Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 18282 reviews

"Great choice,service and price."
Only used whiskey exchange twice so far, web site is easy to use, choice is very good, clearly described, pricing seems favourable, delivered when the post order email says it will be delivered, packaged as it should be. Can't fault them at all! I've purchased Smirnoff Blue Vodka , which is becoming harder to get from supermarkets and off licences.
- on Fri, 28 Aug 2015 15:43:13 GMT
"Easy website, easy purchase and on time delivery"
The Whiskey Exchange's site and fulfillment of my order met my expectations exactly. They achieved what they committed to as per their website guidelines and everything ordered was well packed to prevent damage/loss. I have used Whiskey Exchange before and will use them again.
- on Fri, 28 Aug 2015 11:09:53 GMT
"Celebration whisky..."
Ordered a bottle of Glendronach 15yr old on the Monday, and arrived by the Wednesday. I can't wait for my wee boy to arrive. I'll be toasting him with a very nice drink. Thank you...
- on Thu, 27 Aug 2015 21:25:59 GMT
"Speedy service despite Parcelforce letting them down"
Ordered some gin and it came well wrapped and would have come very quickly with express delivery. Unfortunately it stayed on a Parcelforce van for 24 hours undelivered but that wasnt Whisky Exchange's fault. Would certainly use company again!
- on Thu, 27 Aug 2015 19:59:16 GMT
"Great Service And Fantastic Delivery"
Plenty of choice and offers to pick from at The Whisky Exchange. Bought a mix of products for a little drink at home. Much better variety of product and brands compared to a supermarket combined with reasonable prices. Ordered and delivered with no fuss and very well packaged. Can't fault the service and product received. Just need to drink it now !
- on Thu, 27 Aug 2015 19:41:55 GMT
"Koko Kanu Jamaican coconut rum"
Been searching for coco mania but it seems it cannot be bought in the UK.This smells and tastes the same delicious mixed with pomegranate, apple n raspberry , pineapple juice over crushed ice or other juices. Still experimenting ,tho it is nice neat over ice as well .Quick efficient delivery, would use again.
- on Thu, 27 Aug 2015 19:17:55 GMT
"Good Service"
My first experience of the service was great.. Quick delivery and arrived safely.. I was kept up to date by the tracker system.. Great so far..
- on Thu, 27 Aug 2015 18:40:28 GMT
"Fantastic service"
Brilliant! No fuss, delivery fast! Will use again!
- on Thu, 27 Aug 2015 18:29:38 GMT
"Fast efficient service"
Clear and easy to understand website. Always appear to have everything in stock. Delivery is fast and efficient. Very happy customer.
- on Thu, 27 Aug 2015 17:03:53 GMT
"Whisky Exchange - good job ... Cheers :0)"
I ordered two bottles of whisky and was therefore eligible for a discount which was greater than the delivery cost so a real saving - I received the whisky well packed and in timely manner with clear notification of when it would be delivered and that I or someone would need to be in to sign for it. I was given options to change delivery to a more convenient date had my plans gone awry - or to deliver to another address that could provide a signature. A well thought out and slick process from start to finish - I'll drink to that.
- on Thu, 27 Aug 2015 14:46:19 GMT
"Old Pulteney"
Excellently packed!
- on Thu, 27 Aug 2015 14:44:21 GMT
"Great service!"
Quick to deliver and well packaged!
- on Thu, 27 Aug 2015 14:05:41 GMT
"Fantastic Service"
Orders turned up on time and safely packaged. Had an extra request and had to call the customer service number. Priya was very helpful and made the entire transaction so easy. Would highly recommend!
- on Thu, 27 Aug 2015 11:24:08 GMT
"No complaints at all"
Excellent delivery service. Athough the packing takes some getting rid off it is obviously necessary for fragile contents. My only issue is that they don't seem to stock any Strega.
- on Thu, 27 Aug 2015 09:36:53 GMT
"Excellent"
Efficient. Quick. Well packaged. Kept informed of order status via e-mail. No hesitation in recommending Whisky Exchange.
- on Thu, 27 Aug 2015 08:24:32 GMT
"Online ordering"
Very easy, quick delivery, no problems
- on Wed, 26 Aug 2015 16:33:42 GMT
"Delivery not on date asked for"
Your delivery was prompt i.e. Very soon after the order date but I had asked that it be delivered on a particular date for a birthday present.. It arrived two weeks early. Better that way than not arrive but just wonder if any instructions on delivery are read? The bottle was well received anyway.
- on Wed, 26 Aug 2015 15:21:21 GMT
"GOOD, RELABLE SERVICE"
Good quick & efficient service. After painless order process my whiskey arrived safely packaged & within timescales advised.
- on Wed, 26 Aug 2015 15:10:18 GMT
"Robett"
Quick delivery, safe packed 😃
- on Wed, 26 Aug 2015 14:40:20 GMT
"Excellent service"
Easy to use website from ordering to tracking delivery for the birthday gift I ordered. I would certainly recommend and will use again.
- on Wed, 26 Aug 2015 12:32:11 GMT
"My parcel came very promptly"
I'm sure I will be buying from them once again. For that special treat at Christmas etc, can't be bettered.
- on Wed, 26 Aug 2015 10:36:47 GMT
"delivery order from Oz"
Ordered from overseas for delivery to my brother. Ordering was easy on line and delivered as they said. Very happy with this company and their service. Would reccomend.
- on Tue, 25 Aug 2015 23:23:29 GMT
"Good selection, super quick delivery, good price"
If I was being picky I would say they use too much packaging. There was an unnecessary amount of bubble wrap and polystyrene. I know there's a balance to be made, but I think it was over cautious at the expense of the planet... But good prices and very impressive delivery time.
- on Tue, 25 Aug 2015 23:05:48 GMT
"Fantastic!"
The best place to purchase alcohol on the internet. Competitive prices, fantastic service, never worried for a second!
- on Tue, 25 Aug 2015 21:05:47 GMT
"Whisky exchange"
Clear website, easy ordering, quick dispatch, good packaging. Overall very impressed
- on Tue, 25 Aug 2015 20:26:12 GMT
"Great store but been let down!"
Love the London store so we thought it would be even better using the online store. Whisky Exchange is our default choice for more exclusive products, but we are very unlikely to use it again as the these items appear to have a higher probability of being damaged. We have now used te service twice and in both cases have had one part of the order being damaged. They are good as they email to advise the item is not in a good condition and give you a choice of going ahead with the purchase or not. Although well managed and good customer service, we really dont want to have to change an order each time we shop
- on Tue, 25 Aug 2015 19:19:16 GMT
"Perhaps the best customer care I have recieved!"
Quick delivery, reasonable prices. Had a problem with a broken bottle and it was sorted quickly and effectively by Raphael. Will definately use this company again.
- on Tue, 25 Aug 2015 17:27:07 GMT
"fast, effecient and excellent presentation"
My order was delivered extremerly promptly and was very well packaged. Thank you from a very satisfied customer
- on Tue, 25 Aug 2015 13:56:40 GMT
"Good first time experience"
Item was bought as a gift, delivered promptly and well packed. Can't comment on the bourbon as not tasted it but I am sure it is fine.
- on Mon, 24 Aug 2015 21:58:50 GMT
"Excellent"
Excellent and fast service. I was kept in the loop all the time I would highly recommend The Whisky Exchange and for sure will use again in the future
- on Mon, 24 Aug 2015 17:04:46 GMT
"great"
I have used this service twice now and have had no problems
- on Mon, 24 Aug 2015 16:37:37 GMT
"Quality service"
Never had an issue with any product or delivery i have had from Whiskey Exchange. I would thoroughly recommend them
- on Mon, 24 Aug 2015 16:15:35 GMT
"Superb!"
Really fabulous service - only took 2 days to arrive - beautifully engraved. Will definitely use again.
- on Mon, 24 Aug 2015 16:09:56 GMT
"Top Class service."
Ordered online. delivery came quickly and very well packaged. I struggled to get this whisky anywhere else but The Whisky Exchange was there to help. To think I only came across them because they followed ME on twitter, what luck!
- on Mon, 24 Aug 2015 15:47:44 GMT
"Excellent Service"
Placed a order with The Whiskey Exchange and wow what a fantastic company. My order arrived within two days and exactly how I wanted it as requested it to be personalized. Thank you so much for excellent customer services and helpful website. Will definitely use this company again with no hesitation. Keep up the excellent service.
- on Mon, 24 Aug 2015 15:38:42 GMT
"Whisky Service and Advice"
My go to on-line whisky retailer for quality products, sensible advice and efficient delivery
- on Mon, 24 Aug 2015 14:57:21 GMT
"Good Service & Product"
Good communication, delivery right on time, well packaged so all in all great service!
- on Mon, 24 Aug 2015 13:49:20 GMT
"speedy service!"
Its not very often I write a review, but the whisky exchange is a hidden gem! It was my husbands 40th birthday I had not got a clue what to get him, I eventually decided on a selection of the premium mini bottles of whisky and vodka. I opted for normal delivery, there was a section that asked what the latest date was that i could except delivery, The bottles turned up in unmarked packaging (so hubby had no idea)😉 all in one peace (unlike some supermarkets) and i was notified every step of the way from start to finish how my order was progressing. Hubby loved the present.. Ill defo order again👍
- on Mon, 24 Aug 2015 12:56:20 GMT
"Fast and Efficient"
Order was processed super swift and a small billing problem was sorted instantly over the phone
- on Mon, 24 Aug 2015 11:24:16 GMT
"one stop shop"
Fast and efficient, reasonably priced, good availability - only once been stuck on a micro distillery bourbon from Virginia so was not expecting it to be there in the first place unlike everything else ordered so far.
- on Mon, 24 Aug 2015 11:23:00 GMT
"Very quick service!"
Package ordered on Sunday evening and delivered by Wednesday, including a personalised bottle of vodka. Incredibly well packaged, and personalisation is a great touch. Will definitely use again.
- on Mon, 24 Aug 2015 11:14:17 GMT
"Prompt delivery"
Order placed, process fairly easy, delivery (tracked) was efficient. Only downside was that there was a delivery supplement to Inverness (on a main route) only added at checkout, and not really flagged in an obvious manner before checkout.
- on Mon, 24 Aug 2015 09:34:57 GMT
"Super fast turn around"
I recently purchased a bottle of Tequila from The Whisky Exchange as a gift, the bottle that I chose came with custom bottle engraving as an option. I placed the order late on evening and despite stating on the website that my order would only be dispatched 2 - 3 days after the order was received, the bottle was dispatched the very next day! Great product with fantastic service. I'll definitely be using the whisky service again.
- on Mon, 24 Aug 2015 08:59:59 GMT
"Efficient fuss-free service"
Having used The Whisky Exchange on a few occasions now I always find their service to be very efficient, their packaging highly effective and products of great quality. I've had no reason to raise any issues with them but I'm confident that if I ever do they'll be dealt with effectively. I'll certainly be returning in future.
- on Mon, 24 Aug 2015 08:29:37 GMT
"Great Service"
Ordered on the Monday, delivered on the Wednesday complete with engraving on the bottle.
- on Mon, 24 Aug 2015 08:18:47 GMT
"Swift and Smooth"
Easy ordering experience with a speedy delivery. Everything I could expect
- on Mon, 24 Aug 2015 07:54:58 GMT
"Good ordering experience from every aspect"
Very fast delivery. Good prices and brands. I would recommend to order alcohol online through that website.
- on Sun, 23 Aug 2015 21:49:45 GMT
"Right stuff, on time!"
Well packed delivery bang on time!
- on Sun, 23 Aug 2015 20:51:25 GMT
"Excellent service"
I can not fault the service or cost.my bottle of xo was at least 20 pound cheaper than anywhere else and arrived within a couple of days of ordering.will look to you first for my next purchases
- on Sun, 23 Aug 2015 19:49:05 GMT
"Helpful staff behind the scenes"
I am pleased to say my experiences with TWE are entirely positive, the products are great, the range extensive, shipping times quick and behind the scenes a professional group ready to help with any problems.
- on Sun, 23 Aug 2015 18:14:39 GMT