Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 22402 reviews

"Great range of products"
My dad is a lover of all things alcohol so when I was struggling to find a birthday present I thought go with what he loves. The gift finder on the site helped me narrow down what would be suitable based on what I knew he already liked. There are so many different choices on there that I will just buy him something different everyone! Promt service as well.
- on Fri, 26 Aug 2016 21:28:13 GMT
"Great Customer Service"
A great company, they where the only company I could find in the uK who could supply the product I wanted. A reasonable price had problems with delivery but that was Royal Mails fault. I will certainly be back to order more.
- on Fri, 26 Aug 2016 12:36:52 GMT
"Excellent service"
Excellent service
- on Fri, 26 Aug 2016 08:44:20 GMT
"Excellence!"
From ordering to delivery - outstanding! Well packaged ..., Contents truly brilliant 5* service!
- on Thu, 25 Aug 2016 21:37:58 GMT
"Brilliant Service"
Order to delivery was 3 days. Delivery was on a Saturday even though I had neither requested nor paid for this.
- on Thu, 25 Aug 2016 17:24:28 GMT
"Excellent service"
Just did exactly what i needed them to do which is a dieing art these days
- on Thu, 25 Aug 2016 16:18:16 GMT
"Great service."
Ordered a gift which was dispatched and delivered very quickly.
- on Thu, 25 Aug 2016 16:08:20 GMT
"great source of rarities"
One of the few places I know I can find rare spirits. Prices are fair, and the selection is broad and deep -as is the knowledge of the staff
- on Thu, 25 Aug 2016 15:51:54 GMT
"No complaints"
The order was dispatched on the day of ordering, confirmed by email. The package was delivered on time, could not fault the service. Many thanks.
- on Thu, 25 Aug 2016 14:15:45 GMT
"Fast & Efficient."
The online ordering was straightforward, and delivering was fast and efficient.
- on Thu, 25 Aug 2016 08:53:32 GMT
"Recommended"
Good price,prompt delivery and very well packaged.
- on Wed, 24 Aug 2016 21:59:29 GMT
"Great delivery got caught on price"
Ordering Single Malt easy and plenty of choice with quick delivery . My only mistake was not to compare prices with other sites selling same products could have save another twenty pounds , lesson learnt .
- on Wed, 24 Aug 2016 20:47:10 GMT
"Quick delivery"
This was our first order. So did not know what to expect on delivery. But really prompt service ordered on a Tuesday arrived Friday morning fantastic. The selection on browsing was impressive. Will order more soon.
- on Wed, 24 Aug 2016 20:11:26 GMT
"Impressed with service"
Came back from holiday and didn't know where to obtain whisky. The range on the site was impressive and ordered one day and received next without having to pay extortionate delivery charges.
- on Wed, 24 Aug 2016 19:52:12 GMT
"One happy customer!"
I really needed to buy a particular rum for my fiancé and you supplied and delivered the product in excellent time.
- on Wed, 24 Aug 2016 19:47:34 GMT
"Highly recommended"
Very speedy delivery and goods well packaged.
- on Wed, 24 Aug 2016 15:56:12 GMT
"bruadar whisky"
bought this in oban scotland best whisky ever so when i got home bought 2 bottles from you.brilliant would reccommend.
- on Wed, 24 Aug 2016 15:27:29 GMT
"Excellent service"
First time I had used this company, was very impressed, excellent service.
- on Wed, 24 Aug 2016 15:22:25 GMT
"speedy & excellent quality"
the selection menu is huge - prices are reasonable - delivery is extremely quick - highly recommended
- on Wed, 24 Aug 2016 15:00:23 GMT
"Good Quick Fix!"
Always able to find new and existing bottles, great promos!
- on Wed, 24 Aug 2016 14:35:59 GMT
"Service"
5 stars: Excellent – no reservations, I would recommend this company to anyone.
- on Wed, 24 Aug 2016 14:35:22 GMT
"Quick delivery. Excellent product!"
Title says it all
- on Wed, 24 Aug 2016 14:32:13 GMT
"The Easy Choice"
Excellent variety and extremely fast delivery.
- on Wed, 24 Aug 2016 13:42:30 GMT
"No box received"
Im happy with the product. Fast delivery. Nicely packed. Lovely engrave on the bottle. Little disapointment as there was no box for the bottle. I ordered expensive whisky for a gift and didnt even get box. Its a shame to be honest.
- on Wed, 24 Aug 2016 13:34:56 GMT
"First Class Experience"
First class experience from the browsing/purchasing process through to receipt of the product. Ordered in the afternoon and received the following morning - this was with standard delivery. So praise for the efficient selection and despatch of the retailer and also to Parcel Force for the part they played to achieve this overall speedy, efficient process. The product itself is yet to be sampled, but confident it will live up to personal expectations.
- on Wed, 24 Aug 2016 13:15:46 GMT
"Whisky galore"
Always fast and efficient service.
- on Wed, 24 Aug 2016 13:12:53 GMT
"World Class Whisky!"
The Whisky Exchange is simply World Class! Graham Trembath QC
- on Wed, 24 Aug 2016 13:10:07 GMT
"The Bible!"
The WhiskyExchange has been my one stop shop for deepening my knowledge and understanding of the world of single malts. A beautifully laid-out site, a huge range, good prices, great offers, great packaging and delivery. What's not to like!
- on Wed, 24 Aug 2016 10:34:13 GMT
"Easy delivery"
Packaging was safe and secure and delivery was speedy
- on Tue, 23 Aug 2016 23:36:45 GMT
"found what I was looking for"
I needed to find some special sherry as a gift. The search engine lead me straight here...a good choice at a variety of prices. Arrived within a few days, wrapped up safely. Thank you.
- on Tue, 23 Aug 2016 21:43:26 GMT
"Spot on"
Items as described and next day delivery before 10am as promised. Great choice of goods will definitely use again.
- on Tue, 23 Aug 2016 18:54:32 GMT
"Customer Service"
I thought the overall service was very good; website was easy to navigate and a very prompt delivery. Thank you
- on Tue, 23 Aug 2016 17:44:56 GMT
"Whisky Exchange"
Excellent service and fast delivery. Highly recommended.
- on Tue, 23 Aug 2016 17:30:32 GMT
"Blue label engraved bottle."
Great service at a great price. Prompt even though I had a bottle engraved. Beautiful work.
- on Tue, 23 Aug 2016 16:05:37 GMT
"Rum-tastic!"
First class service, great prices!
- on Tue, 23 Aug 2016 14:29:38 GMT
"Fast and efficient service."
The sent the products very quick and I didn't have any problems with this provider. I would recomend!
- on Mon, 22 Aug 2016 22:10:19 GMT
"Excellent service."
I placed my order online and it arrived on time, absolutely no problems at all. Would recommend to everyone. 5*
- on Mon, 22 Aug 2016 21:16:16 GMT
"Fast service. OTT packing?"
Fast service. They sent me various glasses which were VERY well protected ;0) Would use them again.
- on Mon, 22 Aug 2016 15:15:32 GMT
"Order arrived promptly and perfectly wrapped"
Good efficient service
- on Mon, 22 Aug 2016 13:58:12 GMT
"Excellent service"
Excellent service would order again from the Whisky Exchange
- on Mon, 22 Aug 2016 13:56:18 GMT
"quick, had just what I wanted, nowhere else did."
Thankyou it was a present for dad, he loves Welsh whiskey and very few places do it. Your delivery was quick and didn't say anything about it on the box, which was perfect. Again thank you so much.
- on Mon, 22 Aug 2016 13:12:00 GMT
"Efficient Service"
Ordered item, with personalisation and using courier service. Arrived on time, without issue. Exactly as needed. Will use the service again for other items.
- on Mon, 22 Aug 2016 13:03:24 GMT
"Brilliant service"
Always a good service from them
- on Sun, 21 Aug 2016 19:47:25 GMT
"Excellent"
Good variety of unusual gits, reasonable priesxdcquick delivery
- on Sun, 21 Aug 2016 18:11:04 GMT
"Perfect"
Easy to follow website and checkout, super fast delivery and very well packaged.
- on Sun, 21 Aug 2016 15:04:53 GMT
"Great service"
Ordered a selection of miniatures for a freind in turkey, after placing the order I realised approximately 3 hours after that I hadn't ordered one of the items he requested, I was able to email & explain & additional item was added to the original order & all arrived in good time, Thanks Lee
- on Sun, 21 Aug 2016 14:26:26 GMT
"great source of whisky"
great range, well packaged, reasonable prices, good offers. I stock up once a year from here.
- on Sun, 21 Aug 2016 13:53:54 GMT
"Delevery not good !!!"
Excellent product, excellent price but delivery poor. Not the suppliers fault I know, but stayed in for delivery only to get email at 7pm to say 'couldn't find address' ! Strange because the cottage has been there 700 years !!! Found it following day though ! So 2 days wasted for a delivery as a signature required (understandable). I reiterate, not suppliers fault but put me off ordering again !!!
- on Sun, 21 Aug 2016 13:52:31 GMT
"What a great, quick service, would highly recommend."
Ordered two bottles of Japanese whisky on the Sunday and was delivered Tuesday, very securely packaged and at a very competitive price. Very pleased with the promised delivery date as this was a present for a colleagues leaving party. Thank you Whisky Exchange.
- on Sun, 21 Aug 2016 13:51:53 GMT
"top service... dont hesitate"
So easy. Does what it says on the tin. Winning!
- on Sun, 21 Aug 2016 13:39:19 GMT