If you have received your order and are unhappy with any of the products ordered we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 7 working days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 30 days of the date that you notified us of your intention to return the product(s).
Please note that not all of the items for sale at The Whisky Exchange are new and in some cases will have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens we will do our best to inform you before the item is shipped.
Please return all items to the following address:
The Whisky Exchange
(Speciality Drinks Ltd)
Unit 7, Space Business Park
For all returns, please follow the following instructions to ensure that the products are received in perfect condition and your returns can be processed quickly:
1. Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
2. Pack and seal your return securely, in the original packaging, and include the completed invoice.
3. Affix your return shipping label to the packaging. Make sure no other address labels are shown.
To cancel your order you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.
To change your order, please refer to the Order Related Queries in the Help and Support section.
Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method.
If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.
Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.