy delivery
I could never find Dad's favourite whiskey until I found Whiskey Exchange. Now it's always there! And great service too. I order one day and it's usually here a couple of days later. What more can you ask for?
- Greyskull on Thu, 17 Apr 2014 08:52:41 GMT
Good range of products, efficient delivery
Good range of products, efficient delivery
- tcrayford on Thu, 17 Apr 2014 08:40:29 GMT
delighted with service and product
- JAMES on Wed, 16 Apr 2014 20:49:56 GMT
Prompt and well packaged delivery.
I have shopped with TWE twice now. Usually in search of a rare or unusual Cognac. On both occasions I was pleased to find what I was after and it arrived prompty and very securely packaged. I would recommend them to everyone. Matt Davies
- Mr Matt Davies on Wed, 16 Apr 2014 20:05:33 GMT
I like cordon blue.
- Nina CohenCustomer on Wed, 16 Apr 2014 17:49:14 GMT
Ordered on tues night. There on Thursday morning. What more could you want?
- Ian R on Wed, 16 Apr 2014 17:42:10 GMT
Excellent on price and here in 2 days.
Company was excellent - cheapest price and kept up to speed on delivery which was less than 2 days later.
- Mr Paul Devlin on Wed, 16 Apr 2014 16:36:23 GMT
Speedy delivery. Right price
- Miss Madeleine Glover on Wed, 16 Apr 2014 15:21:05 GMT
Great product at the best price
Quick delivery and well packaged product
- Mr Rod Grindlay on Wed, 16 Apr 2014 13:42:48 GMT
Very easy and efficient start to finish
- Mr chauhan on Wed, 16 Apr 2014 11:00:03 GMT
Best malts, best prices, fast delivery
Have ordered several times over the years - these guys are the best. Same experience had by friends and family. Sukhinder & co have got the formula right
- Mr Tony on Wed, 16 Apr 2014 10:37:58 GMT
Best place to go looking for the not so common spirits.
- Haider Mamdani on Wed, 16 Apr 2014 09:29:00 GMT
Easy to navigate website. Great choice. Excellent price and super quick delivery. Item arrived was very well wrapped and packaged. Really pleased.
- Mr Cumberland on Wed, 16 Apr 2014 09:08:05 GMT
Great whisky at reasonable prices.
The whisky I purchased, was for a birthday present. The facility for specific delivery date is a bit wishy washy. In a box you state what date you would like it delivered. This was totally ignored, and the whisky was sent, according to the e-mail I received, it was despatched immediately. Very poor.
- Mr Iain Taylor on Wed, 16 Apr 2014 08:35:52 GMT
I'd shop here again if you want something delivered as a gift its a great idea.
- Ms Gail Carmichael on Tue, 15 Apr 2014 18:40:23 GMT
Frisky whisky very quick
This was a very quick delivery - just what was expected and very prompt. I will use the firm again.
- Mr John Moore on Tue, 15 Apr 2014 18:22:00 GMT
Excellent as ever!
Quality products at a fair price, prompt delivery, well packaged. What more can one say!
- Meggie on Tue, 15 Apr 2014 17:50:09 GMT
Product as advertised and sent out quickly
Quality item and sent out very quickly
- Mr Adam Peach on Tue, 15 Apr 2014 17:09:40 GMT
Quick delivery - easy to use service - very impressed!
They had exactly what we needed at a good price. It was quick and easy to use the website and it was delivered in really good time. Very impressed with the service online. We have also been in store or called a few times and the staff are always very happy to help or look into ordering things they don't stock. Overall we would highly recommend this store to all.
- Miss LISA DEBELL on Tue, 15 Apr 2014 16:55:12 GMT
great stockist of irish whiskey liqueur, speedy delivery,
managed to find the only stockist of "dubliner" in london, easy to order + efficient delivery. will be a return customer...thanks!
- Ncheta on Tue, 15 Apr 2014 16:52:10 GMT
Simply the best
Delivery was fantastic no problems great
- Jackie wrightson on Tue, 15 Apr 2014 16:39:35 GMT
There is nothing more than I can say except that every order I have made has been handled expertly, payment easy, and delivery on time.
- Oscar on Tue, 15 Apr 2014 15:52:44 GMT
both my bottles arrived in great timing....always great service.
- Mr Duncan Knifton on Tue, 15 Apr 2014 15:22:44 GMT
I ordered three bottles of Elephant Gin - they quoted me the cheapest price, and it arrived well packed. The only problem was their carrier - Parcelforce are a nightmare!
- Customer on Tue, 15 Apr 2014 14:52:35 GMT
Very fast delivery and great company communication
Can't fault the service and will definitely be coming back!
- Mr Simon Cookson on Tue, 15 Apr 2014 14:47:25 GMT
Outstanding, delivery was perfection. Came boxed safely and delivered by courier. to top it off my whiskey tasted amazing Ty
- Miss jodi widd on Tue, 15 Apr 2014 12:39:49 GMT
Everything as expected
Delivered promptly and well-packaged.
- Miss Charlotte Hall on Tue, 15 Apr 2014 11:01:16 GMT
Superb customer experience, beautifully delivered!
24 hour tracked delivery of some 'hard-to-get-your-hands-on' licquers is impressive indeed. And when the products turn up in carefully considered packaging, and I feel informed about when it's being delivered, I have to be suitably impressed. And I am!
- Mr Simon Dover on Tue, 15 Apr 2014 10:43:37 GMT
Quick and easy transaction!
The site is easy to use to find exactly what you want and the order process was quick and simple too. The items arrived within a day or two and packaged up safely with lots of bubble-wrap. I have used this website before and will continue to do so again in the future.
- Miss Philippa Kenny on Tue, 15 Apr 2014 10:03:21 GMT
what can i say but just great.
more choice and very good prices i would use The Whiskey Exchange every time for that something different for a gift.the choice you have is second to none.
- Miss sally jane rowe on Tue, 15 Apr 2014 09:26:49 GMT