Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from

Rated 9.6 /10 from 18682 reviews

"Great range, great service!"
Fantastic choice of difficult to find booze. Great place to browse for interesting gifts (mostly gifts for myself though!). I now have a drinks cabinet better stocked than most bars, with something known and somethings unknown for everyone's tastes.
- on Thu, 08 Oct 2015 22:25:41 GMT
"Great Value and Service"
My 3rd order from the Whisky Exchange, some great value excellent whisky . Delivery info was spot on and on time.
- on Thu, 08 Oct 2015 20:08:21 GMT
"Excellent seevice"
I bought the vodka with an engraved bottle for my partners birthday, it was delivered quickly and well packaged and the etching is a lovely touch. Thanks whiskey exchange!
- on Thu, 08 Oct 2015 19:34:35 GMT
Great service exceedingly prompt will be buying from you again.
- on Thu, 08 Oct 2015 13:03:13 GMT
"Great price, great selection, great service"
I stumbled across a very nice, but very obscure gin in a pub, found it on Whiskey Exchange on my phone, at a great price. Before I had finished my drink I had ordered two bottles, which showed up on my doorstep two days later. Couldn't be happier.
- on Thu, 08 Oct 2015 12:54:40 GMT
"Very good"
Not a complicated order, so wouldn't have expected any trouble, but all went as it should have. Will use again.
- on Thu, 08 Oct 2015 12:41:49 GMT
"Outstanding Service"
I needed a personalised order urgently and the whiskey exchange could not have been more helpful or accommodating. The products which I received extremely quickly looked fabulous, highly recommend.
- on Thu, 08 Oct 2015 12:28:16 GMT
"Whiskey Exchange"
Fast delivery really well packed alway arrives in perfect condition
- on Thu, 08 Oct 2015 10:47:53 GMT
A very smooth and acceptable whisky.
- on Thu, 08 Oct 2015 10:45:05 GMT
"Good experience."
Good website, good price, good delivery, good packaging. I will recommend this site to friends.
- on Thu, 08 Oct 2015 10:30:30 GMT
"The Whisky Exchange"
Would order from them again. Excellent vast selection. My order arrived within 3 days and was very well packed.
- on Thu, 08 Oct 2015 08:56:22 GMT
"Bundaberg Rum"
Tried to find Bundaberg Rum in the UK and finally found it here. Great price, great service and quick delivery.
- on Wed, 07 Oct 2015 16:01:32 GMT
"Excellent Customer Service!"
Customer Service were friendly and helpful when I had to cancel an accidentally added duplicate order (VISA payment system error). The despatch was fast and efficient, packaging was excellent considering the value of the shipment. Would certainly use again. Thanks. Dave.
- on Wed, 07 Oct 2015 15:36:20 GMT
"First purchase"
website easy to use great selection well packed quick delivery would certainly use again
- on Wed, 07 Oct 2015 15:09:01 GMT
"Great Service and Packaging."
Good selection and very professional. I used them before and will be glad to use them again.
- on Wed, 07 Oct 2015 13:45:47 GMT
"Quick, efficient and competitive."
I found the website by accident but am so glad I did. Prices are competitive, the site is easy to use and the goods are well packed and dispatched to arrive when they said it would. First class service, unfortunately rare these days.
- on Wed, 07 Oct 2015 12:04:41 GMT
"fast postage and delivery, well packaged item as described"
The postage was really fast and well packaged. The item was exactly as it was advertised. Great service
- on Wed, 07 Oct 2015 12:00:06 GMT
"Great Service"
This is my first shopping experience with the Whisky Exchange, but it will not be the last. The website is excellent as it offers so many ways of searching for the blend of whisky you require with descriptions of the taste and blend. The whisky arrived very quickly and well packaged with fragile stickers on the outside of the box. Would certainly recommend this company. Thank you for excellent service.
- on Wed, 07 Oct 2015 11:08:53 GMT
"Great range, website and service!"
Title says it all. If they are out of stock you can easily set a notification, purchasing is simple and delivery is quick. What more could you ask for?
- on Wed, 07 Oct 2015 10:21:49 GMT
"the whisky exchange"
prompt service with reasonable prices on their products and delivery charges ,, many thanks
- on Wed, 07 Oct 2015 10:07:28 GMT
your service was excellent and fast wil definitely continue to do business with you. regards paul.
- on Tue, 06 Oct 2015 18:23:27 GMT
"Bushmills honey irish whiskey.."
Quick and prompt purchase, time and date given for delivery, which meant I need not worry about not being home.. have recommended this site to others...thank you..
- on Tue, 06 Oct 2015 16:59:59 GMT
"Noilly Prat Ambre"
Had a Boat in Marseillan for some years always enjoyed Ambre as it is a hidden Gem !that has not been easy to find apart from your company.
- on Tue, 06 Oct 2015 15:50:38 GMT
"Excellent service"
Used this website a few times and every time they have been excellent would definitely recommend The packaging is also very good
- on Tue, 06 Oct 2015 15:26:53 GMT
"JD single barrel"
Great service
- on Tue, 06 Oct 2015 14:12:50 GMT
"Excellent service, good communication, product arrived perrectly"
Excellent service, good communication, product arrived perrectly
- on Tue, 06 Oct 2015 12:41:17 GMT
"Superb service, hard to beat"
The only place I was able to source a specific discontinued bottle of rum from. Ordered at 8am one day, had the rum the following morning before lunchtime had passed. Brilliant flawless service
- on Tue, 06 Oct 2015 12:11:31 GMT
"Quality of Service"
I have purchased from TWE a couple of times now and each time they have provided an excellent service. I cannot find fault and they have an unbeatable selection of quality to choose from. I 100% recommend TWE to anyone.
- on Tue, 06 Oct 2015 11:33:29 GMT
"An excellent and speedy sevice"
Couldn't ask or expect a faster or better packaged delivery, excellent.
- on Tue, 06 Oct 2015 10:44:50 GMT
"Great service"
5 star service from ordering to receiving
- on Tue, 06 Oct 2015 07:22:57 GMT
"Good experience shopping"
Easy to order, good website which is easy to negotiate. My order was delivered really quickly.
- on Mon, 05 Oct 2015 22:10:06 GMT
"Excellent service and prompt delivery"
Good choice of products, sensible prices and prompt delivery.
- on Mon, 05 Oct 2015 21:48:47 GMT
"Acceptable and good follow up"
I was disappointed to receive my bottle damaged and the contents still inside the box, so when opened it made a terrible mess not to mention the broken glass which I had to clear up. The company provided a replcement but made no gesture of goodwill for the hassle and inconvenience this caused. So overall, disappointed with the customer service and will not look to order from them again. UPDATE: Have revised rating to 3 stars - I liked the follow up and refund for P&P. But its still a little way short of good/great customer service, perhaps a discount on next order or money off....? remember this was broken glass which caused a mess on your customers floor! So well done for getting back in touch and refund on the P&P but if you want 5 stars then you really need to consider going above the standard levels of customer service. But a good retrieve from what was 'disappointing' one star a few days ago to an improved three stars now.
- on Mon, 05 Oct 2015 20:03:20 GMT
"a buying experience"
A great layout of different whiskey's, easy to understand checkout without fuss. Made a nice selection so that two christmas presents down already for this year.
- on Mon, 05 Oct 2015 18:49:12 GMT
"Great service"
Easy to use website. Delivered as advertised. It was a gift and I was notified when it had been signed for. Would recommend.
- on Mon, 05 Oct 2015 18:40:14 GMT
"Fine, but delivery took place in the week I had specifically asked for it not to be delivered."
All was well in the end, but when I ordered the bottle (on the telephone) I specifically asked that it should NOT be delivered during the week beginning 28th September because I knew that my daughter was going to be away for some of that time. It was agreed that the bottle should be delivered on Monday 5th October and my daughter alerted the shop near her to take it in if she was out on that day. In the end it was delivered on either Wed 30th Sep or Thurs 1st Oct. Luckily my daughter was at home and all was well. But it could have been inconvenient. Other than that, my experience was fine.
- on Mon, 05 Oct 2015 16:05:44 GMT
"Excellent reliable service"
I found the whole buying experience easy and the choice available staggering. The selected purchase arrived on time. No complaints here.
- on Mon, 05 Oct 2015 16:05:06 GMT
"Excellent service"
Excellent service
- on Mon, 05 Oct 2015 15:02:12 GMT
"Good value, quick despatch."
Great selection of quality spirits at better than supermarket prices, quickly despatched.
- on Mon, 05 Oct 2015 14:37:59 GMT
"Easy and quick"
The entire process from ordering to delivery was easy and quick. Thank you
- on Mon, 05 Oct 2015 14:29:00 GMT
"Miniture Whisky Bottles"
Arrived very quickly and packed very securely. Just what I wanted
- on Mon, 05 Oct 2015 13:46:15 GMT
"Excellent service!"
Excellent customer service, and super-fast delivery.
- on Mon, 05 Oct 2015 12:28:08 GMT
"Poor communication and inflexible"
I ordered three bottles of gin and the shipment was delayed because one of the items was out of stock. Fair enough, but there was no communication on this point, so it was left for me to chase the order, at which point the reason for the delay was explained. I then asked if I could add another item to the order (to avoid additional shipping charges) but this couldn't be done because the order had already been 'processed'. This, despite the fact that the goods clearly hadn't been packaged. This was disappointing for me and self-defeating for the company, which lost a further order due to its inflexibility.
- on Mon, 05 Oct 2015 11:54:21 GMT
"Great service"
We ordered Blue Label blended Whisky with an engraving for a birthday present and it came the next day. Great delivery, nice service, very happy... and so was the recipient. Thank you.
- on Mon, 05 Oct 2015 11:09:22 GMT
"never again, use parcelforce to deliver"
Good price for malt of the month however they use parcel force to deliver. Yet again parcel force messed up my delivery by failing to follow delivery instructions and inconveniently delivering my whisky to a post office miles from my home. When I rang to complain parcel force lied by saying whisky exchange said my parcel couldn't be delivered to neighbours. Ditch parcel force and only then would I order again. Sorry.
- on Mon, 05 Oct 2015 10:45:37 GMT
"Quick turnaround. Ordering via iPhone not the easiest"
The quality of the product was excellent and the speed of the service was also excellent. The only issue was ordering engraved products via an iPhone was not the easiest.
- on Mon, 05 Oct 2015 09:58:17 GMT
"A very good company to deal with."
I have made several orders from this company over the years and have always experienced a very good level of service. The website is pretty straight forward and I've not had any problems finding what I've been looking for (so long as they have it in stock, which they usually do). Pricing is generally competitive with other sources (occasionally another source might have an offer on for a particular product) and the online ordering process is straight forward. Delivery has always been within the timescale given for the chosen delivery type, often sooner rather than later. Finally the orders have always arrived exactly as expected and well packaged. I have recommended this company to several friends and have not heard any negative feedback from them either. I hope they keep up the good work.
- on Mon, 05 Oct 2015 09:45:37 GMT
"Great no hassle service"
Easy to use website, ordered and it arrived a couple of days later. Great! Drink was a little pricey but as I can't get it anywhere else I can't do anything about it!!
- on Mon, 05 Oct 2015 09:43:51 GMT
"Top Quality"
Carefully boxed and packed to ensure no damage. I was able to choose the day of delivery and the whiskeys were as af they had just been labelled that morning. Amazing
- on Mon, 05 Oct 2015 09:13:02 GMT