COVID-19

As a company founded by two brothers, and one that’s part of a global community of drinks lovers, we tend to use the word family a lot. In this time of crisis we have never felt or meant it more, and are committed to acting in the best possible for all of our family – not only our staff and customers but also the bars, restaurants and hotels we supply whose livelihoods may be affected over the next few months. We have implemented an increased programme of measures to protect public health and for now our website continues to operate as normal. We are closely monitoring government and WHO advice and will provide further updates as things develop.

We appreciate your continued support, and hope that you and your loved ones stay safe and healthy in the weeks and months to come.

Rajbir & Sukhinder Singh

Founders, The Whisky Exchange

COVID-19 UPDATE

In light of the COVID-19 pandemic, we wanted to reassure you about the steps we are taking to ensure the safety of our customers, staff and suppliers, as well as to update you on a few new policies that may come into effect as the situation develops.

The headlines

  • We have introduced a variety of measures across our business, in line with WHO guidance, to protect public health
  • As of 11am BST on 17 June, our London Bridge shop is open, with appropriate social distancing measures in place.
  • As of 11am BST on 17 August, our Great Portland Street is open, with appropriate social distancing measures in place.
  • Our website is still open, and still have the same great range of bottles!
  • As of 11am BST on 17 June, Click and Collect will be available from our London Bridge and Great Portland Street shops. Appropriate social distancing measures are in place for collections.
  • We are still shipping orders overseas, however some countries may experience short delays.

UK orders

Due to the high level of demand on all couriers in the UK, delivery timeframes may be longer than normal, even on next-day delivery services. We will of course do everything to get your parcel to you as soon as we can.

Click and collect orders from our Park Royal HQ are suspended until further notice.

Click and Collect from London Bridge and Great Portland Street

Click and Collect is now available from our London Bridge and Great Portland Street shops. During the online checkout process you will be offered the option to collect your order from London Bridge or Great Portland Street and to select the day you will be visiting the store. To collect your order, please visit the dedicated Click and Collect till on your designated day, and follow the social distancing guidelines outlined in-store.

International orders

We are still accepting international orders from all the countries we usually deliver to. However due to global restrictions on movement, shipping may take a few days longer than normal. We remain dedicated to ensuring your order is with you as quickly as possible and thank you for bearing with us during this period.

Ensuring a safe delivery

No matter which country you are in, the couriers we use are all taking WHO-mandated precautions to protect both their staff and the recipients of their parcels. For more details please check with the carrier specified on your order confirmation. For UK customers, you can find the regularly-updated Parcelforce guidelines here: https://www.parcelforce.com/service-updates and https://www.fedex.com/en-gb/service-news.html

Our London shops

As a result of the COVID-19 pandemic our Covent Garden and Great Portland Street shops will be closed from 6pm on 23 March until further notice. We apologise for any disappointment this may cause, and thank you for your understanding.

As of 11am BST on 17 June, our London Bridge shop is open, with appropriate social distancing measures in place.

As of 11am BST on 17 August, our Great Portland Street shop is open, with appropriate social distancing measures in place.

Our events

Following the government’s recommendations for social distancing and the avoidance of mass gatherings, we have cancelled all of our upcoming shop tastings and refunded all ticket holders. Our Cognac Show, due to take place in April, has been postponed and we will notify you as soon as a new date has been determined.

We will continue to monitor the situation and will update all ticket holders to our shows in the autumn as and when we are able to take an informed decision.