Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from

Rated 9.6 /10 from 22869 reviews

"Excellent service and fantastic whiskys."
Easy to use ordering system and fantastically prompt delivery will defenitly use again
- on Thu, 27 Oct 2016 22:11:16 GMT
"Everything you want from a retail website"
Easy to use and fast loading website. Excellent prices. Fantastic packaging of fragile items. Delivered on time.
- on Thu, 27 Oct 2016 21:33:24 GMT
"Heather Pearson"
Great service quicker than Amazon thank you so much.
- on Thu, 27 Oct 2016 19:38:59 GMT
"Plantation rum"
Excellent selection to choose from with prompt and efficient service.
- on Thu, 27 Oct 2016 17:10:50 GMT
"Brilliant taste can fault it flavour"
I have to say it's nice on the rocks and taste awesome after allow the flavour to mellow thru
- on Thu, 27 Oct 2016 15:44:41 GMT
"Great company to deal with"
Good prices, quick delivery & no problems
- on Thu, 27 Oct 2016 15:03:13 GMT
"Very impressive!"
I was pleasantly surprised by the quality of service provided. The whisky arrived exactly when they said it would & there was no problem with the packaging or product. Would definitely use this company again.
- on Thu, 27 Oct 2016 13:27:10 GMT
"Athol Brose"
Love this, have had it in the past, makes an excellent fireside drink!!
- on Thu, 27 Oct 2016 13:19:57 GMT
"Excellent service"
Great range of whiskey, great prices and very good service!
- on Thu, 27 Oct 2016 13:07:48 GMT
"Above expectation"
Just better than expected. Prompt, great communication and product exactly to spec!
- on Thu, 27 Oct 2016 13:06:29 GMT
"Great Service"
Variety of choice with a great service.
- on Thu, 27 Oct 2016 10:30:39 GMT
"JJ Warwick"
Ordered 15year old singleton. Arrived speedily and was packaged well
- on Thu, 27 Oct 2016 08:13:31 GMT
"Wi say excellent services packing and delivery excellent"
I say the person I spoke on phone excellent and good knowledge and gave me good explanation Excellent service from start to end Packing good and excellent time and delivered in good time Keep up your standard I am very impressed Dr uk sobti
- on Thu, 27 Oct 2016 01:19:12 GMT
"Excellent service"
I have regularly purchased online for years from a wide range of retailers. The service provided by the Whisky Exchange was up there with the best of them
- on Wed, 26 Oct 2016 21:09:32 GMT
"Interesting spirits made available for inspirational gifts !"
Options were superb, delivery was spot on time! Barbados Plantation Rum was excellent.
- on Wed, 26 Oct 2016 20:52:17 GMT
"One happy customer"
My purchase arrived sooner than I expected!
- on Wed, 26 Oct 2016 19:00:23 GMT
Fast efficient service.
- on Wed, 26 Oct 2016 18:50:00 GMT
"Speedy delivery, well packed"
Nicely and carefully packed including an oddly shaped gift set. All arrived fast, very pleased
- on Wed, 26 Oct 2016 18:37:11 GMT
"A blast from the past"
I found my dealings with The Whisky Exchange to be simple and trouble-free. The item was well packaged and was delivered within the time range promised. I would not hesitate to make use of their services again.
- on Wed, 26 Oct 2016 18:12:26 GMT
"Very well done"
Nice is a one word sentence but I need 10
- on Wed, 26 Oct 2016 17:30:27 GMT
Had to provide proof of address found this insulting especially as received nothing in return.
- on Wed, 26 Oct 2016 17:09:29 GMT
"Excellent customer satisfaction."
Easy to find what I wanted and to order. Swift delivery and well packaged. Another happy customer!
- on Wed, 26 Oct 2016 15:07:58 GMT
"Excellent in every way."
Ordered some mini gins as a present for someone. Such a range to choose from. They came very quickly and were very well packed. Would definitely order from them again.
- on Wed, 26 Oct 2016 14:47:37 GMT
"Excellent packing and delivery 📦"
Great whisky great selection and great prices all packed well and very promptly delivered ⭐️⭐️⭐️⭐️⭐️
- on Wed, 26 Oct 2016 14:39:58 GMT
"Excellent quality and service!"
The choice and quality of the drinks offered is second to none. I would not hesitate in recommending The Whisky Exchange.
- on Wed, 26 Oct 2016 14:32:38 GMT
I ordered just the one bottle of beautiful whiskey and when the package came it looked like I ordered more. It was that wrapped up with industrial bubble wrap, they could of kicked it here and it would of still turned up in one piece! It took a little over 24hours to come and I paid for standard, which says 2-4 days so again very happy. The only thing is because they were so good I'm now going to have to order more and more so my bank balance will take a hit! (Worth it) Other than that very trust worthy and excellent service!
- on Wed, 26 Oct 2016 13:40:08 GMT
Perfect 10 out of 10
- on Wed, 26 Oct 2016 13:38:42 GMT
"Parcelforce delivery let them down"
The quality and range of drinks on offer is great and the customer service team were very helpful, but unfortunately Parcelforce completely screwed up delivery. The order should have arrived Friday (ready for a birthday on the Sunday) and when it didn't I checked the tracking and found that it had gone to the wrong depot; I called TWE and they spoke to Parcelforce and said that they would attempt delivery on Saturday, but this didn't happen. I checked tracking again on Monday and it had gone to ANOTHER wrong depot so I called TWE again and they kindly refunded my P&P. Parcelforce finally delivered the item on Tuesday. I'm sure this is an isolated incident, but unfortunately it resulted in a missing birthday gift. I would still use TWE again though and hope for a better delivery experience.
- on Wed, 26 Oct 2016 13:17:40 GMT
"All good !"
Good price, quick shipment, perfectly secure package. I couldn't expect more. Many thanks!
- on Wed, 26 Oct 2016 13:15:08 GMT
"Great Service"
Website clear and easy to use. First class service.
- on Wed, 26 Oct 2016 13:14:09 GMT
"Trustworthy,professional and knowledgeable"
Great customer service
- on Wed, 26 Oct 2016 13:14:08 GMT
"More than happy"
I ordered 23 mini bottles of Gin for a hamper which I was making up for my daughter for a Christmas present and was more than happy with the variety of drinks offered on The Whisky Exchange. I was also very pleased that the order came when it said it was going to be delivered with no hassle. Would definitely recommend them. Thank you
- on Wed, 26 Oct 2016 13:08:27 GMT
"Top marks!"
Does what it says on the box- huge range of exotics, shipped promptly in bomb-proof packaging. Highly recommended.
- on Wed, 26 Oct 2016 13:05:53 GMT
"Excellent service"
- on Wed, 26 Oct 2016 11:24:34 GMT
"Great service"
Ordered some Tomintoul as a present for someone. It was delivered rapidly without issue, very seamless. Good job!
- on Tue, 25 Oct 2016 23:35:54 GMT
"Whisky Galore!"
Great selection, seedy service and very securely packed. A fab present for my hubby's 50th - good selection for him to choose one for his Christmas 😉
- on Tue, 25 Oct 2016 22:38:05 GMT
"Excellent service"
I had a last minute idea to buy a very special bottle of Brandy for a friend's birthday and time was running out. Fortunately the Whisky Exchange guaranteed next day delivery and sure enough the bottle arrived on time and intact. Great service!
- on Tue, 25 Oct 2016 20:55:27 GMT
"good experience"
I had great service from this company and there was a fantastic selection to choose from
- on Tue, 25 Oct 2016 20:09:21 GMT
Excellent product and excellent service. 3 of the items are to be given to friends who (I know) look forward to receiving same near Christmas. Would recommend and would buy again. Many thanks for speedy delivery. M. Butler
- on Tue, 25 Oct 2016 15:24:55 GMT
"Excellent service"
Easy to use website, very good choice of whisky's. Excellent service, speedy processing and delivery of order. Would definitely use again.
- on Tue, 25 Oct 2016 15:19:35 GMT
"Did what they promised."
One of the few companies that sell old style Haig and VAT 69 whisky. The order arived within the promised delivery time. Also, I was able to track my delivery, and on the delivery day I was sent a message to let me know when it would arrive; i.e. between 10.15 and 11.15. It arrived within that time, securely packaged too. On the delivery day I was also given the option of changing the delivery arrangements; leave with neighbour, leave at post office, deliver another day. Excellent, unlike Amazon for whom I waited in all day only for my my delivery not to arrive.
- on Tue, 25 Oct 2016 13:21:54 GMT
"Quality Service"
Great selection of different spirits available and all at reasonable prices. Delivered on time, great service.
- on Tue, 25 Oct 2016 13:19:33 GMT
"Good fast service. Simple"
Title speaks for itself. Great service. Fast delivery. Well packaged. Would definitely buy again. Thanks!
- on Tue, 25 Oct 2016 13:05:59 GMT
"Good job"
Good price, packaged will, delivered in the window specifed. Thanks!
- on Tue, 25 Oct 2016 11:53:07 GMT
"Excellent, fast service"
This is the first time I have used The Whisky Exchange and I found using their website very easy. They kept me informed about my order. The delivery of my goods was within two days of ordering and the packaging was very good. I would recommend to anyone.
- on Tue, 25 Oct 2016 09:39:24 GMT
"Super efficient"
Easy to order and arrived well packed and on time.
- on Mon, 24 Oct 2016 18:54:57 GMT
"Finding that bottle"
Having finished a bottle of Mirto given to me by an old Sardinian friend, I was pleased to find The Whisky Exchange supplied the same digestif. The service was prompt and goods delivered well protected. The price offered was fair, I felt.
- on Mon, 24 Oct 2016 18:25:23 GMT
"Great service"
Beautifully engraved bottle of champagne - made a perfect present!
- on Mon, 24 Oct 2016 18:12:52 GMT
Quick delivery and well packaged
- on Mon, 24 Oct 2016 16:17:03 GMT
"Fast delivery packed well"
Would use again
- on Mon, 24 Oct 2016 14:38:14 GMT