Recent reviews from Trustpilot.co.uk
Very easy website to use. I received my purchase quickly and it was very well wrapped. Highly recommend it.
- Mrs. Marilyn Henderson on Wed, 22 Feb 2017 22:53:37 GMT
From order till arrival, professional service. Delivered as promised. Highly recommend.
- Mrs. LINDA WATSON on Wed, 22 Feb 2017 19:48:05 GMT
Always on the site for more unique whiskys! Delivery is always when promised and packaging is always unharmed! Amazing range of drinks and I'm always confident when I order that my item and money will be safe and protected!
- Ethan Jones on Wed, 22 Feb 2017 19:45:12 GMT
Great communication and fast delivery of my order. Excellent service,will definitely be buying from again
- Mr. Stephen Gaden on Wed, 22 Feb 2017 17:49:03 GMT
"Good selection let down by poor delivery creating additional hassle"
Using Parcelforce for delivery when an item is urgent is not acceptable especially when said item takes 4 days rather than 24 hours to get delivered and their own storage is literally just up the road. The selection is good with quite a few difficult to find products, but some cheaper prices elsewhere.
- Oliver Allen on Wed, 22 Feb 2017 13:31:35 GMT
"arrived ahead of schedule"
brilliant service, got a bottle engraved and it arrived two days earlier than quoted which was handy.
tracking was very easy
- Simon Ellis on Wed, 22 Feb 2017 13:20:25 GMT
I found the on line ordering process extremely straightforward. As the item I ordered was a birthday gift, I opted to pay for the express delivery. I was kept in touch as to the progress of my order and it arrived the morning of the following day. The item was well packed and went down a treat with the recipient! Would definitely use this company again.
- Mrs. Deborah Armstrong on Wed, 22 Feb 2017 13:17:34 GMT
Good choice of products, quick service and delivery.
- Beverley on Wed, 22 Feb 2017 13:07:15 GMT
The product I wanted was out of stock so I used the notification service. I have used others before and invariably nothing happens. With the Whisky Exchange I was timeously notified when the product was available and placed the order which was speedily dealt with.
- A Haddow on Wed, 22 Feb 2017 12:59:10 GMT
"First Class Service"
Ordered goods on the Wednesday night and they were delivered on the Friday morning. Well packaged and bottle was engraved to spec asked for and gift card was good also. Will not hesitate to use this company again.
- Andrew Anderson on Wed, 22 Feb 2017 12:24:56 GMT
Great website, good communication on the delivery.
- Mr. Tom Howett on Wed, 22 Feb 2017 12:09:58 GMT
"straightforward, simple, efficient"
My order and change of address was dealt with quickly and easily by the same person over the phone. Order arrived at time specified in perfect packaging. No problem's encountered at all. Will continue to use and recommend.
- Kirsty on Wed, 22 Feb 2017 12:07:40 GMT
Very good service, items arrived well pack and when they were supposed to. Wii use again.
- Robert Kitajewski Black Prince Holidays on Wed, 22 Feb 2017 12:07:17 GMT
2 texts prior to delivery for 1 hour window very good.
- Mr. Neil Shanahan on Wed, 22 Feb 2017 09:17:43 GMT
Placed the order 11.15 Saturday night, the Brandy arrived the following Tuesday morning. Excellent delivery service.
- Mrs. Jeanette Hamer on Wed, 22 Feb 2017 08:16:34 GMT
Quick, efficient, easy n engraving on bottle was class. Highly recommend n will use again.
- Mandy Mark on Tue, 21 Feb 2017 19:13:52 GMT
"Somerset Cider Brandy"
Excellent Service, Excellent Value, Excellent Product
- Mr Mcpartland on Tue, 21 Feb 2017 17:43:30 GMT
Easy to order, came exactly when it should and well packaged
- Mrs Kennedy on Tue, 21 Feb 2017 16:01:49 GMT
I was struggling to find the rum my colleague wanted for his birthday. Found it on the website and once ordered it was delivered next day. No problems.
- Jackie Barmanroy on Tue, 21 Feb 2017 16:00:44 GMT
Prompt service. One problem was the carrier din not follow the instructions given.consequently I had to pay an extra pound to have the parcel released
- Mr. John Lewis on Tue, 21 Feb 2017 15:41:34 GMT
I was a little concerned about how my prized bottle would be transported but two days later it arrived in the Highlands safe and sound. Bottle and carton were wrapped separately in bubble wrap and then packed in a large cardboard box filled with insulation material. My whisky arrived in perfect condition. Well done TWE...........
- John Peebles on Tue, 21 Feb 2017 15:02:43 GMT
Have a good range of bourbons for all pockets, from different distilleries. Very prompt service arrived well packaged and arrived on time
- IanT on Tue, 21 Feb 2017 15:01:40 GMT
"Would use again"
Found item i was looking for easily. Item arrived well packaged and in under 24 hours!!!. Nice option of gift card available for only 50p. Very happy with purchase and service and would use again and recommend to others.
- Carolyn Cameron on Tue, 21 Feb 2017 14:34:26 GMT
Great website to see exactly what you want and most of all very user friendly from start to finish
- Rosie on Tue, 21 Feb 2017 14:06:51 GMT
A very satisfactory first experience of dealing with TWE.
Item was extremely well packaged, and communications were first class.
Would not hesitate to use again, or indeed recommend them.
- Roger Bruce on Tue, 21 Feb 2017 14:04:18 GMT
Purchased a bottle of the afore mentioned whiskey for a friend.
He was absolutely delighted with it.
The Service was brilliant arriving on the nominated day as requested.
Exceptional Company to deal with.!
- V A on Tue, 21 Feb 2017 13:41:26 GMT
I chose a special offer malt I'd never heard of as a birthday gift. Didn't chooses next day delivery. But nevertheless the gift arrived next day. The carrier offered several delivery options and left it with a neighbour as requested. I'm assured by the recipient that the product is excellent. I can't fault this company and will definitely use them again.
- Mr. Steven Ingram on Tue, 21 Feb 2017 13:39:13 GMT
Ordered a bottle of Fernet Branca in the evening of 14 February and it was delivered (well packed) in the morning of 16 February. Tracking provided online and the delivery firm texted me the hour of delivery which was exactly adhered to.
- Mr. Christopher Knight on Tue, 21 Feb 2017 12:59:46 GMT
"Excellent service !"
Excellent service .Ease of ordering , tracking delivery , delivery swift ! Very efficient .Will certainly purchase again . To be recommended.
- Susan on Tue, 21 Feb 2017 12:34:24 GMT
Great service and reasonable shipping with fast dispatch. Excellent selection available. Thanks.
- Eric Claptona on Tue, 21 Feb 2017 12:15:33 GMT
"good and quick service"
Ordered couple of drinks which arrived quickly and well packed
- Gagan on Tue, 21 Feb 2017 09:45:31 GMT
"Quick delivery of my order"
My order was delivered very quickly and packaged very securely and the delivery cost was reasonable.
- Dave on Tue, 21 Feb 2017 08:00:55 GMT
"Good fast service"
Order very easy to place and delivery was very quick, was a bit expensive but worth the hassle free service
- Miss claire caprani on Mon, 20 Feb 2017 21:53:37 GMT
I ordered a particular brand of champagne for my Fathers birthday as it is his favourite and not always easy to get hold of. It was delivered really quickly and was exceptionally well packed. I was kept up to date of when the order would be delivered by text and was even able to leave a message for the courier when ordering. First class experience from beginning to end and I shall definitely use The Whisky Exchange again.
- Mrs. R Dixon on Mon, 20 Feb 2017 15:52:51 GMT
Had absolutely no problems! Fast turnaround and customer support answered my questions very quickly. I would certainly use again!
- Mr. Ashley Ball on Mon, 20 Feb 2017 14:03:36 GMT
"Excellent service and rapid delivery First"
First use of site to obtain a special gift for a friend.
- Paul on Mon, 20 Feb 2017 13:46:25 GMT
"Excellent service, fast dispatch"
- Mr. T J Gimbert on Mon, 20 Feb 2017 13:30:51 GMT
Delivered goods when stated, items were well packed.
- Mr. alistair chesney on Mon, 20 Feb 2017 13:26:39 GMT
"Easy ordering, kept informed, smooth delivery."
No problems with this order from the Whisky Exchange. Order arrived in good time, well packaged and packaging can all be recycled which I liked.
- June Johns on Mon, 20 Feb 2017 12:16:00 GMT
I was impressed with the speed of service
- Mrs. Marion O'Brien on Mon, 20 Feb 2017 11:11:11 GMT
"Great, quick service."
The website is very easy to use for special requests such as personalised bottles. Process is all very straight forward and delivery is very quick after the order is placed.
- Mr. Julien Ricoux on Mon, 20 Feb 2017 11:03:36 GMT
"Great service shame the postage costs are high..."
Item arrived promptly and packaged well.
For a single item or small value stuff the postage costs are quite high. 1/3 of what the bottle of Gin was costing which is a shame. Particularly as Amazon were selling for much less.
Otherwise a happy customer but please revise the postage!!
- Mr. Simon Hearne on Mon, 20 Feb 2017 11:00:11 GMT
Excellent prompt service.
- Mrs. Sarah Skerritt on Mon, 20 Feb 2017 10:00:33 GMT
Product arrived at specified time. Well packaged.
- Mrs. Alison Dallman on Mon, 20 Feb 2017 07:45:07 GMT
On this website there is so much choice, I was looking for a red vodka for my husband for Valentine's day, Easy to navigate website and such much detail of each product. The service was excellent very speedy delivery, will use again.
- Jude on Sun, 19 Feb 2017 18:24:14 GMT
"The best whisky site on the net"
Been using The Whisky Exchange for the past 12 years. Total confidence in them. Through the WE I've obtained dozens of whiskies/spirits I never thought I could obtain.
- Michael W on Sun, 19 Feb 2017 18:13:13 GMT
"Outstanding service and stock"
Late order for hubby for Valentine's but they worked their magic and we received on the day.
Great variety of products, mine are the smokey, peaty flavoured of malt whisky.
The Dark Storm was what my husband bought while we were in the airport last year & l wasn't sure l would be able to get him one BUT they came through.
So, excellent service. Prompt delivery. Very well protected so minimal chance of breakage.
- HEATHER SMITH on Sun, 19 Feb 2017 17:50:31 GMT
Well packaged, good price for harder to find bottles, quick delivery. Will definitely be back.
- Judith on Sun, 19 Feb 2017 17:24:28 GMT
"Will always use"
1st time user and amazed how good and easy this was
Will use again and highly recommend
- James on Sun, 19 Feb 2017 17:08:23 GMT
"Did exactly what they said on website"
Faultless, can not complain about anything
- robert moore on Sun, 19 Feb 2017 16:28:56 GMT