Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 21594 reviews

"Excellent Service"
Excellent service Unbelievably quick delivery & top quality engraving on the bottle !! Very Very Happy Cheers
- on Tue, 03 May 2016 20:59:34 GMT
"Amazing"
Great delivery arrived fast and was wrapped up, great communication with me and told me where my order was at all times could'nt fault
- on Tue, 03 May 2016 19:01:43 GMT
"Super fast delivery"
Excellent choice of products
- on Tue, 03 May 2016 18:34:36 GMT
"Great service"
Great service easy to use web site very rapid response to my order and quick delivery
- on Tue, 03 May 2016 18:10:09 GMT
"Fast"
Engraved beautifully. Fast, efficient service, nicely packaged product.
- on Tue, 03 May 2016 16:42:53 GMT
"A source of the hard to get good stuff"
Often has unique malts at reasonable prices, which one can't find on the high street or in a supermarket
- on Tue, 03 May 2016 16:41:01 GMT
"Whisky"
Good choice fast delivery well packaged
- on Tue, 03 May 2016 15:20:11 GMT
"Rum Order"
Fantastic customer experience. Well communicated throughout and superb packing. Would recommend without hesitation.
- on Tue, 03 May 2016 15:00:10 GMT
"Professional, helpful, great prices, superb tracked delivery"
The title says it all really. My "usual" supplier had no stock of one malt I wanted, so I went looking elsewhere. TWE knocked the spots off for price and I enjoyed the buying experience online. Not as much though as I enjoyed drinking what was delivered a couple of days later, accompanied by text updates on shipping progress right down to the projected hour of arrival.
- on Tue, 03 May 2016 13:03:19 GMT
"Excellent service"
Very quick service. Very well packaged. Brilliant
- on Tue, 03 May 2016 12:57:39 GMT
"Customer Friendly"
Website easy to use. Staff extremely helpful, courteous and efficient.
- on Tue, 03 May 2016 10:59:27 GMT
"Brilliant and Speedy service!"
Great products, and I can't have asked for more with the speed of service, response and the quality of the service.
- on Tue, 03 May 2016 10:43:57 GMT
"Bruadar Order"
Simple and straightforward ordering and delivery process. Will definitely be using the site again
- on Tue, 03 May 2016 09:48:24 GMT
"Excellent service !"
Ordered a bottle of rum I was unable to buy in shops. It was cheaper than other sites and arrived 2 days later. Will definitely recommend .
- on Tue, 03 May 2016 09:47:54 GMT
"Dog spirit"
Easy ordering and prompt delivery
- on Mon, 02 May 2016 21:09:00 GMT
"Paan Liquor"
Product as described and delivery on time.
- on Mon, 02 May 2016 20:23:25 GMT
"Faultless service"
Good price, advice and delivery this is how buisness should be conducted. Was a Pleasure, Thanks.
- on Mon, 02 May 2016 19:45:00 GMT
"Very helpful"
No issues with ordering and fast delivery :) had issues ordering online and this was all sorted out over the phone without any hesitation
- on Mon, 02 May 2016 18:39:14 GMT
"Excellent service"
Order despatched and received exactly as requested.
- on Mon, 02 May 2016 18:13:10 GMT
"Good price and fast delivery"
Best price I could find for black bush and one of few who delivered to the Isle of Man. Overall great experience
- on Mon, 02 May 2016 17:34:10 GMT
"Fantastic company."
Fantastic company. The champagne was very well packaged and with us within a couple of days. Highly recommend!
- on Mon, 02 May 2016 16:19:38 GMT
"What it said on the description"
Well packaged. Drinks as described, would recommend this site for the discerning buyer
- on Mon, 02 May 2016 14:04:50 GMT
"Excellent"
Great prices, quick delivery. Very pleased with my order
- on Mon, 02 May 2016 13:35:14 GMT
"Impressed"
No problems whatsoever with your excellent service.
- on Mon, 02 May 2016 12:20:06 GMT
"Excellent Service"
The stand out feature of this company is their web site, extremely user friendly and most definitely a joy to use. This important facility makes the shopping on line experience so much more enjoyable. Price for my particular purchase slightly cheaper than Amazon with a quick delivery time, so far very pleased with the service offered.
- on Mon, 02 May 2016 09:56:26 GMT
"Found what i wanted, delivered quickly."
Found what i wanted, delivered quickly.
- on Mon, 02 May 2016 08:25:56 GMT
"Great price great service"
Best price I could find and quick dispatch and communications and quick delivery - all the reasons to shop online.
- on Sun, 01 May 2016 19:27:37 GMT
"Excellent service"
Excellent service,promo delivery excellent packaging
- on Sun, 01 May 2016 18:45:26 GMT
"Bourbon"
Excellent will use again
- on Sun, 01 May 2016 17:52:33 GMT
"Excellent service"
Delivery fast and efficient. Product as described.
- on Sun, 01 May 2016 17:15:01 GMT
"First time I have used TWE"
I ordered online (after reading their reviews and customer ratings), paid online, they delivered what I had ordered on time. What more can I ask for - except a 50% off voucher off of my next purchase.
- on Sun, 01 May 2016 08:15:54 GMT
"REMY MARTIN COEUR DE COGNAC"
Wonderful soft drink!
- on Fri, 29 Apr 2016 19:05:55 GMT
"Perfect service!"
Cannot fault the entire experience
- on Fri, 29 Apr 2016 11:03:07 GMT
"Not as good as it looked on this occasion"
This experience would have been 2 stars if I hadnt had ordered here before and experienced no issues, this time however.... Ordered expensive whiskey for my better half as a gift. Ordered in plenty time for the day. Was notified that item didnt come with the box as advertised on the picture (this was not on the item write up either). I asked if item would be reduced further as it was a gift and it needed a box (so I would have to go and buy one), I was offered 2.50 for my troubles. May I add that that the box was 6.00 never mind the fuel and parking costs. Took 3 days to sort out. If my partner hadnt of wanted this one specifically and I have longer than the 6 days (or 3 by the time it was sorted) I wouldve gone elsewhere. Customer services were poor and in all honesty it was a case of put up and shut up or cancel order - this was the response when I asked when the stock would be in with the boxes "Since we have plenty of stock, we do not know when we will be ordering for more stock.Please confirm if you want to select any alternate bottle or proceed or want to cancel the order.Apologies for the inconvenience"... how very heartfelt.... It is safe to say I will be avoiding this site in future!
- on Fri, 29 Apr 2016 08:08:35 GMT
"First Class-Let's Raise a Glass"
This is the first time I have placed an order with The Whisky Exchange. I received a first class service. I am not sure why it has has taken me SO long to discover this wonderful company. I was able to source one of my favourite malts (at a very reasonable price) and was astonished at the wonderful range of gins on offer as well. I now know where to source high quality products!
- on Thu, 28 Apr 2016 22:46:42 GMT
"amazing"
a fantastic company to deal with, very professional service. item arrived ahead of scheduled time beautifully packaged. Highly recommend.
- on Thu, 28 Apr 2016 22:17:12 GMT
"Mount Gay miniatures"
Bought these to be my male wedding favours and they arrived on time - they are perfect, thank you for a pleasant online shopping experience fast & efficient.
- on Thu, 28 Apr 2016 13:43:47 GMT
"Excellent service"
I was very impressed with the efficient and prompt delivery service I received.
- on Wed, 27 Apr 2016 18:50:36 GMT
"excellent service waiting to see what it tastes like"
cannot fault service in terms of ease of browsing site, ease of ordering and delivery - including tracking service of goods. now waiting to taste product for birthday.
- on Wed, 27 Apr 2016 18:02:29 GMT
"The best Irish by far."
Having tried the usual Powers on many occasions in Ireland, I decided to treat myself for my 50th birthday. All I will say is. When you have been working all day outside in the cold and rain and you come home to a warm home, dinner ready, shower, slippers and sofa. It is this but in a bottle.
- on Wed, 27 Apr 2016 17:06:16 GMT
"Firat Order"
Placed my first order and found tustomer service very helpful and friendly .... Couldn't believe how fast my order came as was expecting at least a couple of days .... Arrived the next day ... Superb ... Will definitely order again ...
- on Wed, 27 Apr 2016 16:58:44 GMT
"Whisky Exchange Experience"
Hassle free, items delivered as promised in perfect condition, very good.
- on Wed, 27 Apr 2016 16:39:39 GMT
"Great Service"
Ordered some Paddy Whisky very prompt and effiecient certainly use again
- on Wed, 27 Apr 2016 16:22:32 GMT
"Hendricks Gin & Teacup Set"
I ordered the Hendricks Gin & Teapot set as a gift. It came really quickly and was very well wrapped. Unfortunately, when I unwrapped the china cup it had a manufacturing fault around the rim. I emailed The Whisky Exchange and got a very quick reply saying they would send a replacement the following day. This has now come and needless to say I am very impressed by this company's customer service, both for the product delivery and the quick resolution to a problem. Would definately recommend and would shop again myself.
- on Wed, 27 Apr 2016 15:42:31 GMT
"Can't be faulted"
Super fast delivery, great whisky and great gidt
- on Wed, 27 Apr 2016 15:20:01 GMT
"Brilliant"
package arrived on time.. nicely done ..
- on Wed, 27 Apr 2016 12:50:18 GMT
"Excellent service !!!"
Quallity product. Fast sipping.
- on Wed, 27 Apr 2016 12:49:56 GMT
"Cotswolds Gin"
Excellent price as always delivery efficient and quick !
- on Wed, 27 Apr 2016 12:28:09 GMT
"A+++++++"
FAST DELIVERY & GREAT VALUE!
- on Wed, 27 Apr 2016 10:39:42 GMT
"RUM RUM RUM"
Ordered late in the evenings, delivered within 3-4 days, well packaged, no damage, speciality rums not available else where, cant really fault The Whisky Exchange. Of course a discount for repeat buyers would be nice, but if you don't ask ?
- on Tue, 26 Apr 2016 22:17:23 GMT