Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 27640 reviews

"Ordered a bottle of cognac that I …"
Ordered a bottle of cognac that I could not find in the stores this arrived 2 days later all intact. Thank you whisky Exchange I will be ordering from you again Cheers
- on Thu, 23 Nov 2017 22:28:51 GMT
"Great Service"
Excellent service, my gift to my son was delivered on time and could be tracked all the way. Perfect.
- on Thu, 23 Nov 2017 20:03:23 GMT
"Great service arrived on time"
Great service arrived on time. Lovely presentation
- on Thu, 23 Nov 2017 19:04:08 GMT
"Excellent"
Great website, lovely item, arrived well packaged and on time. Many thanks.
- on Thu, 23 Nov 2017 16:55:17 GMT
"Superfast delivery"
Superfast delivery, great choice in stock and fair prices- what's not to like?
- on Thu, 23 Nov 2017 16:17:56 GMT
"Always great service"
Always great service
- on Thu, 23 Nov 2017 16:07:37 GMT
"very good service received within three …"
very good service received within three days of ordering. I would recommend this company highly. product was brought for sons and they were very pleased.
- on Thu, 23 Nov 2017 15:58:07 GMT
"Ordered what I wanted took 2/3 days max …"
Ordered what I wanted took 2/3 days max to be delivered extremely securely packaged would recommend
- on Thu, 23 Nov 2017 15:55:37 GMT
"I just odered on line"
I just odered on line , paid with Paypal and made sure I was invwhen they told me my orderxwoulf be delivered... and it was... no fuss ..no bother.. no unexpected issues.. I 'd recommend to anyone.
- on Thu, 23 Nov 2017 15:05:23 GMT
"Product delivered in timely manner"
Product delivered in timely manner. Well protected in bubble wrap.
- on Thu, 23 Nov 2017 14:22:53 GMT
"A wide selection of drinks to look …"
A wide selection of drinks to look through with a description of tastes you would discovered when sampling them. Fast dispatch and securely packaged with a note from who packed your order. A very easy site to use and interesting discovering drinks from regions I had not heard of.
- on Thu, 23 Nov 2017 13:25:51 GMT
"Great service"
Great service and quick delivery, highly recommended
- on Thu, 23 Nov 2017 12:47:17 GMT
"Excellent"
Very easy to use website and efficient delivery, even at this time of year!!
- on Thu, 23 Nov 2017 12:37:59 GMT
"Excellent company so many different …"
Excellent company so many different spirits to choose from and quick delivery highly recommended
- on Thu, 23 Nov 2017 12:37:30 GMT
"Brilliant service"
Absolutely brilliant! Was a little worried as there would be three glass items arriving but everything was packed with care and the package itself arrived quite quickly, the price was reasonable too so overall very pleased.
- on Thu, 23 Nov 2017 12:37:26 GMT
"Quick delivery"
Quick delivery, easy to use online portal.
- on Thu, 23 Nov 2017 12:22:43 GMT
"Excellent service and speedy delivery"
Excellent service and speedy delivery
- on Thu, 23 Nov 2017 12:16:43 GMT
"Ordering and delivery if my goods went …"
Ordering and delivery if my goods went smoothly.
- on Thu, 23 Nov 2017 04:57:29 GMT
"Hennessy VS Cognac review"
Ordered the hennessy VS Cognac on a Tuesday and a few days later it arrived. It was delivered to my neighbours as per my request in perfect and secure condition.
- on Wed, 22 Nov 2017 21:09:54 GMT
"present"
Simple process. Order arrived within stated timescale.
- on Wed, 22 Nov 2017 20:09:38 GMT