Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 16268 reviews

"Service as expected!"
Order processed and delivered as promised. Always a superb experience.
- on Sun, 01 Mar 2015 18:45:14 GMT
"brilliant"
Great selection, great website, great service
- on Sun, 01 Mar 2015 18:13:18 GMT
"Swift and efficient service"
Good to see products available Browse prices and distinctive features before buying
- on Sun, 01 Mar 2015 17:35:17 GMT
"faultless service as usual"
Again came through with flying colours item arrived on time perfect condition good price easy reliable shopping experience, used at least 6 times before always spot on, very very happy with every aspect.
- on Sun, 01 Mar 2015 16:49:00 GMT
"Good Service"
I am very happy with the service I have recieed
- on Sun, 01 Mar 2015 16:08:32 GMT
"A free drink ???"
I like the whisky exchange . I like the website and service . However I would not like to go out to the pub with the owners as they would hardly buy a round of drinks . I have spent about £1600 from November and never even had so much of a free bottle or half bottle sent as a thank you for good custom . Even some free vouchers to spend would be nice .
- on Sun, 01 Mar 2015 15:41:59 GMT
"Wish l had found it years ago!!"
Everything happened as stated,well pleased.
- on Sun, 01 Mar 2015 14:16:29 GMT
"Excellent customer service"
I accidentally ordered an additional bottle. I emailed the customer services and they immediately corrected my order and provided a refund, no hassle and very efficient. Also good value and delivery. 10/10
- on Sun, 01 Mar 2015 13:57:11 GMT
"Expert, prompt and courteous."
Order was fulfilled quickly and withiut any problems. Packaging was thorough.
- on Sun, 01 Mar 2015 12:46:46 GMT
"Great Service!"
TWE emailed me when they had the (much anticipated) Highland Park Odin in stock. I ordered it immediately, and it was delivered to my home 3 days later. I have used TWE a few times in the past, and on every occasion their service has been faultless. I wouldn't hesitate in recommending their site for its easy navigation, opportunity to be informed when a whisky you want is in stock, and prompt and reliable delivery. The price too is very reasonable and I always feel I get a good deal when I use their services. Please, keep up the good work!
- on Sun, 01 Mar 2015 07:58:44 GMT
"Exceptionally pleased!"
I couldn't be happier with the service. I ordered an engraved bottle that was despatched way within the estimated timescales. Fantastic packaging (with a couple of other bottles). Have to say I'm over the moon with the engraved bottle its exceeded all expectations! Thank you.
- on Sat, 28 Feb 2015 19:13:53 GMT
"Excellent service!"
With limited time to shop and send off gifts for an occasion, a Google search led me to The Whiskey exchange. Reading the reviews I decided to give it a go, boy am I glad I did. In two weeks I ordered three times and on each occasion I received each delivery on time. When I had questions (about engraving and delivery), the staff were ever so helpful and honest especially when it came to things they could not do, they never tried to make me spend to make a sale. I don't drink and have no clue when it comes to alcohol, but the helpful information about each liquor made it easy for me to choose. Thank you guys! NU
- on Fri, 27 Feb 2015 13:24:47 GMT
"Quick expensive delivery"
Arived quickly and conveniently however £4.50 for packaging is a bit excessive.
- on Thu, 26 Feb 2015 19:26:11 GMT
"troublefree"
There's not a lot to say. I ordered and everything I ordered came as promised
- on Thu, 26 Feb 2015 18:32:33 GMT
"Great service"
Great service, quick delivery and the engraving on the bottle looked beautiful.
- on Thu, 26 Feb 2015 18:23:16 GMT
"Highland Park 12 year old Gift Pack"
Excellent value, wrapped extremely carefully, a great gift. Superb service as usual.
- on Thu, 26 Feb 2015 18:09:25 GMT
"good service by the seller"
Product as described & at reasonable price. My only quibble was that a courier was chosen who left the item at a post office several miles away for personal collection, after finding nobody at home & there being apparently no-one at home in the cul-de-sac! There seemed to be no facility for a repeat attempt, so It was less a case of delivery, more like do-it-yourself. Still, I am enjoying the Chartreuse...
- on Thu, 26 Feb 2015 16:23:05 GMT
"Excellent"
Great service! Kept me informed of my order process via email from the moment I ordered until it was delivered. Plus delivery was very quick!
- on Thu, 26 Feb 2015 15:28:06 GMT
"Good, efficient, fast service."
Simple order placed on-line. delivered quickly. One element of order damaged, replaced immediately.
- on Thu, 26 Feb 2015 15:25:45 GMT
"Excellent"
Excellent speedy service. Well packaged. Definitely be using again! Highly recommended
- on Thu, 26 Feb 2015 14:57:06 GMT
"mataxa7 stars"
Order arrived promptly and in perfect condition.Very pleased
- on Thu, 26 Feb 2015 11:18:32 GMT
"Good service but quality of delivery poor"
Ordered 2 bottles of gin. Both had leaked during transit. Still usable but not ideal
- on Thu, 26 Feb 2015 10:48:42 GMT
"Fantastic!"
Quick delivery. Well packaged. Very informative site and user friendly and very good and keeping you informed via email on progress of delivery with tracking numbers etc. Keep up the good work!
- on Thu, 26 Feb 2015 10:42:58 GMT
"40th Birthday Pressie"
Service is unbeleivable ordered a engrave bottle of Whiskey on the Monday and was delivered to the birthday boy on the wednesday. excellent service will definatly be using again.
- on Thu, 26 Feb 2015 08:21:24 GMT
"Excellent ! Highly recommend!"
I ordered a bottle of champagne which I also asked to be engraved with a personal message. Delivery was super fast and the engraving looks amazing! 5* - I highly recommend this company!
- on Wed, 25 Feb 2015 23:43:16 GMT
"Very Happy"
Arrived on time and was just as expected, was a present and the receiver was over the moon. Many thanks
- on Wed, 25 Feb 2015 21:08:28 GMT
"Excellent service. Nicely laid out webpage"
Excellent service - nicely laid out website. Could possibly improve in advise on delivery slots
- on Wed, 25 Feb 2015 19:02:31 GMT
"bourbon"
great bourbons and service
- on Wed, 25 Feb 2015 18:02:30 GMT
"perfect"
no hassle easy reliable service,excellent
- on Wed, 25 Feb 2015 17:16:07 GMT
"Great product and fast delivery."
I ordered the 70cl bottle as a present for my partner who raved about the whiskey after trying in a bar. It's a smart, trendy bottle and packaged well. I added engraving and this was carried out accurately and neatly. The free glass was also a smart bonus.
- on Wed, 25 Feb 2015 16:51:27 GMT
"fantastic gift"
I bought a bottle of haig club as a gift, not a whisky drinker myself and do think it's a bit overpriced buy that's Beckham for you! However despite the price of the whisky, the engraving and tumbler makes it a very worthwhile and beautiful gift at just an extra £10. Choices of fonts for engraving are brilliant, never seen that on another site. Free tumbler is also very good qualit. Packaged really well and discreet packaging! It was with me within a few days of purchase. Also the courier service was fantastic, sending me an sms of estimated delivery and opportunity to change or to leave at the post office etc. Will be using this site again and would recommend 100, good job guys, well done!
- on Wed, 25 Feb 2015 16:07:41 GMT
"Excellent Customer service"
Could not ask for better service and staff could not have been more helpful. My purchase was for out of stock whisky that they sourced for me at no extra charge, and was delivered the next day. You can't beat that. 5 stars all the way
- on Wed, 25 Feb 2015 16:06:15 GMT
"Excellent service"
fast and efficient service
- on Wed, 25 Feb 2015 14:31:14 GMT
"Perfect"
Once again, goods dispatched and delivered promptly and perfectly packed.
- on Wed, 25 Feb 2015 10:59:29 GMT
"Excellent service"
Excellent service, quick and easily trackable delivery. Will definitely be ordering again!
- on Wed, 25 Feb 2015 10:10:37 GMT
"Excellent speedy service"
Simple to order fast delivery and that included engraving, could have had a wider selection of gins for engraving though, so docked a point for that.
- on Wed, 25 Feb 2015 08:09:03 GMT
"Excellent product and delivery"
This is a company that combines excellence of product ( Artist's Blend in this case ) with excellent support service: easy to speak to and very helpful on delivery
- on Tue, 24 Feb 2015 16:13:13 GMT
"Easy to deal with"
Selection and ordering was straight forward. My only gripe was having to stay in all day to receive the delivery(between 8.00am and 5.30pm) which arrived at 4.00pm. Surely this could be reduced to a 2-hour or 3-hour slot?
- on Tue, 24 Feb 2015 14:38:22 GMT
"A very good service and bottles very well packed"
This is my first ordeer with Whiskey Exchange and I am most impressed with the overall service. I have only praise as I got what I wanted, as soon as I wanted, and as safely as I could expect. Well done.
- on Tue, 24 Feb 2015 14:10:03 GMT
"Excellent selection, prices and service."
The Whisky Exchange has one of the widest selections of any specialist drinks retailer, and the prices are market leading in the vast majority of cases. Delivery times are excellent (I have always received my orders well before the quoted estimates), and a great deal of care is taken with the packaging and protection of the bottles. Strongly recommended
- on Tue, 24 Feb 2015 13:22:37 GMT
"Great for Gifts & Service to match"
I bought the Jameson Gold as you can pay extra for engraving, which is a brilliant idea for gifts. You get a choice of fonts and the engraving came in gold lettering and looked absolutely fab. My father loved it for his 70th!!
- on Tue, 24 Feb 2015 13:21:14 GMT
"Atholl Brose"
My delivery of Atholl Brose arrived promptly and was securely packaged. The ordering and paying process was easy and overall I've been impressed by the service and goods I've received. Thanks.
- on Tue, 24 Feb 2015 13:21:14 GMT
"Great"
Came in good time really impressed with the box/presentation & having it personalised is a great tough :)
- on Tue, 24 Feb 2015 11:57:29 GMT
"extreamly satisfied"
first time for me but will use this service every time from now on, easy friendly and prompt delivery with well packaged produce *****
- on Tue, 24 Feb 2015 10:40:31 GMT
"Timely delivery, well-packaged but with slightly dented box."
My order was delivered 2 days after I ordered it. The display box housing the whisky bottle was well packaged in heavy-duty bubble wrap, and there polystyrene nuggets in the actual box to prevent the bottle moving around. Nevertheless, the display box itself was a bit dented and battered, I think as a result of pressure from the tightly-wrapped bubble wrap. The bottle is fine, but this was a gift, so it would have been nice if the box looked a bit less shabby - most expensive whisky boxes are designed to be kept for display.
- on Tue, 24 Feb 2015 10:34:13 GMT
"great service"
they had what i wanted, at a good price, i selected it and within 48 hours it was in my hands, packed very well too. i will recommend to friends.
- on Tue, 24 Feb 2015 08:20:39 GMT
"Very good company"
Ordering of goods was quick and simple and well communicated. The effort and thoughtfulness put into wrapping my whisky order bottles was excellent and very reassuring.
- on Tue, 24 Feb 2015 08:00:38 GMT
"Fantastic Service"
Highly recommended, a very thorough service, item was delivered sooner than expected, very well packaged and a text message was received prior to delivery advising when the delivery was expected to take place.
- on Mon, 23 Feb 2015 22:02:40 GMT
"First rate service"
I used The Whisky Exchange to buy Odin the last part of The Highland Park set of Norse themed whiskies. Due to a high demand I was unable to buy it online direct from The Highland Park but was advised to try The Whisky Exchange. They had it in stock so I ordered it right away. The service was easy to use and my bottle was home within three days. I will certainly give them another look when I am in the market to buy any more bottles.
- on Mon, 23 Feb 2015 19:48:06 GMT