Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 16571 reviews

"Easy to buy online"
Easy and efficient
- on Fri, 27 Mar 2015 13:00:47 GMT
"fast professional service"
Such an easy website to use with fast order process/despatc, i received several text msg updates on the progress of my order which arrived in good time in the window i was told well packaged i will be using the service again
- on Fri, 27 Mar 2015 12:01:38 GMT
"Whisky Exchange Order"
Excellent service, as always.
- on Fri, 27 Mar 2015 08:24:42 GMT
"Brilliant service 😄"
I am very very happy with this service i placed an order for an engraved bottle after a little mishap about card details I sent them a message cleared it up and as soon as it was sorted the order was dispatched it arrived really fast in perfect condition and the engraved message on the bottle looked beautiful 😊 will deffo order from this company again.
- on Thu, 26 Mar 2015 18:25:30 GMT
"Order of three specialist whiskys"
Ordering process was simple and worked well, Delivery was fast and we were notified promptly of the shipping details. Unfortunately the package was delivered before the tracking system was updated showing when it was going to arrive. Luckily we were in, but we could just as easily been out and missed the delivery, despite the fact we kept referring to the tracking details on the system. Surprisingly, the actual delivery was recorded within a few minutes of happening.
- on Thu, 26 Mar 2015 18:06:48 GMT
"Excellent whisky!"
Lovely whisky full of flavour and beautiful taste !!!!
- on Thu, 26 Mar 2015 17:07:47 GMT
"Great aervice"
Great service, easy to use site and quick delivery.
- on Thu, 26 Mar 2015 16:13:15 GMT
"Great Store"
The whole experience was great, the website is easy to navigate and the item came well packed and arrived within a couple of days. would use again and recommend to anyone.
- on Thu, 26 Mar 2015 14:16:28 GMT
"Ben nevis malt whisky"
Good company to deal with fast delivery and items packed well impossible to get broken in transit well done
- on Thu, 26 Mar 2015 11:41:46 GMT
"Excellent Excellent Excellent"
Excellent Choice, Excellent Service & Excellent packaging....what more can I say!.......Oh did I mention the prices are pretty good too.
- on Thu, 26 Mar 2015 07:51:56 GMT
"7 star metaxa 5 star company"
Good price fast delivery well packaged what more do you need when buying online
- on Wed, 25 Mar 2015 22:00:27 GMT
"excellent"
bottle I ordered came within 2 days no issues with supplier would order again
- on Wed, 25 Mar 2015 21:18:45 GMT
"Excellent"
JUst excellent
- on Wed, 25 Mar 2015 20:49:52 GMT
"Excellent service"
The Whisky Exchange is a fantastic Web store for lovers of a dram. They have an extensive selection of whisky's and delivery is really fast aswell
- on Wed, 25 Mar 2015 20:32:47 GMT
"Great product but lousy delivery partner"
No problems at all with the Whisky Exchange. However Parcel Forcw do you no favours. They lie, sorry to be blunt but no other word for it. They lied about trying to deliver the parcel and they lied about putting a card through the door. I had to go and collect from the Post Office. Happy to say the bottle was worth the trip. Lose Parcelforce. Lots of delivery companies out there.
- on Wed, 25 Mar 2015 19:44:39 GMT
"All round service"
It's the first time I've ordered from The Whisky Exchange and it won't be the last, they were unbeatable on both price and service.
- on Wed, 25 Mar 2015 19:41:08 GMT
"Scottish single malt"
Very easy to place order and delivery was very quick. Can't comment on the contents because it is a gift. Well presented and packaged.
- on Wed, 25 Mar 2015 18:19:28 GMT
"The Whiskey Exchange"
I found the website easy and very helpful, my order was promt, well packed and the order was confirmed and tracked. I shall defiantly order from them again
- on Wed, 25 Mar 2015 17:43:13 GMT
"Excellent products and service"
I have used Whiskey Exchange a few times and they are always good. This time I had a bottle engraved as a thank you gift and had a query on it and they were quick to respond even after I had paid for it. Will definitely use again.
- on Wed, 25 Mar 2015 16:26:19 GMT
"Great service, superb range and good pricing"
Excellent selection of well-priced high quality spirits & wines - not only great single malts - with fast & safe delivery. I thoroughly recommend to others as a repeat buyer.
- on Wed, 25 Mar 2015 15:41:08 GMT
"excellent service with a wide variety of quality and choice"
I always purchase my Laurent Perrier Rose from you guys. Fast reliable and priced to sell!!!! Keep up the great work and pass my best onto Andy Milne.... and his beard. Rgds Darrell
- on Wed, 25 Mar 2015 15:41:01 GMT
"Red Breast Irish Whisky"
I ordered this whisky as it is one i like but very hard to get hold of,i ordered it on Wednesday and it arrived on Friday lunch,That is good service well pleased.
- on Wed, 25 Mar 2015 13:34:33 GMT
"Great"
Excellent range, easily found exactly what I was looking for. Delivered my order really promptly, and it arrived exactly when I was told it would.
- on Wed, 25 Mar 2015 12:26:54 GMT
"Fantastic goods and service"
Extremely delighted Order was placed late afternoon on a Wednesday and the goods was delivered on the Friday morning, I will definitely have no hesitation in ordering again as goods were well packed and prompt
- on Wed, 25 Mar 2015 11:58:50 GMT
"excellent transaction"
Very smooth process from the start to finish and very quick Superb
- on Wed, 25 Mar 2015 11:32:42 GMT
"100% performance and I didn't have to drive to Park Royal!"
After a previous transaction when I drove to Park Royal to collect a 40 year-old single malt, my misgivings about mail order delivery on expensive, breakable bottles were dispelled when the signed-for package arrived intact, very well protected and boxed. An excellent transaction, fast delivery and blissful products. I won't hesitate to buy from The Whisky Exchange again when needed. Slàinte Mhath!
- on Wed, 25 Mar 2015 11:27:05 GMT
"A bit disapointed with the sloe gin pakaging or lack off"
I bought the sloe gin for my uncle as it was his 70th birthday and its the same ole adage what do you get someone who has everything they want or need I knew he loved sloe gin so I got him a special one(Williams chase sloe mulberry gin it has a good old English bow tie and some history on the back which is a bonus, anyway that was it ,it had no presentation box so I rung them and they said it didn't show a presentation box ! see never assume ! i'm sure no one would mind paying extra for that !!! now on a more pleasant note I get all my liquors from them and they have every fruit you can imagine which is great for my cocktails I have just purchased a melon liquor to go with lovely water melon cant wait for summer kind regards p.s you could get your five a day ha ha S Moore !!!
- on Wed, 25 Mar 2015 11:05:10 GMT
"Excellent service"
Found a special present for a friend on the easy to use and extensive website, included engraving a personal message to add that bit extra to the gift, and delivered in safe protective packaging in a couple of days, well ahead of schedule. An excellent buying experience.
- on Wed, 25 Mar 2015 10:49:56 GMT
"Good service"
Usual prompt service. Thanks.
- on Tue, 24 Mar 2015 22:12:49 GMT
"Armagnac purchase"
Website is straightforward and informative. Communication was good. Delivery was without problem. I'll use you again.
- on Tue, 24 Mar 2015 21:06:57 GMT
"A Cocktail or two..."
I usually order the same thing near christmas every year and get the same reliable and efficient service..... fast delivery too..... but for that unusual gift throughout the year, The Whisky Exchange take the hassle out of shopping. Highly recommended , I cannot fault them. Thank you
- on Tue, 24 Mar 2015 19:43:19 GMT
"Great seller, quick delivery but could charge less for that."
The selection and price is great for the items but postage is always a flat rate encourange larger purchases to economise.
- on Tue, 24 Mar 2015 17:55:12 GMT
"Would def shop here again!"
First time using this website but I am really amazed by the variety of the collection. The service is also good and super fast delivery too (carefully packed).
- on Tue, 24 Mar 2015 17:37:08 GMT
"As ordered, immediate delivery"
Purchased as a thankyou present. Looks good and is exactly as described. Immediate delivery.
- on Tue, 24 Mar 2015 17:29:22 GMT
"Great Service, large range, usually in stock."
Good range. Good availabilty. God prices. Fast service. Quick and cheap postage.
- on Tue, 24 Mar 2015 17:03:32 GMT
"Excellent"
I made a mistake with a request from TWE, after a brief Email, this mistake of MINE was rectified without fuss. The Item was dispatched in good time. I will be using this company more often in the very near future.
- on Tue, 24 Mar 2015 16:59:44 GMT
"An excellent company to deal with."
As this a 50 birthday present for my son, I can't tell you about the Whisky itself, but I was impressed with the quick delivery and especially how carefully the bottle was packaged.I only wish I had realised I could have had the bottle engraved with his name: I have ordered the gift card but would have been happy to have paid extra for the engraving had I realised before ordering. The distillery has a fine reputation which is why ,on recommendation I chose the 12 yr. old whisky as something special for David.
- on Tue, 24 Mar 2015 15:39:00 GMT
"Great service"
Speedy delivery, easy ordering, very happy :)
- on Tue, 24 Mar 2015 14:36:20 GMT
"The complete service"
from start to finish an impeccable performance, good delivered on time and expertly packed. Contents consumed shortly after.
- on Tue, 24 Mar 2015 12:53:19 GMT
"Excellent choice, prompt delivery"
There is a wide-ranging and competitively priced choice at The Whisky Exchange, and my dealings with them were smooth and satisfactory. One thing that I did not like was the insistence that I arrange someone to be in to sign for the parcel. Given that my order was meant as a surprise present, this would have defeated the object. However, ultimately the order was delivered without incident. Very good all around.
- on Tue, 24 Mar 2015 12:13:32 GMT
"Great products and great service"
Easy to navigate website + competitive prices + good choice of products + fast delivery = very happy customer. Thank you!
- on Tue, 24 Mar 2015 11:18:31 GMT
"excellent service"
well packed and delivered in pristine condition. a gift for my son's birthday which he will be delighted with. will used the Whisky Exchange again
- on Tue, 24 Mar 2015 11:12:42 GMT
"excellent, couldn't fault them"
I ordered a bottle with an engraving on for my dad's 50th. It turned up faster than expected, the engraving was perfect, nice sized font! The packaging was great, lots of bubble wrap to ensure the bottle arrives in one piece! I will definitely be recommending this to friends and family looking for a special gift!
- on Tue, 24 Mar 2015 11:07:52 GMT
"Very good service, delivered within the timesscale, no problems"
Easy access to what I wanted, very clear and precise.
- on Tue, 24 Mar 2015 11:00:10 GMT
"reliable"
on time, well packed. tasted as expected!
- on Tue, 24 Mar 2015 09:19:02 GMT
"Easy ordering online"
You could easily spend a lot of money on this website. They have so much choice not just in whiskeys! I have been using this company on and off for 15 years and would highly recommend. Only crunch is the delivery charge but the packaging and delivery service is worth it in the end.
- on Mon, 23 Mar 2015 21:56:11 GMT
"Pleased customer"
Fast and easy. Bottles were well wrapped
- on Mon, 23 Mar 2015 21:07:03 GMT
"Great products at good prices and delivered on time."
Easy to order and prompt service.
- on Mon, 23 Mar 2015 17:54:13 GMT
"Great product and service"
Item was well priced and arrived very quickly...will use again.
- on Mon, 23 Mar 2015 17:40:59 GMT