Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 21021 reviews

"Excellent 👌🏼"
Packaging was excellent and super fast delivery, I had mine engraved and it looks awesome 👍🏼
- on Mon, 08 Feb 2016 22:34:04 GMT
"First class"
Delivered on time and very well packed
- on Mon, 08 Feb 2016 22:22:56 GMT
"Efficient"
Quick,easy and efficient service from start to finish!
- on Mon, 08 Feb 2016 19:54:48 GMT
"Excellent experience"
Thoroughly impressed. My first order, no problems and prompt delivery.
- on Mon, 08 Feb 2016 19:24:43 GMT
"Great Service"
I ordered a bottle of Havanna Club Selecion de Maestros, and it arrived within 3 days, all the while being tracked on the Parcel Force website. Excellent, no other words for it.
- on Mon, 08 Feb 2016 17:23:02 GMT
"Good product-good delivery"
Good product-good delivery
- on Mon, 08 Feb 2016 16:38:41 GMT
"Excellent Service"
purchase and delivery went very well
- on Mon, 08 Feb 2016 16:10:54 GMT
"Great service"
Great service, fast delivery
- on Mon, 08 Feb 2016 15:34:04 GMT
"excellent service"
First time I have used this company. Excellent efficient service, no hassle ordering with up to date order progress on my order. Delivered securely and we'll within the advised timescale. Absolutely recommend this company and will certainly use again without a doubt.
- on Mon, 08 Feb 2016 15:04:57 GMT
"Excellent, as always"
I have ordered from the Whisky Exchange on a number of occasions. the items always arrive promptly and very well wrapped. Website is clear and it is easy to compare options.
- on Mon, 08 Feb 2016 15:02:28 GMT
"Excellent service"
Excellent service and swift delivery. Very happy with my purchase and i will be buying from them again
- on Mon, 08 Feb 2016 14:52:27 GMT
"Zacapa rum"
Delivery took place exactly as promised. Tracking OK, but would have been nice if morning or afternoon delivery was to take place.
- on Mon, 08 Feb 2016 14:50:44 GMT
"Great service!!"
I ordered a little bottle of something for a special birthday present with engraving, it arrived within a couple of days!! Very impressed
- on Mon, 08 Feb 2016 14:34:14 GMT
"Prompt efficient service"
A whiskey liqueur I cannot buy locally delivered quickly at a very fair price. Excellent service and I was kept informed at all times about the progress of my order. Well done and thank you.
- on Mon, 08 Feb 2016 14:26:09 GMT
"Excellent"
Excellent company, more than securely packaged fast delivery would no doubt use again Thank You
- on Mon, 08 Feb 2016 14:19:25 GMT
"Fantastic choice and great service"
Whisky Exchange have an enormous choice of spirits, not just Whisky. I was able to easily find what I wanted. The parcel was despatched immediately and arrived safe and sound as expected.
- on Mon, 08 Feb 2016 13:16:55 GMT
"Excellent."
Quick dispatch, prices fairly competitive, wide product range and some real gems.
- on Mon, 08 Feb 2016 11:42:29 GMT
"Excellent service"
Excellent service from The Whisky Exchange just a shame Parcelforce sent it to the wrong depot initially. Was able to track parcel and it arrived a day later than expected.
- on Mon, 08 Feb 2016 11:03:12 GMT
"Irish Mist."
5 star service will use again and recommend to others. D A Buist.
- on Mon, 08 Feb 2016 11:02:26 GMT
"First use of The Whisky Exchange"
Enjoyed using the website and my order was delivered safely and efficiently.
- on Mon, 08 Feb 2016 10:46:38 GMT
"Good selection of old whisky"
I'm able to purchase bottling which is not produced, bottle styles and limited edition whisky at a touch of a button.
- on Mon, 08 Feb 2016 10:37:44 GMT
"Full marks"
Fast, efficient & hassle free service.
- on Mon, 08 Feb 2016 09:36:06 GMT
"non alcholic distiled product"
service excellent product disappointing
- on Sun, 07 Feb 2016 22:27:56 GMT
"Easy!"
Using the website was easy (even via my mobile phone) and delivery was efficient. The card enclosed with the product was worth the extra and has made a nice keepsake. The product was packaged appropriately.
- on Sun, 07 Feb 2016 21:50:03 GMT
"Engraved bottle"
Was easy to order online and was quick delivery and helpful people online too
- on Sun, 07 Feb 2016 21:41:21 GMT
"jameson select small batch"
Excellent service and a great product range
- on Sun, 07 Feb 2016 20:13:39 GMT
"A Great Company"
very pleased, the vodka was quickly despatched, came very well packaged. Would use again
- on Sun, 07 Feb 2016 18:58:40 GMT
"Excellent service !"
Excellent service, super fast delivery, including engraving arrived in 2 days ! Great customer service ! Would recommend to anybody.
- on Sun, 07 Feb 2016 18:31:35 GMT
"Excellent service"
What I wanted, when I wanted it.
- on Sun, 07 Feb 2016 15:56:55 GMT
"Impressed first timer"
Excellent product, price and speedy dispatch. Highly recommend.
- on Sun, 07 Feb 2016 15:39:53 GMT
"Excellent"
Very informative website and excellent delivery service.
- on Sun, 07 Feb 2016 14:36:58 GMT
"Great customer service"
My order was delivered the very next day. Extremely well packed. I couldn't wish for a better service and will use it again.
- on Sun, 07 Feb 2016 10:12:30 GMT
"worth a second visit"
very speedy delivery and very well packaged
- on Sat, 06 Feb 2016 20:36:24 GMT
"Fantastic"
They have a great range of products at prices that beat most market prices, and the delivery is lighting fast.
- on Sat, 06 Feb 2016 14:49:02 GMT
"Hennessy xo"
Great service. Well packed. Quick delivery.
- on Sat, 06 Feb 2016 14:42:04 GMT
"Good source of all spirits"
Excellent service, prompt delivery and reasonable prices.
- on Sat, 06 Feb 2016 10:34:06 GMT
"Excellent service"
This is my first order with this company and I was impressed with the way it was handled. Especially informing me of expected delivery day because signature was needed.
- on Fri, 05 Feb 2016 17:49:01 GMT
"Ordering Online"
An outstanding choice of whiskies and super fast delivery after ordering from the website. Great. Thanks
- on Fri, 05 Feb 2016 11:14:41 GMT
"Excellent"
Great service, definitely be using them again
- on Fri, 05 Feb 2016 09:59:56 GMT
"escelente"
good service and ofer
- on Fri, 05 Feb 2016 09:23:42 GMT
"quick and safe delivery of great whiskies"
I got what I wanted with rapid and safe delivery. Cannot fault the service
- on Fri, 05 Feb 2016 08:51:07 GMT
"Lorna"
Delivery arrived before expected date
- on Fri, 05 Feb 2016 01:21:23 GMT
"Great selection quick service."
Wide selection of whiskies on offer with easy menu. Competitive prices and fast delivery.
- on Thu, 04 Feb 2016 21:46:17 GMT
"Great all round"
Great service, delivered on date stated and was able to track parcel. Products extremely well packaged to avoid damage. Would recomend and will use again in the future.
- on Thu, 04 Feb 2016 21:35:02 GMT
"Great product, fantastic customer service"
Really good quality engraving, quick order to delivery and great customer service. It was bought as a 40th birthday present, the recipient was very pleased!
- on Thu, 04 Feb 2016 20:06:26 GMT
"Ahoy shipmates."
A fantastic rum selection,and a great delivery service make for an excellent shopping experience.
- on Thu, 04 Feb 2016 17:52:09 GMT
"Perfect experience!"
Would recommend this to anyone that loves their tipple!
- on Thu, 04 Feb 2016 17:24:10 GMT
"Good work"
My whiskey arrived very quickly, was securely packaged and tastes amazing. Thanks Whiskey Exchange.
- on Thu, 04 Feb 2016 17:23:24 GMT
"amazing"
quick shipping, easy to use, personalised service, really really happy, thank you!!
- on Thu, 04 Feb 2016 16:37:24 GMT
"Shopping with The Whisky Exchange"
My recent visit to The Whisky Exchange site was very easy and the item ordered arrived the following Monday. Excellent service.
- on Thu, 04 Feb 2016 16:27:04 GMT