- Customer Services
- Help & Support
- Contact Us
- Shopping & Payments
- Delivery & Returns
- Legal Information
Customs & Import Duties
All alcohol products sold by The Whisky Exchange are sold subject to UK alcohol tax.
For all deliveries outside of the UK, VAT will not be charged. However, your order will be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Whisky Exchange has no control over these charges, so you should contact your local customs office for further information.
Refusal to pay the local import duties and taxes will result in the goods either being:
- destroyed by customs; or
- goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.
If we are shipping to an address in the US, customs charges will be calculated and added to your order at the time of checkout so that can we complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further customs charges.