Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 22199 reviews

"Tequila club"
Great variety of products, competitive prices 1st class service, secured packaging and timely delivery .
- on Tue, 26 Jul 2016 20:51:02 GMT
"Excellent value, 5 star quality in production and appearance."
First rate all round. Easy to order and was delivered early, perfect.
- on Tue, 26 Jul 2016 20:28:31 GMT
"Excellent service"
Good choice of products, excellent prices and prompt delivery.
- on Tue, 26 Jul 2016 19:44:23 GMT
"Excellent product-excellent service"
As written above.
- on Tue, 26 Jul 2016 18:16:28 GMT
"ordering Gin"
excellent, pleasant, friendly staff , order arrived next day would highly reccommend The Whisky Exchange
- on Tue, 26 Jul 2016 14:59:18 GMT
"Beautifully wrapped, Delivered on time, Excellent company to deal with"
Beautifully wrapped, Delivered on time, Excellent company to deal with Bottle of Gin difficult to purchase locally but you supplied within 3 days and my brother was very pleased.
- on Tue, 26 Jul 2016 13:49:11 GMT
"Super, efficient service"
First time I've used Whiskey Exchange. Won't be the last, efficient service and everything it said would happen did. Excellent !!
- on Tue, 26 Jul 2016 13:39:38 GMT
"very good"
excellent prices and great delivery
- on Tue, 26 Jul 2016 13:06:26 GMT
"Good service"
Good service and keep informed of progress. Made it easy to be in when delivered.
- on Tue, 26 Jul 2016 09:36:36 GMT
"Superb service."
Cannot fault the service I received from start to finish, I would use the Whiskey Exchange again.
- on Tue, 26 Jul 2016 07:44:37 GMT
"Fantastic service & great products"
Products arrived incredibly quickly and well packaged. Fantastic range to choose from as well. Fully recommend them.
- on Tue, 26 Jul 2016 07:42:36 GMT
"Good price drinks"
Purchased 2 bottles of Bumbo Rum which were cheaper than on other websites , delivered promptly with excellent packaging and the rum is delicious thank you
- on Mon, 25 Jul 2016 22:15:11 GMT
"Great service!"
Ordered Sunday night. Delivered Tuesday morning and this was standard delivery. Great service would use again
- on Mon, 25 Jul 2016 21:26:34 GMT
"Brilliant company to deal with"
I've used the Whisky Exchange on a few occasions now. The website is easy to navigate, has really useful information, and gives a really good platform to make an informed choice. I do buy premium cognacs and Armagnac for birthdays and Christmas and always use this website and will continue to do so. Brilliant place to shop. It would be good if it offered gift wrapping too!
- on Mon, 25 Jul 2016 19:15:48 GMT
"Promt service"
Items sent and received rapidly. Goods as described at a reasonable price.
- on Mon, 25 Jul 2016 14:04:16 GMT
"Excellent service and delivery updates"
Wide choice quick delivery with regular updates as to time of delivery which is really usefull
- on Mon, 25 Jul 2016 13:59:45 GMT
"Great gift"
It's a very nice gift thank you very much
- on Mon, 25 Jul 2016 13:33:07 GMT
"Excellent service"
I placed an order on Monday and the parcel arrived on Tuesday - you can't get better service than that!
- on Mon, 25 Jul 2016 13:18:47 GMT
"Good service"
I ordered a bottle of whiskey as a gift. There was a good selection and once I ordered it arrived quickly. Would recommend.
- on Mon, 25 Jul 2016 13:06:19 GMT
"Easy order and delivery process"
All went without a hitch. Good service, easy delivery, very well packaged.
- on Mon, 25 Jul 2016 13:03:38 GMT
"Found Gin Mare here"
An unusual gin bought as a gift for my daughter. Delivery as promised. No hassle.
- on Sun, 24 Jul 2016 23:56:13 GMT
"Thank you verry much . This is the best whiskey which i taste ."
Abd they was dispatch very safe thank you very much .
- on Sun, 24 Jul 2016 20:43:01 GMT
"Excellent"
Bought a gold vodka and a cherry brandy as presents and my friends were pleased with these products..I cant wait to buy from this site again..great prices..good choice of products..brill gift ideas and a quick service..can't ask for anything else really can you x
- on Sun, 24 Jul 2016 18:52:00 GMT
"Great Service"
Ordered 3 bottles of gin from the Whisky Exchange. They had the brands I required, and were competitively priced. Parcel arrived next day without any problems.
- on Sun, 24 Jul 2016 16:17:18 GMT
"Fantastic service"
Easy to use site. Paid for basic delivery expecting it to take possibly 3 or 4 business days. Arrived within 2 days. What more can you ask for.
- on Sun, 24 Jul 2016 14:34:53 GMT
"Brilliant."
One may find things here that are no longer available on other sites.
- on Sun, 24 Jul 2016 14:10:39 GMT
"Shakespeare bottle whiskey liqueur"
Lovely looking bottle purchased as a gift to take to Australia. Arrived well packed and on time. Hope they enjoy it! annette
- on Sun, 24 Jul 2016 13:44:38 GMT
"Very prompt delivery!"
Quick and easy to order. Delivery equally as quick.
- on Sun, 24 Jul 2016 13:22:16 GMT
"Satisfied"
Very good service, I would recommend to anyone.
- on Fri, 22 Jul 2016 20:49:17 GMT
"Everything you need in one place"
Found it really easy to use, had exactly what i needed. The shipment was on time even told what hour the parcel would arrive. Will be using the whisky exchange again and would highly recommend
- on Fri, 22 Jul 2016 09:50:48 GMT
"Easy and speedy"
The website was incredibly clear and very simple to use... I am dyslexic and often get frustrated by more cluttered payment pages, this was not the case the site is clear focused and simple.. the product arrived very promptly with real time despatch and tracking to text ( or email, I can not remember which) . Within days the parcel arrived very well packed. I recommend this company ..
- on Fri, 22 Jul 2016 07:10:12 GMT
"Fantastic service!"
Arrived promptly and with no issues at all! I will use again.
- on Thu, 21 Jul 2016 20:54:39 GMT
"Fast turn around and good comunication"
Competitive price for a favourite liqure but in a bottle size the supermarkets just dont stock. Text message to say delivery was on route. Very happy.
- on Thu, 21 Jul 2016 19:34:58 GMT
"Partly good"
I order some whisky for my son's birthday stating the date I wanted it to be delivered ie 5th July which can be seen on the order form. It was in fact delivered a whole week before on 28th June. What is the point of me putting a date on if you are going to deliver it when it suits you? However he did very much enjoy the whisky
- on Thu, 21 Jul 2016 15:57:32 GMT
"Very efficient service"
Very efficient service and will not hesitate to use again.
- on Thu, 21 Jul 2016 15:34:49 GMT
"Really fast helpful customer service when I made an error with my order."
I made an error when ordering, I emailed customer service who immediately sorted out the problem. Really helpful. The recipient of my gift really enjoyed it.
- on Thu, 21 Jul 2016 14:56:08 GMT
"Excellent service!!"
Product was dispatched quickly and was well packed. Great quality service.
- on Thu, 21 Jul 2016 13:23:59 GMT
"Highly recommended."
Great service.Prompt despatch,good prices and excellent communication.Pleasure to do business with.
- on Thu, 21 Jul 2016 13:18:49 GMT
"Great product"
Lovely presentation and delivery was quick and safe
- on Thu, 21 Jul 2016 13:16:03 GMT
"excellent service"
website was easy to navigate, with enough description of different whiskeys to help me make my choice of purchase for a gift. My order arrived very quickly and was very securely wrapped. Gift card option was a lovely added extra and of good quality. Recipient of gift was very happy. thank you
- on Thu, 21 Jul 2016 06:28:33 GMT
"Dalmore 15 year old purchase"
Easy to navigate website and complete order. Kept well informed regarding delivery. Product is excellent as always. Will use the whisky exchange again!! Ten out of ten.
- on Wed, 20 Jul 2016 17:43:24 GMT
"A pleasure to buisnes with you"
Easy to order followed by prompt delivery. Items very well packed.
- on Wed, 20 Jul 2016 16:18:04 GMT
"Bootlegger White Grain Spirit."
Great service, exactly what you would expect, easy payment options, prompt delivery.
- on Wed, 20 Jul 2016 15:39:11 GMT
"Excellent service and wide choice"
good selection of beverages, especially the more difficult to find ones. very fast, excellent delivery and easy ordering.
- on Wed, 20 Jul 2016 14:46:22 GMT
"Great service"
Good communication and great quick turn around from placing the order to receiving it. Very well packaged and nice touch with a stamped note indicating who packaged the item.
- on Wed, 20 Jul 2016 13:23:19 GMT
"Service"
Fantastic and quick service.
- on Wed, 20 Jul 2016 13:22:01 GMT
"Quick and quality"
cannot fault the whisky exchange. flawless.
- on Wed, 20 Jul 2016 13:09:00 GMT
"Exellent service"
Brilliant service. speedy delivery and great prices. would highly recommend The Whisky Exchange if your looking for a special gift. Magsie.
- on Tue, 19 Jul 2016 22:36:58 GMT
"birthday rum"
Excellent service, ordered on-line, delivered within 48 hours. So simple and easy. Brilliant and will buy again.
- on Tue, 19 Jul 2016 19:36:04 GMT
"Well Done The Whisky Exchange"
Fast service.
- on Tue, 19 Jul 2016 17:15:33 GMT