Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 21735 reviews

"Spirits of indulgence"
Massive selection of spirits you will not find on your supermarket shelfs,and very good value for money. Last but not least free p&p.I would definitely use the whiskey exchange again. ☺
- on Fri, 27 May 2016 11:44:21 GMT
"Good treatment again."
Prompt and good service with safe delivery - very pleased.
- on Thu, 26 May 2016 22:01:39 GMT
"Very good"
All round solid service, A+
- on Thu, 26 May 2016 20:24:28 GMT
"All the gin my heart desires"
So many choices I didn't know where to start but once I'd made my decision it was cheaper (including the delivery charge) than ordering direct from the company that distill the product! My item was packaged extremely well and arrived perfect condition. I will definitely order from the whiskey exchange again.
- on Thu, 26 May 2016 18:57:14 GMT
"Fantastic"
great selection of drinks, and delivery was quick. Will use again.
- on Thu, 26 May 2016 18:25:50 GMT
"Whisky Delivery"
Hello What a pleasure dealing with a company that does exactly what is said it would do. Package arrived on time in excellent condition. I particularly liked the way I was informed clearly of the package delivery time and the options available to me if I was not at home for the suggested delivery time. Looking forward to sampling my new whisky this weekend. Kol hakavod (respect). Ben
- on Thu, 26 May 2016 17:13:58 GMT
"Competitive with good service"
Easy website to navigate, competitive prices, well packaged, quick delivery- an all round good experience of shopping on line. I would use again.
- on Thu, 26 May 2016 16:46:28 GMT
"Great prices and service!"
Prices are very good and shipment was very fast
- on Thu, 26 May 2016 15:47:05 GMT
"Great range at a good price! Secure delivery"
This was my first order and I found there was a great selection which I hadn't seen elsewhere. The price was very reasonable and the item was securely packaged for delivery so it was received without any damage at all. I would definitely recommend and I will order again when the current bottle runs dry! Thanks
- on Thu, 26 May 2016 15:17:12 GMT
"Whisky Exchange Order"
I recently ordered a bottle of gin as a gift, communication from Whisky Exchange excellent, delivery exactly as promised. Very happy, and would recommend them.
- on Thu, 26 May 2016 13:53:35 GMT
"Very pleased"
Very pleased with order I will be ordering from u again
- on Thu, 26 May 2016 13:17:33 GMT
"Good, direct and speedy service."
One item I ordered had a damaged box, but they rang me to ask if that was acceptable rather than just sending it. It was acceptable but that is good service.
- on Thu, 26 May 2016 11:29:50 GMT
"Fast and great service"
The product came within the time frame that was stated and the product was in great condition. Will definitely use this website again.
- on Thu, 26 May 2016 11:26:58 GMT
"Brilliant service"
Fast delivery with excellent packaging, Glad I used the service
- on Thu, 26 May 2016 08:14:00 GMT
"Top Class"
First time using The Whisky Exchange and was very impressed with the service. I ordered a special for my father's 70th birthday complete with personalised engraving to the bottle. Delivery was within 3 days including the engraving. It arrived well packaged without damage. Not overpriced, great choice and top quality. Would highly recommend and have done already.
- on Wed, 25 May 2016 20:43:55 GMT
"Super Service"
Excellent service from ordering to receipt. Prompt, efficient, speedy and very well packed. Highly recommended supplier.
- on Wed, 25 May 2016 20:21:04 GMT
"Fantastic service,"
Fantastic service, done what they said on their website, always informed about order and time of delivery also, excellent, highly recommend.
- on Wed, 25 May 2016 17:48:45 GMT
"Good service"
Excellent service. Good communication as to when the parcel would be arriving and arrived in good time. As it was a bottle the packaging was great with no possibility of breakage.
- on Wed, 25 May 2016 17:34:49 GMT
"Very Satisfied Customer"
Fantastic selection, good communication and quick delivery.
- on Wed, 25 May 2016 17:20:47 GMT
"Terrific follow up service"
Product sent was slightly different to that pictured on the website. Able to speak to someone on the phone straight away so bonus point number 1. Person was happy to find out more information and come back to me after 5 o'clock on a Friday so bonus point number 2. Got a full and informative answer to my question and I think the customer service agent learned something new as well so we all win!
- on Wed, 25 May 2016 16:47:58 GMT
"Great service!"
Ordered a bottle of port as a gift for a friend. I placed the order on Wednesday night and he had it by Friday morning - he was thrilled!
- on Wed, 25 May 2016 15:59:23 GMT
"Super impressed!"
Speedy delivery and packaged really well for safe delivery, will be using again.
- on Wed, 25 May 2016 13:48:16 GMT
"Just brilliant!"
Great service; reliable 'message me when it's back in stock' system; suppliers of things I can't get elsewhere (at a good price); speedy delivery; and excellent packaging of delivered goods (thanks, Paulina). Top company - recommended!
- on Tue, 24 May 2016 22:43:20 GMT
"Excellent Delivery"
My order was delivered within the stated delivery window at the earlier end of the window.
- on Tue, 24 May 2016 22:40:37 GMT
"Arrived on time good service"
First time I have ordered from this firm! No issues service was good and delivery on time can't fault them
- on Tue, 24 May 2016 21:16:22 GMT
"Fast, reliable and efficient service."
The Whisky Exchange offered me good service which was speedy and easy to use.
- on Tue, 24 May 2016 20:20:33 GMT
"Excellent Service"
A brilliant service
- on Tue, 24 May 2016 20:02:57 GMT
"Porters Gin"
Fab delivery service - next day delivery with detailed timing received from courier
- on Tue, 24 May 2016 17:46:40 GMT
"No problem"
It is quite amazing how easy and fast the whole process is.i ordered whisky and whisky arrived.
- on Tue, 24 May 2016 14:44:47 GMT
"The Whisky Exchange"
Ordered a bottle from them which arrived within the specified time. Good source for specialist whiskies over and above what you'd find in the supermarkets. Delivery could be a little quicker though, there are other sites that do next day for a similar price.
- on Tue, 24 May 2016 12:22:26 GMT
"Glenrothes Alba Reserve"
Great service and fast delivery. 50th Birthday present went down a treat! :)
- on Tue, 24 May 2016 11:30:59 GMT
"Perfect!!"
Product, service and price were exceptional!!
- on Tue, 24 May 2016 06:34:37 GMT
"Great Whisky Great service"
The title says it all
- on Tue, 24 May 2016 05:49:40 GMT
"First Class"
Extremely pleased with the whisky I ordered & at a good price as well, I will order from them again.
- on Mon, 23 May 2016 19:46:30 GMT
"Brilliant choice of bourbon!"
Searching for makers 46 came across your website. Easy to purchase, delivery charade reasonable and item well packaged. Would use again.
- on Mon, 23 May 2016 15:58:00 GMT
"fast delivery"
Purchase delivered in just four days..Great service
- on Mon, 23 May 2016 15:46:05 GMT
"Balvennie Triple Cask"
Great service & Price.
- on Mon, 23 May 2016 15:20:52 GMT
"Smart, keenly priced delivery, polite"
Chose because delivery cost easily made up for a few pence on bottle cost - & good to see someone in UK had been interested enough to have supply of what we wanted (not whisky!). Nice and timely delivery guy icing on cake.
- on Mon, 23 May 2016 14:34:36 GMT
"Excellent products and excellent service"
Thank you for an excellent service, Rita packed my delivery superbly. I'm looking forward to tasting the Mortlach.
- on Mon, 23 May 2016 11:45:10 GMT
"They did it for me."
Great selection, prompt delivery, reasonably priced.
- on Mon, 23 May 2016 10:31:54 GMT
"Value for money."
Friendly, and very professional.
- on Mon, 23 May 2016 03:16:54 GMT
"Very efficient service."
I found that I had little to worry about from ordering to receiving!
- on Sun, 22 May 2016 23:51:17 GMT
"Excellent"
First time I had bought from the whisky exchange. Had the item delivered 400 miles away and was a little worried. Should not have been. Arrived on time for the recipients birthday and due to packaging completely intact. Would definitely use again
- on Sun, 22 May 2016 15:19:29 GMT
"Great service"
What a great website, such a huge variety of drinks, at reasonable prices too. Postage was decent as well and order arrived exactly on time. Wouldn't hesitate to recommend to anyone and will definitely be my first stop from now on when looking for specialty liquor for cocktail ingredients.
- on Sun, 22 May 2016 14:24:36 GMT
"Faultless"
Very user friendly website, prompt delivery with accurate tracker information updates .
- on Sun, 22 May 2016 13:29:11 GMT
"Well laid out site"
An easy to navigate and simply laid out site with clear information.
- on Sun, 22 May 2016 13:11:35 GMT
"Fantastic Service"
The Whiskey Exchange provided a first class service, great fast delivery and very well packaged!
- on Fri, 20 May 2016 06:51:59 GMT
"Brilliant service"
I ordering an engraved bottle of Lagavulin for my dads 75th birthday last Thursday evening and needed it as soon as possible. After an email to Jacqui, she put a rush on my order and I received it on Monday afternoon!! Excellent prompt service!! Many thanks Whisky Exchange.
- on Thu, 19 May 2016 18:39:11 GMT
"Fantastic service"
Very pleased with the service we received when ordering the platinum whisky. We had the bottle engraved so expected a few days before delivery. We ordered it on Thursday and had an email on Friday to say that it had been processed and including a tracking number. I checked on Saturday out of curiosity and found it was already waiting at our local depot for delivery on Monday. Was delivered before lunchtime on Monday. Outstanding service. Oh and the bottle was so well packed it would have taken something big to run over it to break it. Thank you.
- on Thu, 19 May 2016 17:25:46 GMT
"Excellent service."
Excellent service ,quality products an a keen price.Quick delivery.
- on Thu, 19 May 2016 16:42:20 GMT