Security & Privacy | Shopping & Payments | Customer Services

  • American Whiskey
  • Other Whiskies
  • RUM
  • Cognac
  • Armagnac
  • Gin

  • Jenever

  • Absinthe

  • Vodka
  • Tequila
  • Other Spirits
 
  • Champagne
  • Wines / Fortified Wines
 
Security & Privacy
Your Security & Privacy are of paramount importance to us and we are committed to providing you with as safe and secure a shopping environment as possible. We employ the latest global security measures to protect your personal and financial details:
McAfee SECURE
Our site is scanned daily by McAfee, the world’s largest dedicated security company, and once certified as meeting their security standards is able to display the McAfee SECURE Trustmark.
VeriSign Trust Seal
The VeriSign Trust Seal shows the world that VeriSign has confirmed our identity and our site has passed the stringent VeriSign malware scan. The VeriSign seal is the most trusted mark on the Internet, displayed over 250 million times each day. Information exchanged with any website with a web address beginning https is encrypted using SSL before transmission.
Verified by Visa & Mastercard Secure Code
Verified by Visa & Mastercard Secure Code endorsement confirms that The Whisky Exchange has made your security a priority and confirms that your card is protected against unauthorised use giving you peace of mind when shopping online.
Secure Socket Layering (SSL)
We run SSL technology on our secure server that encrypts all personal and financial data (including your name and address and credit or debit card details) before transmitting it over the internet. If you are in any doubt whether or not you are accessing our secure server before submitting your personal information just look at the URL in the location line of your browser. All secure servers can be verified by the letters https at the start of the web address.
Fraud Protection
From time to time we may need to verify that you are the account holder. As these security checks are only ever implemented for your own protection please do not feel embarrassed. We may contact you to verify your order details, the delivery address and where required your identity.
Identity Verification
To ensure that your credit, debit or charge card is not being used without your consent and you are over the age of 18, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting our terms and conditions you consent to such checks being made.

In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Cookies
The Whisky Exchange website uses ‘session cookies’ and cannot work without them being enabled. Unless you check the box instructing your browser to remember your username and password these cookies will be deleted when you close your browser. The cookies will capture your first and last names, your email address and your customer ID. This information is needed in order to make your visit simple and more efficient. The Whisky Exchange will never pass any personal information on to any third party.


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