Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from

Rated 9.5 /10 from 19336 reviews

"Brilliant Service"
Great transaction, good value product, speedy delivery , tracking was excellent - all round top notch service. Bought the Dalmore with glasses set, it arrived brilliantly packaged and in mint condition.
- on Tue, 24 Nov 2015 11:11:02 GMT
"Quick and efficient delivery of my order."
I ordered on line and experienced a quick and efficient delivery of my order. This was the first time I had used the Whisky Exchange and I plan to do so again. Thank you.
- on Tue, 24 Nov 2015 11:08:26 GMT
All came when expected, well packed. Lovely whisky.
- on Tue, 24 Nov 2015 10:32:21 GMT
"Excellent service"
The website was easy to negotiate and I found exactly what I was looking for in no time at all. The order arrived very quickly, beautifully packaged.Excellent service over all.
- on Tue, 24 Nov 2015 09:52:52 GMT
Great range, reasonable prices and reliable delivery service
- on Tue, 24 Nov 2015 09:04:46 GMT
"Shame Parcelforce aren't as good..."
Easy to use site, prompt emails re: order, dispatch etc. easy tracking. Only slight hiccup, requested a between certain times slot for delivery and Parcelforce still tried to deliver outside of the stated times...they did get it right on the second attempt! Whisky arrived really well packed and in excellent condition, wouldn't hesitate to recommend the Whisky Exchange, well done!
- on Tue, 24 Nov 2015 07:57:33 GMT
"Absolutely delighted. Can't wait to try it!!!!"
Whilst looking for a decent bottle of malt for my brothers birthday I came across the Whisky Exchange. I was genuinely surprised at the wide range they had on offer and opted for a bottle of Laphroaigh's LP6. It was listed on another whisky website for £99, this one was £76 thus a saving of nearly 25%. I ordered the said item and it was acknowledged and delivered in a few days. Brilliantly packed (by Rita!) and I was delighted. Can't wait to sample it. He'd better open it whilst I'm there.......... Slainte. Andy Batten.
- on Mon, 23 Nov 2015 22:34:17 GMT
"No complaints"
I've had a few orders with The Whiskey Exchange now and the goods have always arrived in a timely manner and well packaged. What more could you ask for?
- on Mon, 23 Nov 2015 20:19:34 GMT
"The liquor strega"
Strega is difficult to find in any wine or spirit shop. They usually only have one and is usually quite old. I ordered 6 bottles from The Whiskey Exchange and it was very easy to find, the order was confirmed and then tracking was easy to use and they came early. They were well packed and look in good condition. I am very pleased and will be able to give my husband a wonderful Christmas present, 6 bottles of his favourite tipple.
- on Mon, 23 Nov 2015 20:01:23 GMT
"Online order"
Quick and easy and was delivered within 2 days. Also best online price
- on Mon, 23 Nov 2015 19:07:28 GMT
"Brilliant service."
Delivered as promised and packed really well.
- on Mon, 23 Nov 2015 18:47:18 GMT
"Irish Malt Order"
I found that ordering my Irish malt (Green Spot) easy, as The Whisky Exchange webpage is so very easy to understand and navigate, opting to pay by Paypal, which mad the process easier. The whisky arrived promptly and bang on time. I would certainly highly recommend The Whisky Exchange to every whisky lover out there!
- on Mon, 23 Nov 2015 18:11:37 GMT
Wonderful products ,wonderful service and good prices .
- on Mon, 23 Nov 2015 18:04:05 GMT
Can not fault them & quick delivery!
- on Mon, 23 Nov 2015 17:34:15 GMT
"Almost perfect service"
lovely service with lots of updates, the only issue was when ordering and when I got my text asking how I wanted my item to be left. I had put please ring bottom doorbell and leave with my neighbour. My neighbours were very upset when they waited for the parcel to find the slip which stated they had missed the parcel. I had stated they were quite elderly but there seemed to be no door bell used to contact them. The item in itself was easy to collect from the post office and in perfect condition.
- on Mon, 23 Nov 2015 17:08:52 GMT
"Purchase of Haig whisky"
We recently bought a bottle of Haig whisky (David Beckham) from The Whisky Exchange. This was bought as a present for a friend having a 'special' birthday. The Haig whisky is a favourite for our friend, it comes in a beautiful blue bottle and the Whisky exchange provide a personalised engraving service so that we were able to have our message engraved on the bottle. Moreover, we were also provided with a free glass which our friend was delighted with. The ordering and delivering was swift and the item was very well presented. An excellent purchase. I would recommend the product and service of this company.
- on Mon, 23 Nov 2015 17:07:16 GMT
I've used you a few times now and service is fantastic. Fast and reliable. Thank you
- on Mon, 23 Nov 2015 16:33:41 GMT
"Happy customer"
Excellent shopping experience
- on Mon, 23 Nov 2015 16:33:05 GMT
Prompt del,hassle free,Whoophee.
- on Mon, 23 Nov 2015 16:29:35 GMT
"Excellent shopping experience"
I ordered this whisky for my son's xmas present. It was easy to order, it was delivered very quickly, it was wrapped so as to arrive in one piece but sadly I have to wait to xmas to taste it!
- on Mon, 23 Nov 2015 16:11:57 GMT
"Great service"
Easy site navigation and secure purchase Very well packaged and delivery was as stated Will definitely buy again ... Many thanks
- on Mon, 23 Nov 2015 16:04:38 GMT
"Whiskey Exchange"
Well , I placed my first order with them after i could not find the products i was to purchase in any supermarket. So I did a search and The Whiskey Exchange had both my choices. Site was so easy to navigate and Pay. Order was received 4 days later ( I chose basic delivery ). It arrived perfect and well packaged. I can thoroughly recommend The Whiskey Exchange to anyone , that cannot find what they wish locally . 5 star service . Thank you
- on Mon, 23 Nov 2015 16:00:28 GMT
The best drinks
- on Mon, 23 Nov 2015 15:45:51 GMT
"Faultless Service Speedy Delivery and Extremely Safe Packaging"
I wanted an engraved bottle as a gift for a friend. The total order comprised 4 items plus a personalised gift card. Within 2.5 hours of placing the order it had been prepared and was ready for despatch. This was all confirmed with emails. The package arrived at ParcelForce the next day, again confirmed with email, and was delivered the next morning. 3cm Polystyrene chips were inserted into the cartons to protect the bottles and all was wrapped up in large bubble wrap and the space filled with more chips. This guaranteed that the bottles, cartons arrived in immaculate condition and there was no mess, just efficient packaging. I would recommend the Whisky Exchange to anyone.
- on Mon, 23 Nov 2015 15:04:24 GMT
"Easy and fast transaction."
Always a large amount of items to choose from, competitive price and always dispatched quickly and carefully packaged.
- on Mon, 23 Nov 2015 14:29:25 GMT
"Simple ordering system, reasonably fast delivery, recommended"
Website is easy to use, with taste notes, etc... Delivery was reasonably fast, considering our remote-ish location... no problems
- on Mon, 23 Nov 2015 14:15:01 GMT
"Fantastic service and a great price!"
I came across The Whiskey Exchange online a few days ago and have already used them twice! That's the Best Mens gifts for my wedding sorted! Highly recommended.
- on Mon, 23 Nov 2015 13:55:52 GMT
"First Order"
Excellent service Well packaged, prompt delivery, felt individual care and attention was used. Good competitive prices as well. Will use again.
- on Mon, 23 Nov 2015 13:41:49 GMT
Brilliant communication , fast delivery , item better than described . Really pleased 😊 Will definitely be using you again . Thank you Wendy
- on Mon, 23 Nov 2015 13:03:13 GMT
"Excellent service"
I managed to find a perfect 50th birthday present for a good friend, and it was very well packaged and arrived well within the time advised. I also paid for the additional gift card which was lovely.
- on Mon, 23 Nov 2015 12:40:10 GMT
"A bottle of rye"
I was delighted with the prompt and efficient service and the packaging was first class many thanks.
- on Mon, 23 Nov 2015 12:32:03 GMT
"Excellent service"
A no hassle experience - easy to navigate site, easy ordering and kept up to date with how the order is progressing and the package was very well done and secure arriving exactly as communicated. Top marks all round.
- on Mon, 23 Nov 2015 12:23:22 GMT
"Great place to buy spirits, just a shame about the P&P costs"
An excellent place to buy the spirits that you can't find in the local shops. Offering a huge range of whiskies etc, from the affordable to the rare and expensive. Something for every connoisseur. Just a shame about the expensive postage and packaging costs!
- on Mon, 23 Nov 2015 11:44:18 GMT
"Service could not be faulted"
First time I have ordered from The Whiskey Exchange & the whole experience was a pleasure. The prices were competitive, the delivery was prompt & the packing was substantial. There is nothing else to say.
- on Mon, 23 Nov 2015 10:50:05 GMT
"First class service"
From start to finish .... exceptional!
- on Mon, 23 Nov 2015 10:44:42 GMT
First class service. Speedy delivery, and love the option for a message card. Will be using The Whisky Exchange again.
- on Mon, 23 Nov 2015 10:10:05 GMT
"Great service!"
I bought several presents for Christmas through The Whiskey Exchange. It had a great selection of the usual drinks and the more unusual and rare. My order came quickly and packaged to ensure no broken bottles. I have already recommended several of my friends to use this site for any presents or gifts of more unusual drink that you don't really see!
- on Mon, 23 Nov 2015 10:05:06 GMT
"Mouse to door whisky"
TWE deliver the great whisky fabulously packed and wrapped. I have total confidence in their service and quality, thanks. Slainte
- on Sun, 22 Nov 2015 23:19:02 GMT
"Excellent service."
I was very impressed with the ease, speed and efficiency of every aspect when shopping from The Whisky Exchange. This included the finding of product which I wished to purchase to the actual delivery of my the goods. Thank you
- on Sun, 22 Nov 2015 21:57:34 GMT
"Excellent Service"
Excellent price and easily competitive against other online retailers. Order was received on time and confirmation and full tracking with the option to set delivery date through courier. Will be using again.
- on Sun, 22 Nov 2015 21:32:45 GMT
"Easy to use website, fast & efficient service."
Really good service, product arrived well packaged and in only a couple of days of putting in the order. Would definitely use the site again.
- on Sun, 22 Nov 2015 21:14:30 GMT
"Lovely Christmas present"
Have bought this as a Christmas present for my dad. Delivery and packaging excellent.
- on Sun, 22 Nov 2015 21:09:24 GMT
"Good transaction"
The product was as described and arrived as arranged. Thanks
- on Sun, 22 Nov 2015 20:13:55 GMT
"Maciera Brandy"
Good price and prompt delivery , thanks
- on Sun, 22 Nov 2015 18:51:05 GMT
"excellent service"
Excellent service . Order arrived quickly and was well wrapped up. Will order again from again .
- on Sun, 22 Nov 2015 18:45:16 GMT
"Great service, prompt delivery"
Postage charge is steep whatever you spend
- on Sun, 22 Nov 2015 18:31:01 GMT
The company very good to deal with, delivery company not so good!
- on Sun, 22 Nov 2015 18:12:17 GMT
"Online purchasing."
Excellent service: the product, whilst quality, was inexpensive, the postage was minimal, and the delivery expeditious. The relationship continueth.
- on Sun, 22 Nov 2015 17:34:08 GMT
"Great service and great product"
The product was delivered on time, perfectly packaged and was (apparently) a lovely drop
- on Sun, 22 Nov 2015 16:03:41 GMT
"Thirsty work"
Great easy ordering, prompt service, well packaged, delivered in reasonable time period. What more could you ask. Will certainly use Whisky Exchange again and recommend to friends.
- on Sun, 22 Nov 2015 15:24:19 GMT