Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 26848 reviews

"It was great I ordered one day and I …"
It was great I ordered one day and I got the next ,excellent .I would recommend then too anyone
- on Wed, 20 Sep 2017 18:18:14 GMT
"Very quick delivery well packaged …"
Very quick delivery well packaged reasonably priced and lots of information on an excellent gin
- on Wed, 20 Sep 2017 14:49:43 GMT
"What's not to like?"
Helpful customer service, prompt delivery. What's not to like?
- on Wed, 20 Sep 2017 14:11:45 GMT
"Quick delivery"
Quick delivery, well-packaged. Excellent service.
- on Wed, 20 Sep 2017 13:39:47 GMT
"Great service."
Great service. Had in stock just shat we needed including the difficult to find Grand Marnier Yellow label. All delivered next day - brilliant.
- on Wed, 20 Sep 2017 10:09:59 GMT
"Very impressed"
Item was extremely well packaged. Personalised card well worth it. Looked very professional for less than a pound. Will definitely use this website again.
- on Wed, 20 Sep 2017 09:05:46 GMT
"Last minute order"
Last minute order. Excellent service with order arriving the next morning in the exact timeframe stated. Good electronic communication from placing order to confirmation of delivery. Would highly recommend!
- on Tue, 19 Sep 2017 19:25:19 GMT
"great service"
great service. delivery excellent and well packaged to prevent breakages. will definitely use again :)
- on Tue, 19 Sep 2017 16:47:37 GMT
"First... But Not Last."
This was my first experience with The Whiskey Exchange and it won't be my last. Very easy to navigate around the website and simple to register and complete my transaction. Confirmation came through very fast and my order was delivered within 2 days of ordering. Very satisfied indeed.
- on Tue, 19 Sep 2017 14:10:31 GMT
"Great choice of whiskey"
Great choice of whiskey. Quick postage and great packaging.
- on Tue, 19 Sep 2017 14:07:53 GMT
"Perfect service"
Perfect service
- on Tue, 19 Sep 2017 13:21:29 GMT
"Five star service"
Arrived on time, well packed. No problems what so ever so I will definitely use them again. Would recommend them for good customer service. Emailed at every step. Good selection and excellent price. 5 star service.
- on Tue, 19 Sep 2017 13:17:13 GMT
"Excellent service....excellent …"
Excellent service....excellent range....excellent prices
- on Tue, 19 Sep 2017 13:04:44 GMT
"Great products"
Great products, delivered promptly and well packaged to.
- on Tue, 19 Sep 2017 12:42:40 GMT
"Great service thanks."
Great service thanks.
- on Tue, 19 Sep 2017 09:19:16 GMT
"Excellent service"
Excellent service, very prompt delivery, Good price.
- on Mon, 18 Sep 2017 22:03:43 GMT
"Brilliant, quick service"
My order was despatched very quickly, brilliantly packaged to ensure no damage to the contents preserving the separate whiskey boxes. Can't have any complaints, just can't wait to taste the whiskey and order some more in the future.
- on Mon, 18 Sep 2017 18:01:32 GMT
"Efficient service"
Efficient service, secure signed for delivery, extremely well packaged.
- on Mon, 18 Sep 2017 17:09:15 GMT
"Very helpful staff especially when I …"
Very helpful staff especially when I made a mistake with my order. I was contacted immediately and order changed with no quibbles. Good range of products that arrived quickly. Very satisfied customer
- on Mon, 18 Sep 2017 16:32:58 GMT
"Used to purchase whiskey as a birthday …"
Used to purchase whiskey as a birthday gift. Recipient extremely pleased.
- on Mon, 18 Sep 2017 16:13:36 GMT