Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.5 /10 from 17995 reviews

"Great for buying & sending that special gift!!!"
This was the 2nd time I have used the Whiskey Exchange for gifts for someone special. My first 2 bottles: Dylan Thomas Whiskey & Penderyn Gin were sent out to Atlanta Georgia as a special thank you gift. Such quality boxes, great customer service, tracking facilities & arrived in the U.S. much quicker that anticipated.This time I time I ordered 3 items on special offer. Wow !! what a surprise. Did not expect the Summer G & T cocktail set for my daughter being so nice for just £59. The 4 chunky large, green-stemmed cocktail glasses would have cost that alone. Just can't believe Tanqueray No 10 Gin, 4 bottles of tonic water, Bot of Agostura Bitters & a box of 16 assorted Cocktail sachets also came with the set. Highly recommended for such a variety of special unique gifts at affordable prices. Such a great company.!!!
- on Fri, 31 Jul 2015 23:33:17 GMT
"Great service and competitive prices"
Excellent choice available, competitively priced to other sites, and more importantly in stock! Delivery time and packaging of bottles, was extremely good.
- on Fri, 31 Jul 2015 09:28:19 GMT
"Great service"
I have used The Whiskey Exchange twice in as many months. Each time I have found them to be competitive in price, delivery charges are reasonable. Packaging is very good. Highly recommend.
- on Thu, 30 Jul 2015 19:56:24 GMT
"Very good selection in stock and drink you can't buy anywhere else."
Very good selection in stock and drink you can't buy anywhere else. Reasonable priced delivery, fast and very well packed. It's the main place I buy drink from.
- on Thu, 30 Jul 2015 18:52:10 GMT
"Good service"
Easy to order and arrived quickly .
- on Thu, 30 Jul 2015 17:06:24 GMT
"Excellent Service"
With all the orders that I have placed with The Whisky Exchange, I have been very impressed with their prompt dispatch and delivery of my ordered goods.
- on Thu, 30 Jul 2015 16:56:12 GMT
"Fantastic"
I reside in North Carolina in USA. I ordered a 21 year old bottle of Whiskey to be delivered to my dad for his 80th Birthday in Scotland. It was ordered 5 days before his birthday with a standard delivery of 2 to 4 working days. IT arrive 2 working days after receipt of order. Exceptional service.
- on Thu, 30 Jul 2015 16:41:35 GMT
"Quick and simple"
Excellent service which allowed me to rearrange when I wasn't gone for delivery. Prompt service too
- on Thu, 30 Jul 2015 15:57:14 GMT
"Superbly packed"
Ordering and delivery proceeded smoothly. The robust packaging shows that this is a company that take shipping seriously.
- on Thu, 30 Jul 2015 15:38:18 GMT
"Best service in the UK"
Fast delivery well packed can't ask for anything more than that
- on Thu, 30 Jul 2015 15:34:29 GMT
"Great"
Always in stock with fast delivery on drinks you cant get in most shops!
- on Thu, 30 Jul 2015 14:07:15 GMT
"1st time user"
1st time ever buying alcohol on the Internet and not a whisky drinker - seamless transaction from start to finish - highly recommend and will be using again in the future. Thank you.
- on Thu, 30 Jul 2015 14:06:37 GMT
"Good service but discriminatory pricing"
The whisky is a gift for someone so I cannot comment on the quality, although the presentation is excellent. The service and delivery were very good, but two stars have to be lost for discriminatory pricing. Why should people in Northern Ireland be charged double for delivery? And isn't "Parcel Force" descended from the GPO, which was obliged to deliver throughout the UK? I would buy whisky again from TWE, but only when the discriminatory pricing regime for delivery is reformed.
- on Thu, 30 Jul 2015 11:13:30 GMT
"Great Service"
I can recommend The Whiskey Exchange without hesitation. Good choice across all product ranges. Excellent range of pricing to suit all budgets and - amazingly good delivery. BUT their delivery partners (Parcel Force) leave a lot to be desired. I ordered on a Thursday and (as noted on the Whisky Exchange website) expected delivery in 2 - 4 days. Parcel Force sent text the next morning (Friday) saying they would deliver that day but if this was not convenient (which it wasn't for me) to reply to the text with an alternative delivery date. This 'reply' process does not work. The only response I got from Parcel Force was "text not accepted". Purely by chance there was someone home when the delivery turned up but it does leave me questioning the judgment of The Whisky Exchange in using the second worst logistics firm (after Yodel that is).
- on Thu, 30 Jul 2015 11:07:31 GMT
"Excellent"
An excellent service.
- on Thu, 30 Jul 2015 10:35:48 GMT
"Great service."
Great service. I felt that the postage and packaging undermines the prices though. A bottle old Pulteney is cheaper on Whisky exchange, but once you factor in postage it's the same price as adding it to a food shop.
- on Thu, 30 Jul 2015 09:39:06 GMT
"Excellent Service"
Quick delivery, no issues
- on Thu, 30 Jul 2015 08:34:46 GMT
"Only place I could find this product in stock."
Very well packaged. Not cheap, but that's more to do with UK duty than anything else.
- on Thu, 30 Jul 2015 06:36:04 GMT
"Birthday gift"
Very good selection. Very quick delivery.
- on Thu, 30 Jul 2015 06:00:51 GMT
"I wish everybody was so professional"
it was a real pleasure to deal with Whisky Exchange , I was really surprised when someone knocked at the door at 7.32am...never before have I experienced such a quick delivery, reaaly amazed by packaging - professional customer approach , definitely will buy again.....
- on Wed, 29 Jul 2015 18:14:51 GMT
"Excellent !"
I have received most excellent service from The Whisky Exchange and would not hesitate to use them again myself and would also recommend them to anyone. Brilliant !
- on Wed, 29 Jul 2015 17:59:39 GMT
"No the best service!"
When ordering this item, I requested that if I was not at home, to deliver to my neighbour. I had arranged with her to take delivery and sign for the item as I was at work. This instruction was typed on the parcel but in very small type and not in an obvious location. Needless to say, no attempt was made to deliver to my neighbour and I then had to collect the parcel the following day at the local Post Office. On this occasion there was no problem apart from some small inconvenience as the item had been ordered well in advance of the intended event. However, I would request that any instructions be placed on the parcel in a more obvious and visible way. Thank you.
- on Wed, 29 Jul 2015 16:49:10 GMT
"A trusted friend"
When I wanted a special gift for my dad's 80 the birthday there was only one place to go.The whisky exchange always delivers on quality,value and speed of delivery......thanks to all
- on Wed, 29 Jul 2015 16:36:57 GMT
"Great service"
Great service from order to dispatch
- on Wed, 29 Jul 2015 15:51:39 GMT
"Hibiki 17yr old delivered professionally"
We use the company on rare occasions and their delivery has been exemplary without recourse to date.
- on Wed, 29 Jul 2015 14:55:14 GMT
"Value for money"
I have used TWE for a few years now and the service is second to none with regards to choice and delivery. However they are becoming a little bit expensive. I have just bought a bottle of 12 years old Bunnahabhain at Waitrose for £35, not on sale, and to buy from TWE it is £41 plus delivery.
- on Wed, 29 Jul 2015 13:19:15 GMT
"Corporate Gift"
We purchased a bottle of Glenmorangie in a gift box with glasses for a corporate gift for a golf day. The order was received first thing the next morning - plenty of bubble wrap and packaging and very presentable. The site had plenty of options for gift boxes with glasses etc which are an ideal corporate gift.
- on Wed, 29 Jul 2015 12:55:08 GMT
"Outstanding!"
Great service, one query re delivery resolved immediately and brilliantly packed by Mati. Highly recommended! Thank you!
- on Wed, 29 Jul 2015 11:12:10 GMT
"superb service"
Quick, efficient and easy to use service.
- on Wed, 29 Jul 2015 10:42:32 GMT
"Right on time"
The delivery was as prompt as always always.
- on Wed, 29 Jul 2015 08:56:43 GMT
"Great"
Goods exactly as described, well packaged and promptly delivered. Highly recommend.
- on Tue, 28 Jul 2015 21:18:42 GMT
"a professional service"
a good selection
- on Tue, 28 Jul 2015 19:27:27 GMT
"Recent order"
Very impressed with the website, and the speed of delivery
- on Tue, 28 Jul 2015 17:38:37 GMT
"Nice people on the telephone"
I first used this company as the were the only people to have a cherry liquor, that I needed for a cocktail, and have had many since, I bought a selection of Whiskeys for a birthday present, the person was very happy, a great companyl
- on Tue, 28 Jul 2015 17:35:07 GMT
"Good overall, but confused about product description"
The product arrived quickly. However, I have to say that I do wish the packaging used less plastic. I ordered an organic vodka, but there was no mention of organic on the label. I rang several times that day to ask about this and eventually spoke with someone who said that it is organic for the US, but not for the EU. It was unclear why this was, and I still don't know.
- on Tue, 28 Jul 2015 16:56:21 GMT
"Brilliant service"
Good customer service, kept me updated about delivery and status of my order. Arrived on time and well packaged. Will use a gain.
- on Tue, 28 Jul 2015 16:32:06 GMT
"Excellent Service"
Fast prompt professional service. Very pleased with purchase and how quickly item arrived. Thank you.
- on Tue, 28 Jul 2015 16:18:46 GMT
"Very reliable and trustworthy"
Very reliable and trustworthy. Always feel happy and please with product, service, timeliness of shipments. Also (and most important) is great selection of whisky!
- on Tue, 28 Jul 2015 16:18:02 GMT
"Strega"
Very happy with. Delivery time packaging and product
- on Tue, 28 Jul 2015 16:03:38 GMT
"Islay whiskey"
Very prompt delivery
- on Tue, 28 Jul 2015 15:27:38 GMT
"Thank god they dont offer free shipping!"
Otherwise I would be at risk of turning into an alcoholic :)
- on Tue, 28 Jul 2015 14:33:32 GMT
"Consistent excellence"
Have always advertised truthfully and accurately, delivered quickly and sold at competitive prices. Can't really ask for anything else from my favourite alcohol provider.
- on Tue, 28 Jul 2015 14:01:04 GMT
"Great Service"
Was looking for awhile on the net until I came across Whiskey Exchange. Will definitely use this site in future. Fast reasonable and reliable.
- on Tue, 28 Jul 2015 11:59:05 GMT
"Fast and packaged well"
The order came way quicker than expected and in packaging that would have taken the hulk to smash! I will be a returning customer when all is consumed.
- on Tue, 28 Jul 2015 11:37:30 GMT
"Faultless"
Just keep doing what you're doing.
- on Tue, 28 Jul 2015 11:35:29 GMT
"Excellent service"
I have used Whiskey Exchange many times and will continue to give them my custom. They provide excellent service and value. All items are extreemely well packaged and delivery is always prompt. Very happy customer 10 out of 10!
- on Tue, 28 Jul 2015 11:21:40 GMT
"Can't get any better"
Fast delivery. Great packaging.
- on Tue, 28 Jul 2015 10:47:57 GMT
"Very good online whisky shop."
Very good online whisky shop. All orders have arrived on time and in good shape. Would recommend.
- on Tue, 28 Jul 2015 09:46:13 GMT
"Excellent Service"
I ordered three types of gin, they don't just do Whisky! although they didn't have the Durham Gin I was after they did have lots of other makes. My order arrived the very next day. Excellent service, would highly recommend The Whisky Exchange.
- on Tue, 28 Jul 2015 09:25:55 GMT
"Excellent service"
Quick delivery, well packaged, item always as described.
- on Tue, 28 Jul 2015 09:07:01 GMT