Placing Your Order | Shopping & Payments | Customer Services

  • American Whiskey
  • Other Whiskies
  • RUM
  • Cognac
  • Armagnac
  • Gin

  • Jenever

  • Absinthe

  • Vodka
  • Tequila
  • Other Spirits
 
  • Champagne
  • Wines / Fortified Wines
 

Placing Your Order
Checkout
When you are done shopping, simply click “View Basket” where you will be able to review and edit any of the items in your shopping basket. If you have a discount or promotion code this must be entered at this time as it cannot be entered later on.

Selecting “Checkout” will take you to our Checkout Offers page that features exclusive offers available only through The Whisky Exchange.

Selecting “Proceed to Checkout” will take you to the Billing & Delivery section where you will be asked to enter your name, address, credit card details, gift message (if appropriate) and other details required to complete your purchase.

You will also be given the option to pay online or to pay over the phone.

Placing an order
Selecting "Submit Order" will place your order. Within 24 hours of placing your order you will receive an email confirming that your order has been received. We will also send you another email notifying you when your order has been shipped, details of our tracking number and that we have charged your credit card.
Multiple Shipping Addresses
Unfortunately, it is not possible to ship an order to multiple addresses. If you are shopping for people at different addresses you will have to place separate orders for each address which will also be charged separately.
Redeeming discount codes
To redeem a discount code, simply type it into the box at the bottom of your shopping basket and press ‘apply’ followed by ‘proceed to checkout’.

It is important to add your discount code at this time as discount codes cannot be added to your order during checkout.

Please note that only one discount code can be used per order. Additional conditions may apply so please read the terms and conditions supplied with the code.

Gift Messages
A personalised gift message service is available on all orders. The charge for this service is 50 pence (£0.50 GBP) inclusive of United Kingdom Value Added Tax (VAT). Orders being delivered outside the European Union will not have to pay the VAT element of the charge for this service. The Whisky Exchange will donate 10 pence (£0.10 GBP) to our nominated charity for every gift message purchased by our customers.




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