Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.5 /10 from 17685 reviews

"Slight mishap"
I have ordered from The Whisky Exchange on a few occasions and have had no cause to complain before. However my last order "Edradour" 10 year old arrived and once unpacked it was obvious by the aroma there had been some seepage in transit. The cause was that the top had broken off the cork which had itself worked loose, causing seepage if the package was on its side. I can only say that the bottle was not inspected prior to packing and despatch. As the item was for a gift, I did not have the time to return the goods, and had to make my apologies to the recipient accordingly. However this will not put me off purchasing my Edradour through The Whisky Exchange.
- on Wed, 01 Jul 2015 15:04:26 GMT
"Supremely easy"
Select, Click, order to arrival. Utterly seamless. Excellent selection too!
- on Wed, 01 Jul 2015 14:44:03 GMT
"Excellent"
Best shopping experience ever! Ordered, engraved and delivered within 24 hours. Really pleased with engraving, exactly as ordered. Well packaged. Would recommend 100%.
- on Wed, 01 Jul 2015 14:13:29 GMT
"Brilliant!"
Excellent selection and delivery was expedient, well wrapped and exceeded expectations. Thank you
- on Wed, 01 Jul 2015 13:56:30 GMT
"Awesome"
Fast delivery, fantastically packaged and I will be ordering again, big thumbs up :-)
- on Wed, 01 Jul 2015 13:16:57 GMT
"Engraved Remy Martin Coeur de Cognac"
Delighted with this product which was paired with an engraved brandy warmer set to make up a 40th birthday present. Product, service and delivery all first-class. Thank you.
- on Wed, 01 Jul 2015 12:05:28 GMT
"very good company to deal with"
ordered 6 bottles of spirit they were delivered within a couple of days from me placing order. no problems at all
- on Wed, 01 Jul 2015 10:17:44 GMT
"Red Breast Whiskey"
Very easy site to use. Excellent packaging and best of all extremely fast delivery. If want a fast reliable site with a large range of items use this site. I can not recommend it highly enough it really is excellent
- on Wed, 01 Jul 2015 09:57:33 GMT
"Very helpful"
Very helpful when courier left confusing message. Bottles and free gifts arrived quickly in perfect condition.
- on Wed, 01 Jul 2015 08:36:37 GMT
"great company"
Product delivered before time in well packaged container
- on Wed, 01 Jul 2015 08:08:11 GMT
"Great customer service"
Easy to use website, good communications and quick, safe delivery. What's not to like
- on Wed, 01 Jul 2015 07:26:58 GMT
"Edradour Cask Finish"
Awesome speedy service.
- on Tue, 30 Jun 2015 21:07:38 GMT
"Very good service"
I was impressed with the speed of delivery and the care taken to package my Chocolate wine. I will definitely be using you again.
- on Tue, 30 Jun 2015 19:12:31 GMT
"Quick, efficient service"
A large selection of goods and those more hard to come by. Prices as expected especially for the more exotic items for special presents like 50th birthdays so not overpriced like some sites. Very quick service and delivery even when advised 2-3 days to dispatch for an engraved bottle of champagne it was actually dispatched the next day. Love parcel force as the courier so that you can track and ensure you are home as they give a 1 hour window for delivery. And easy to reschedule in case it comes woo quick! Will defiantly order again as loved the service and selection. Although more gift ideas would be perfect
- on Tue, 30 Jun 2015 19:04:27 GMT
"Whisky purchase"
Quick Delivery, helpful dispatch notice, and a great bottle
- on Tue, 30 Jun 2015 18:51:35 GMT
"Ace service"
Very quick delivery, very well packaged and was very pleased with price of the whiskey I bought. Can't fault them at all and will certainly use again and recommend to my friends.
- on Tue, 30 Jun 2015 16:00:29 GMT
"Reliability, quality and choice"
This is the 4th time I've used them and they are now my go to shop for drinks for special occasions or for gifts. Much of my Christmas list is safely handled by them and I know I can trust them to have something special, be efficient, package and deliver everything perfectly and not bother me with high levels of spam. Ideal really.
- on Tue, 30 Jun 2015 15:20:01 GMT
"EXCELLENT FAST SERVICE"
I went looking for a particular vodka then discovered the bottle could be engraved - bargain! Fast, excellent service.
- on Tue, 30 Jun 2015 12:07:26 GMT
"Bourbon rocks \m/"
Very prompt delivery times. Very happy with them
- on Tue, 30 Jun 2015 11:51:40 GMT
"Good product and quick delivery"
Well packaged product, quick to arrive, and was delicious. Would buy here again and recommend this shop.
- on Tue, 30 Jun 2015 10:25:53 GMT
"Very fast delivery"
Great service, very fast delivery especially when I ordered an engraved bottle. Will use again
- on Tue, 30 Jun 2015 10:14:47 GMT
"On-line purchase of whisky"
The on-line purchase was easy to use and there was a great offer on the JW Blue Label ! Delivery was fast !
- on Mon, 29 Jun 2015 21:38:03 GMT
"Great prices, delivery and quality"
Great place to get stuff - it's not often you'll find it cheaper elsewhere. Delivery is always reliable. Plus the shop itself is wonderful to have a wee look around.
- on Mon, 29 Jun 2015 20:13:02 GMT
"Rum delivery"
Excellent service, delivery, packaging and product, couldn't have asked for better !! A+ Thanks
- on Mon, 29 Jun 2015 18:03:02 GMT
"I'd certainly use again"
First class service with no problems at all; very pleased with my purchase
- on Mon, 29 Jun 2015 17:59:24 GMT
"Great service at an economical cost"
I ordered miniatures of malt whisky for friends attending our wedding The cost was the most economical I could locate on the net, they were delivered within the time frame specified when I ordered, and all arrived safely in a well packed package delivered by parcelforce
- on Mon, 29 Jun 2015 17:29:37 GMT
"Great Service from the Whisky Exchange"
Was highly delighted when I found The Whisky Exchange had the gin I wanted after been let down by another supplier. Once ordered it arrived the very next day and the tracking was excellent. I will certainly use them again.
- on Mon, 29 Jun 2015 16:15:37 GMT
"Fine found"
We have been searching for Paddy's whiskey and on ordering from the WHISKEY Exchange we quickly received it within a relatively short period of time excellent service Thanks
- on Mon, 29 Jun 2015 15:39:00 GMT
"Great"
Swift delivery. Goods as advertised.
- on Mon, 29 Jun 2015 15:01:59 GMT
"Always deliver."
Excellent range and always delivered very promptly. i look forward to the day they stock Goute Blanche, Calvados's answer to moonshine!
- on Mon, 29 Jun 2015 15:01:24 GMT
"One of the best simple, sites to use."
I have nothing but compliments about the whisky Exchange. There prices are very fair, they keep you informed throughout the order, and delivery is fantastic with even a time limit on your order. I am happy to order from them.
- on Mon, 29 Jun 2015 14:34:51 GMT
"Great service"
I have always receive good service in all my dealings with The Whisky Exchange.
- on Mon, 29 Jun 2015 13:09:56 GMT
"Excellent"
I placed an order for a bottle of whisky as a "last minute" gift. I hopeful that the delivery would be received on time and it was! Perfectly packaged to ensure there was no chance of any damage.... now I just have to make sure I get it home in the same condition! Thanks so much for the excellent service. I'm sure that I will be back.
- on Mon, 29 Jun 2015 12:51:00 GMT
"Wiskey Purchase"
Excellent packaging and quick delivery, Will definitely be using again
- on Mon, 29 Jun 2015 11:58:32 GMT
"Great service"
The items came very quickly without any complications and were packed very well! would buy from here again.
- on Mon, 29 Jun 2015 10:25:58 GMT
"First Class"
First class service ty
- on Mon, 29 Jun 2015 09:47:01 GMT
"awesome"
Perfect item superb service and quick delivery
- on Mon, 29 Jun 2015 09:15:11 GMT
"Easy purchase"
All went smoothly. Bottle was very well packaged for protection.
- on Mon, 29 Jun 2015 09:03:36 GMT
"Great service"
Brought a bottle of Gentleman Jack and had in engraved for a friends 30th Birthday. Bottle looked great and had it delivered within a couple of days of ordering. Very impressed
- on Mon, 29 Jun 2015 08:51:48 GMT
"Lots of choice, fast delivery"
Lots of choice, fast delivery
- on Mon, 29 Jun 2015 08:19:16 GMT
"Quick delivery, well packaged"
Was a bit worried as to whether 2 glass bottles could arrive without a problem (and they were needed quickly for a birthday ) but all went well and arrived safely within 48 hours so very happy with my purchases .
- on Mon, 29 Jun 2015 06:25:43 GMT
"Fantastic Service"
I was buying a last minute gift for my best man and was running a little behind. Excellent service from TheWhisky Exchange meant my gift was delivered promptly and quickly! Very pleased.
- on Sun, 28 Jun 2015 22:46:12 GMT
"Speedy service"
Great product delivered in no time....fab!
- on Sun, 28 Jun 2015 21:08:30 GMT
"first time buyer"
got this site from a workmate , who had ordered a bottle of grey goose for his wife, and had it engraved for her birthday, so i took the opportunity to visit the web site as i had a friend who`s birthday was coming up soon, as he liked whisky , got him a nice single malt with his name and birthday greetings engraved on the bottle, prompt delivery of the whisky , and extremely well packed against breakage, excellent service from this company, will definately use them in future
- on Sun, 28 Jun 2015 19:16:12 GMT
"High quality and great variety"
I was very pleased with the wide variety of whiskys available, the descriptions were all very helpful so I was able to select the perfect gift. The delivery was very prompt and packaging was in perfect condition on arrival. Would highly recommend and would use again.
- on Sun, 28 Jun 2015 18:57:49 GMT
"Balcones Baby Blue"
I wanted a Balcones Baby Blue corn whisky for my sons 40th Birthday and found it hard to come by. I looked on the Whisky Exchange site and found it quickly and easily. The price was very good even with postage and packing. It arrived within a few days. I cannot fault the service. Brilliant!
- on Sun, 28 Jun 2015 18:40:46 GMT
"Whiskey exchange"
Sent a special batch of aberlour single malt to a good friend in Ayrshire . Ordered on the monday and it arrived on the day specified (wednesday) . Great service once again . Wouldn't use anyone else .
- on Sun, 28 Jun 2015 17:33:47 GMT
"Great online experience"
I ordered a vintage champagne with engraving. The website is interactive and easy to use, the product arrived on time. Beautifully engraved, exactly as I expected. Super service.
- on Sun, 28 Jun 2015 17:29:06 GMT