Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 25426 reviews

"1 Happy Customer"
The Whisky Exchange were very efficient and my order made it to me in a great condition and outstanding timing I have already recommended them to friends who also love the navigation of the site and the promptness of the service An extremely happy customer thumbs up 👍🏻
- on Wed, 29 Mar 2017 19:21:06 GMT
"Great service"
Interesting product offer, efficient shopping process, very well packaged, prompt delivery. Would definitely recommend.
- on Wed, 29 Mar 2017 14:36:31 GMT
"Brilliant service! Expensive p&p!."
I had a couple of queries, I spoke to" Adrian" who was very kind and helpful. The bottle was a gift and it was delivered very quickly exactly on time. I have only one reservation and that is because I live in Northern Ireland there was a carriage surplus in excess of £4 making the total p & p almost £9.00 !! As I live in the country a lot of my purchases are courier delivered and so far no other company has surcharged me. However I would have no hesitation in recommending them.
- on Wed, 29 Mar 2017 14:30:52 GMT
"great product delivered as a gift"
great product delivered as a gift, no complaints at all.
- on Wed, 29 Mar 2017 13:52:36 GMT
"Thanks whiskey exchange from my"
Thanks whiskey exchange from my experience are an excellent company to buy from, a fantastic range but that's just the half of it. Delivery is fast and efficient and the packaging is spot on I'm no expert but it couldn't have been packaged any better i don't think. A brilliant company to buy from, in the future the whiskey exchange is my number 1 choice for myself and anyone wanting to buy that special for someone.
- on Wed, 29 Mar 2017 13:28:58 GMT
"Website is excellent"
Website is excellent, the order process was easy, delivery was extremely efficient and the bottle wasn't smashed when it arrived.....bonus.
- on Wed, 29 Mar 2017 13:24:19 GMT
"Port & Gin"
Great products excellent postage.
- on Wed, 29 Mar 2017 13:16:02 GMT
"Excellent – no reservations, I would recommend this company to anyone."
Very helpful and friendly company, goods delivered speedily. Thoroughly recommend using them - I will definitely use again should the need arise.
- on Wed, 29 Mar 2017 10:49:45 GMT
"Easy order"
Beautifully easy order to process. The site was straightforward and simple to use. Would definitely purchase from here again.
- on Wed, 29 Mar 2017 10:16:28 GMT
"Not just whiskey to drink"
Great website, wide product range, high calibre products, fast delivery.
- on Tue, 28 Mar 2017 19:54:43 GMT
"GREAT WHISKY QUICK"
I LOVE Super Nikka Whisky, but apparently it isn't being produced anymore. My local retailer suggested trying the Whisky Exchange - I was pleased to see they stocked it. Whisky arrived timely and packaged in the usual lovely Nikka box, will definitely be ordering again from the Whisky Exchange.
- on Tue, 28 Mar 2017 19:09:54 GMT
"On-line ordering"
Excellent service and delivery
- on Tue, 28 Mar 2017 18:56:48 GMT
"Excellent service"
Very smooth transaction - with speedy delivery. Heartily recommended.
- on Tue, 28 Mar 2017 17:12:31 GMT
"Great stuff! Excellent customer service along with top notch products."
Great stuff! Excellent customer service along with top notch products.
- on Tue, 28 Mar 2017 15:52:33 GMT
"excellant reliable service"
I live in the Republic of Ireland and was advised that truthfully, that they could not deliver to this country for customs reasons. However I found that if a used the Irish post office delivery system (address pal) it all worked perfectly. However i did have to order smaller quantity's, 3 bottles or less. Drink arrived today safely with very good packaging intact.
- on Tue, 28 Mar 2017 15:08:31 GMT
"Quality product delivered as promised"
Company recommended by a friend. Didn't disappoint
- on Tue, 28 Mar 2017 15:03:29 GMT
"Easy ordering and timely delivery"
Product ordered and received in good time.
- on Tue, 28 Mar 2017 15:02:11 GMT
"There's no where else quite like it.."
Choice.. experience.. expertise... and mostly always in stock.. delivery as good as any.. What more could one ask for..
- on Tue, 28 Mar 2017 14:00:34 GMT
"Excellent customer service"
I asked for my order to be expedited so it would arrive in time for a birthday (which was my oversight) and customer service were very helpful. They responded very fast and sorted it out so the order was shipped to arrive in time. And the whisky was very good too.....
- on Tue, 28 Mar 2017 13:37:46 GMT
"Great range, Easy Ordering"
Easy ordering, pickup, professional and courteous
- on Tue, 28 Mar 2017 13:26:34 GMT
"Excellent product, excellent service"
An excellent, well described range of of whiskys. Very well categorised - as a relative novice I felt confident in making my selections. I also felt very please about the delivery - it was prompt and extremely well packaged.
- on Tue, 28 Mar 2017 09:45:13 GMT
"Purchasing whisky"
Good selection of single malts. Easy to select and order. Very speedy delivery Overall great service
- on Tue, 28 Mar 2017 09:30:06 GMT
"Birthday gift"
Excellent choice fast service and quality product
- on Mon, 27 Mar 2017 22:27:38 GMT
"Excellent service"
Website easy to navigate. Prompt service and delivery
- on Mon, 27 Mar 2017 17:05:07 GMT
"Excellent service and product, extensive range"
Searched the website and founds lots of choices. I decided on a whiskey that I hadn't heard of or tried before. Check out was fast and easy. Arrived the following day. Bottle was well protected. Highly recommend.
- on Mon, 27 Mar 2017 16:20:55 GMT
"Recommended"
Easy to use website, quick delivery and Whisky came very well packed. Would shop with this company again.
- on Mon, 27 Mar 2017 16:07:11 GMT
"Great experience"
Delivery was faster than stated on website, customer service responded within a couple hours to a question I had, and the whiskey came packaged immaculately. I couldn't really ask more, was a great experience and I will be ordering from them again.
- on Mon, 27 Mar 2017 13:05:45 GMT
"Great Choices"
A really easy to use site and excellent delivery very prompt.
- on Mon, 27 Mar 2017 12:15:20 GMT
"Kept within the spirit"
Good , easy to use web site, delivery well packed and on schedule.
- on Sun, 26 Mar 2017 15:51:31 GMT
"Very good service and excellent selection of drink."
This website has a great selection of drinks and I was pleased to get two items which I usually have to buy in particular countries when I travel. The service was very quick and the parcels arrived extremely well wrapped. Will definitely use again.
- on Sun, 26 Mar 2017 14:47:18 GMT
"Highly recommended"
Excellent product and service.
- on Sun, 26 Mar 2017 14:16:15 GMT
"Great mothers day present"
Great liquor
- on Sun, 26 Mar 2017 13:18:19 GMT
"Super"
Recommend super shop ☺
- on Sun, 26 Mar 2017 13:13:48 GMT
"Super ☺"
Super recommend for all ☺☺☺
- on Sun, 26 Mar 2017 13:12:16 GMT
"Excellent Service"
Very quick and efficient delivery
- on Sun, 26 Mar 2017 13:07:40 GMT
"Excellent service & competitive price"
Ordered online & received item in a very well packaged box 1 day later. Excellent service & competitive price.
- on Fri, 24 Mar 2017 15:26:53 GMT
"Great service"
Great service, prompt delivery
- on Fri, 24 Mar 2017 10:07:27 GMT
"Excellent service."
Easy to use site with delivery the next day, even though standard delivery was requested/
- on Fri, 24 Mar 2017 07:17:40 GMT
"Excellent Service"
Excellent service. Package arrived quickly and was well wrapped.
- on Thu, 23 Mar 2017 22:55:53 GMT
"Splendid."
I was kept updated regarding my order and it arrived when expected, the whiskey that I had ordered is splendid. The bottle was well packed and in perfect condition upon arrival.
- on Thu, 23 Mar 2017 22:55:22 GMT
"Time and delivery"
Very good service
- on Thu, 23 Mar 2017 19:17:10 GMT
"Excellent service."
Fast , efficient service. Would definitely recommend this company.
- on Thu, 23 Mar 2017 16:54:15 GMT
"Great Service"
Great selection and having exactly what I was looking for. Fast service and very well packaged.
- on Thu, 23 Mar 2017 15:05:05 GMT
"Excellent order"
The order process was extremely easy. Communication was spot on and the delivery was quick. The bottle was so well protected for the journey through the post in massive sized bubble wrap, I think it could have been sent through Luton Airport baggage handlers without any cause for concern. Thank you for a quick and painless order
- on Thu, 23 Mar 2017 13:05:06 GMT
"Delivery"
Delivery was very prompt, and we have been enjoying our purchase to the full.
- on Thu, 23 Mar 2017 12:05:53 GMT
"Whisky taster set"
This item we ordered was beautifully packaged and well presented. very pleased with the speedy service and updates
- on Thu, 23 Mar 2017 12:04:07 GMT
"A blended review"
Unfortunately I received the wrong inscription on the bottle I ordered for my husband. My order was switched with someone else who had almost the same tracking number. However the customer service to rectify the situation was excellent. Thank you for fixing what was a very anxious time just days before my husbands birthday.
- on Thu, 23 Mar 2017 06:27:31 GMT
"Excellent"
Perfect service.
- on Thu, 23 Mar 2017 02:10:19 GMT
"Perfect service"
On time and good packaging
- on Wed, 22 Mar 2017 17:09:05 GMT
"Product v good. Delivery not so"
I am pleased with the Whisky. The product is just as advertised. However it was a present delivered to my elderly mother and she was phoned by the delivery company at 7 am to say that the delivery would be made that day and they did not arrive until 6 pm. That was not considerate.
- on Wed, 22 Mar 2017 16:45:16 GMT