Customer Reviews We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.
Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.
To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.
Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.
Recent reviews from Trustpilot.co.uk
Very good whiskey, good price and hassle free delivery.
- Mr Scott on Fri, 07 Mar 2014 23:21:02 GMT
Great Service good price can't wait to sample
Good service as would be expected, looking forward to tasting as purchased as a little treat for myself
- Stu on Fri, 07 Mar 2014 11:16:53 GMT
wow wow boom
OMG, great Drink. Wow very quick to arrive package so well, Turned up safe and sound. Roll on , cant wait to use this company again.
- Elizabeth. on Fri, 07 Mar 2014 03:20:41 GMT
good service snd drlivery speed, but the presentation box was ripped
good service snd drlivery speed, but the presentation box was torn which was annoying as it is a present
- Ms NLC on Thu, 06 Mar 2014 22:11:27 GMT
Easy to navigate website . Good reviews on products and fairly swift delivery . I purchased Rum and Champagne . There range of products are excellent , I was fed up of your run of the mill over the bar rums . After finding this site I have extended my knowledge of rum and purchased rums of the more expensive variety . Due to the reviews being very accurate I can feel free to make an informed choice when spending my hard earned cash on product that are more difficult to find even in near by connoisseur whiskey shops in Edinburgh . Pricing of produces is competitive even after adding the cost of delivery . Delivery price is slightly high so I would recommend you buy 2 or 3 bottles of your favourite tipple . The bottles are well packaged with bubble wrap or loose foam to protect the bottles . There is an abundance of whiskey miniatures , I would love it if you could do the same with Rum , so I could sample the more expensive drink of my choice .
- Mr Cunningham on Thu, 06 Mar 2014 21:18:31 GMT
sit back and relax
having spent a number of years in Germany and with asbach brandy being my tipple, it was comforting to know that on my return to the UK, there was an online store (whiskey exchange) where I could purchase my favourite drink. Sitting in my comfortable chair with a content smirk on my face, asbach in hand, for an hour I didn't have a care in the world-absolutely brilliant
- Peter on Thu, 06 Mar 2014 19:27:25 GMT
Excellent service, fast delivery, great communication. This was my third purchase from Whiskey Exchange. I Would not hesitate from purchasing from here again. Many thanks to Rita, for ensuring my package got to me safely. Many thanks Charlie. .....
- charlie thomas alexander on Thu, 06 Mar 2014 17:37:37 GMT
5 Star Excellence!!
The website was very easy to navigate to find the product I wanted, the choice is incredible, the purchase was easy and the delivery was fast and very carefully packaged as to ensure no breakage. Overall an excellent service and I look forward to my next buy!
- Mr Gareth Bennett on Thu, 06 Mar 2014 17:25:06 GMT
Terrible Courier Service
Parcel Force have tried to deliver to my address 3 days in a row and I have been at home all day for 2 of those days. One of my friends has had similar trouble in recent months buying from Whiskey Exchange. Use a different courier please. (Whiskey Exchange called me ten minutes after this review, arranged the courier to turn up by a certain time the next day. So well done to Whiskey Exchange. Why the courier company couldn't have done that for me in the first place is beyond me. However, sipping a 14 year old glass of Oban is a triumph in itself. Thanks Guys)
- Peter Waterman on Thu, 06 Mar 2014 16:37:47 GMT
My choice for birthday presents every time!
I would never consider using anyone other than the Whisky Exchange when buying whisky or other specialised spirits. They have an unequalled range of products and offer plenty of really useful info, background and reviews to help you make a choice. Also, products are arranged by price which also saves time. Delivery has been very prompt every time I have used the Whisky Exchange. I really can't fault them!
- Customer on Thu, 06 Mar 2014 16:24:33 GMT
i was very happy with my order an the great service. would recommend your services to anyone. thankyou mr james foy
- Mr james foy on Thu, 06 Mar 2014 13:52:28 GMT
Good service and range of available whiskies.
I was happy with this first transaction with The Whisky Exchange. I would be very pleased if they could find another method of delivering somewhere beyond the mainland apart from using ParcelForce. Adding an extra £5 is painful on a bottle of whisky and this will stop me going to Whisky Exchange in future except as a last resort.
- Mr David Ayre on Thu, 06 Mar 2014 13:45:45 GMT
An exemplary service and a great selection to choose from
The best service I have used with a fantastic range of fine liquors and whiskies to choose from. I can’t think of a better on-line service for enhancing your drinks collection.
- Mr Jim Busher on Thu, 06 Mar 2014 12:47:53 GMT
Excellent web site & choice. Fair prices.
- Mr J Morris on Thu, 06 Mar 2014 11:44:09 GMT
An excellent port in a storm
At the last minute, I recently remembered a colleague's 40th birthday and wanted to buy him something appropriate. But what and how quickly could I get it? I hadn't much time. The Whisky Exchange offered an excellent range of 40 year old ports and they delivered within 48 hours of my online order. It was easy for me - and colleague was delighted.
- Mr Geoffrey Russell on Thu, 06 Mar 2014 08:57:17 GMT
Cheers i will be a regular from now on
They have such a choice to chose from. They deliver in well packaged box and have no negatives to say. Just Cheers I will be back
- Ian Clark on Thu, 06 Mar 2014 08:50:38 GMT
Perfect gift at perfect prices..
- Kate Hughes on Thu, 06 Mar 2014 01:56:54 GMT
Vast Choice, Very Speedy, Very Satisfied
I had been looking to get another bottle of PISCO for my husband's birthday, and I found the same bottle I had got him last time at Whisky Exchange. I was tempted to get this for him, but then found an even better one for him to try. Not only that but I also found 2 brandies that he had never had, and as his sister was short of an idea for his birthday, then we managed to get 2 presents at once. In the end I ordered 3 bottles, which worked out very well, as the postage for 3 bottles was the same as it would have been for 1. I arranged for the package to be delivered to his sister's address, which means that the bottles will be a surprise for my husband, and they were dispatched and arrived within about 3 working days which was excellent. The bottles were well packed and well labelled, so it would have taken a lot for them to have broken. All in all, a very good service from Whisky Exchange - I will no doubt be using them again.
- Toni on Wed, 05 Mar 2014 20:25:15 GMT
Fast and Furious Rum
I was browsing on line for a special bottle of rum for a friends birthday and found just the thing on the Whiskey Exchange, along with the extensive range of whiskies there are also a great range of other spirits with comprehensive notes. From the confirmation email I was kept informed of the process, from picking to dispatch and the tracking number for the courier. The items were delivered two days later well packaged and in pristine condition. Product price is comparable to any other retailer and P&P was good for the service provided. Would confidently recommend to a friend.
- Brian on Wed, 05 Mar 2014 19:39:19 GMT
fast delivery, good packaging, great products
Easy to use website. I liked the excellent range of miniatures to try different products. Good selection of well known and speciality brands.
- Spencer Jones on Wed, 05 Mar 2014 19:09:31 GMT
A site with great selection and informative product pages. Swift service too.
- Alex on Wed, 05 Mar 2014 17:42:04 GMT
Excellent, fast & reliable
I ordered a bottle of JD Silver Select as a present for my husbands birthday. It arrived quickly and very well packaged in perfect condition.
- Emma on Wed, 05 Mar 2014 17:31:49 GMT
lightning fast delivery!
Great service. Had my hard to find Frangelico at a great price. Very Pleased.
- Jeri Buxcey on Wed, 05 Mar 2014 17:06:49 GMT
Ordered Wednesday delivered Friday well wrapped so no chance of any breakage
- Mr Terry Jackson on Wed, 05 Mar 2014 16:33:46 GMT
excellent speedy service.
Excellent company excellant value excellent service. Would definitely use them again.
- Lorraine Shaw on Wed, 05 Mar 2014 15:05:47 GMT
always a great service
easy and fast service - thank you!
- jamie coronna on Wed, 05 Mar 2014 14:46:34 GMT
Good price,good service,what else do you need!
- Mr Symes on Wed, 05 Mar 2014 10:35:31 GMT
My purchase was an excellent buy and one that I am enjoying very much.The delivery was very quick and well packaged.Overall a very pleasant smooth transaction,one that I shall do again now I know where The Whisky Exchange is. Regards Don
- Donald on Wed, 05 Mar 2014 09:33:11 GMT
A WEB SITE TO LOOK FORWARD TOO
ALWAYS ANTICIPATING NEWS FROM THE WHISKY EXCHANGE. what's on offer today , how unusual it it? have I drank it before?Is it excitingly priced from a huge range of tempting spirits -of -life, delivered fast with a tracking system.
- John Pendreich on Wed, 05 Mar 2014 09:26:32 GMT
great, will use again
Great service super fast delivery! fabulous item. very pleased.
- Emma on Wed, 05 Mar 2014 08:39:13 GMT
Very good, quick delivery & I am sure it will taste good!
It was excellent, I was looking for a retirement present for a Scottish work colleague. He comes from Cambletown, so I researched distilleries from that are and found two. Then chose based on price & description and price. Brilliant
- Mr David Wright on Wed, 05 Mar 2014 07:18:58 GMT
Malt whiskey at better prices than supermarkets
There is a big selection to choose from and the prices are very competitive. My order arrived quickly and each bottlevwas cocooned in bubblewrap.
- Eric Sanderson on Wed, 05 Mar 2014 07:00:19 GMT
Ordering process is easy, prices are very good too. The delivery went extremely well and delivered very promptly. Would definitely recommend The Whisky Exchange to anyone.
- Alan on Tue, 04 Mar 2014 21:06:03 GMT
Disappointed initially but happy with the way my issue was rectified.
I ordered a bottle of whisky with a personal card to be sent to my brother in law as a suprise thank you gift for an important favour. Whilst the bottle arrived quickly, unfortunately Whisky Exchange sent the wrong personalised card which rather took the shine off the gesture as my brother in law had no idea who the gift was from! Upon contacting the company, they were extremely apologetic and by way of compensation sent an additional gift FOC and included the correct card this time! Thank you Whisky Exchange, you have restored my faith in your ability to provide a personalised service.
- Melanie, Somerset on Tue, 04 Mar 2014 20:26:14 GMT
Customer services were amazing when delivery went wrong ( no fault of Whisky Exchange). Spencer was unfailingly polite and extremely helpful - a star employee!
- Susan Fortune on Tue, 04 Mar 2014 20:17:28 GMT
Service was excellent, order was packaged very well and delivery was very quick, couldn't be happier. I would definitely recommend this company to anyone.
- Colette McPheat on Tue, 04 Mar 2014 19:40:41 GMT
Great products and service
I had a very pleasant transaction: my goods were available and dispatched quickly, arriving in perfect condition. Would definitely use again. Many thanks
- Miss Cassandra Brownlie on Tue, 04 Mar 2014 19:36:51 GMT
The Kraken BEWARE?
Oh The Whiskey Exchange,most excellent range of spirits sooo much choose from?Came quickly n packed like a baby,brillant many thanks WEx .
- Mr Martin Clarke on Tue, 04 Mar 2014 19:16:22 GMT
Excellent service, very well done.
I ordered a bottle of whisky from The Whisky Exchange. It came within a few days, right on time. I could track it and see where my bottle was. An excellent service. Give it a go!!!
- Mr Kevin Wilbur on Tue, 04 Mar 2014 18:30:38 GMT
Very happy with product
I searched all over for my boyfriends favourite rum for his bithday and was quite hesitant at first to buy it online, as it seemed rather expensive with delivery. However I received a free glass, the product was packaged well and came in a gift box, which I would not have got if I bought in store. Delivery was very prompt and came within 3days. Very happy! If I received offers via email for free delivery etc I would definitely buy from whiskey exchange again
- Miss Siobhan Tempestoso on Tue, 04 Mar 2014 13:12:07 GMT
Faster than Concorde?
Ordered bottle of Elephant Gin on a Friday evening after seeing article in D Telegraph. Order arrived intact Monday. Wish other retailers could match that! Thanks.
- Christopher Taylor on Tue, 04 Mar 2014 13:00:25 GMT
Excellent service, prompt efficient, well packed anf tasted good. Thank you.
- Robert Cunningham on Tue, 04 Mar 2014 10:33:47 GMT
Easy to use and prompt delivery
Easy to use website and delivery was prompt and well packaged! Would definetly use them again and recommend to others.
- Customer on Tue, 04 Mar 2014 09:57:13 GMT
Brilliant service, bought a bottle of LPR at the most competitive price, arrived within a couple of days. Can't say better than that. Will definitely use again and again!!!
- Mr. Ben Scott on Tue, 04 Mar 2014 09:06:13 GMT
hate new delivery option
Just loved the old system where my box would be left in a secure place designated by me. Now have to wait in between 8 and 4 with a very unhelpful "we may be able to narrow it down to a 4 hour window but we are very busy"! Really not good enough when most other companies have overcome this attitude.
- fiona on Tue, 04 Mar 2014 08:03:35 GMT
Ordering bubbly no trouble arrived beautifully packaged 3 days later
Would certainly recommend THe WHisky Exchange to all my family and friends Ordered champagne for the celebration of my first grandchild The order arrived within in 3days and was packaged so well Will certainly use this service again
- Valarie daviesCustomer on Tue, 04 Mar 2014 07:12:16 GMT
Nice and well packaged Product!
Website good, actual US foreign exchange transaction $$$ was not on bill... not good. Did not like the surprise on my bank statement! Tracking order not good, trying to get customer service to respond not good, packaging awesomely great! I will order again but I will be more careful. Otherwise I am happy I found this stellar "hard to get" Scotch on your website! Thanks, Mary Ellen, Texas
- Mary Ellen on Mon, 03 Mar 2014 22:24:24 GMT
the whisky exchange ! great service , great choice , always keep me up to date with products old , new and special offers oh and full delivery details. Worth every penny of every transaction i have ever done.
- Mr Ian Marshall on Mon, 03 Mar 2014 17:39:56 GMT