Order Related Queries | Help & Support | Customer Services

  • American Whiskey
  • Other Whiskies
  • RUM
  • Cognac
  • Armagnac
  • Gin

  • Jenever

  • Absinthe

  • Vodka
  • Tequila
  • Other Spirits
 
  • Champagne
  • Wines / Fortified Wines
 
Order Related Queries
For all order related queries we ask that you complete the support request form and a member of our customer services team will look into your query and get in touch with you.

Please use this form to:
1. Make amendment to your order
2. Report tracking issues
3. Report missing or incorrect items
4. Report any damages

To speed up our handling of your query please ensure you include your order reference number. Our preference is to reply via email as this ensures we have a record of your queries for future reference. If you prefer for us to call you, please provide your contact details in your query.
When will my order be delivered?
There are a number of ways to find out when your order might be delivered:
- Use the Track Your Order function to find out the status of your order.
- Use the Delivery Charges and Times under Delivery & Returns section to find out the delivery time for your particular country. You will receive an email advising when your order has been despatched so you can work out when it is likely to be delivered.
Order Support Request Form


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