Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.5 /10 from 17160 reviews

"Amazing place to shop on line"
I was pointed in the direction of The Whisky Exchange by a friend who new I liked whiskies. Once on the site I found not only whiskies but most other spirits. I even managed to find a couple of spirits that I did not know I could find in the UK. Prices are reasonable and delivery is cheap and very quick.
- on Fri, 22 May 2015 13:35:06 GMT
"Very impressive site"
I was put onto this site by my son who is a cocktail barman, we were holding our own party and he said buy your bottles from here . Ordered and was delivered 2 days later , well packaged. Would use again .
- on Fri, 22 May 2015 13:14:22 GMT
"My order..."
I ordered a bottle of something I thought would be a great treat. The automated communication kept me up to date of practically every step of the package and postage steps. This was brilliant. And to top it all off I get notification of the arrival of my treat as it is placed into my hands. Perfect. The packaging was substantial to prevent any damage to my bottle so again, perfect. All completed in a timely manner. Thank you. Now I just need to find out if my bottle is to be a treat. Thank you!
- on Fri, 22 May 2015 05:06:16 GMT
"Six Fernet Branca ordered - no problems!"
Six bottles of Fernet Branca ordered - no problems! Delivery was very quick.
- on Thu, 21 May 2015 18:53:21 GMT
"Perfect engraving"
Perfect engraving and fast delivery
- on Thu, 21 May 2015 15:27:26 GMT
"What more could you ask for!"
Excellent service from great selection, to ordering to fast delivery. Did everything they promised, and in this day and age that's comforting. Highly recommended to other seeking good whiskies and other spirits etc.
- on Thu, 21 May 2015 13:59:12 GMT
"Edradour Whisky"
This is first time I have used the Whisky Exchange for any purchase and can wholeheartedly recommend. Delivery was very fast and I could track it if necessary. I was very impressed with the care taken in packaging the item I purchased. There were two whisky glasses included in the gift set I bought, these were taken out of the box and individually bubble wrapped. A nice touch! Haven't sampled whisky as was originally bought as a gift but may be tempted to keep for myself!
- on Thu, 21 May 2015 12:17:55 GMT
"Superquick Delivery !"
Great product - Rum Cream (for the pirate inside... Who likes a Baileys too... Arrrrrr 😀). Well protected in thick bubble wrap. Super quick delivery!!!. Would use again. Cheers !!! 😀
- on Thu, 21 May 2015 12:01:38 GMT
"Excellent service high quality packaging"
I bought whiskey and was really pleased with both the product and the way it was sent to me, quick service and the packaging was more than adequate. I find the web site easy to navigate with a comprehensive write up on each product this has encouraged me to return and make further purchases. Pricing is competitive with a good selection across the board, highly recommended.
- on Thu, 21 May 2015 10:54:00 GMT
"Trust me, I know my scotch"
I love Whiskey Exchange. It brightens my day when I choose to take a break from writing my novels. I can ogle the remarkable rare single malts that are out of my price range unless I've just had a large royalty cheque. But I often buy the special offer of the week and have never been disappointed by the quality or price of the product. The only disappointment is that I cant buy more than one bottle of the golden nectar. Delivery is astonishingly prompt but sometimes I'm out at the time and come home to find my wife with arms akimbo looking daggers, "I see you've been supporting the Scottish economy again Mike!"
- on Thu, 21 May 2015 10:46:22 GMT
"EXcellant ordering experiance"
Ordering from The Whisky Exchange was easy and a great variety of products to choose from.
- on Thu, 21 May 2015 10:15:35 GMT
"perfect"
Couldn't be happier with the service I got from them will be using again
- on Thu, 21 May 2015 07:24:59 GMT
"Great Service, Fast delivery"
really fast delivery, great communication, would definitely recommend
- on Thu, 21 May 2015 01:50:33 GMT
"Simply the best, better than all the rest!"
The Whiskey exchange does exactly what is says on the bottle, plus excellent service and more.
- on Thu, 21 May 2015 00:02:29 GMT
"Tasty whisky, good packaging"
Reasonable price, useful description of the whisky, good selection of whiskies, good search facility on the site, prompt delivery, good packaging, tasty whisky. Would recommend.
- on Wed, 20 May 2015 22:14:10 GMT
"Excellent company, not too impressed with product"
Delivery was prompt and the product was well packaged; the personal touch of adding a card with the name of the person who packed the bottle was a lovely addition. The product itself however, was slightly disappointing. Previous tastes of this specific brand were very distinct and satisfying. Unfortunately, this particular bottle one fell below expectations and did not demonstrate the consistent flavour I had come to expect.
- on Wed, 20 May 2015 20:36:25 GMT
"great gift and service."
Bought a bottle of engraved vodka for a friend's 40th birthday. Extremely happy with item and service. Would recommend.
- on Wed, 20 May 2015 20:19:12 GMT
"No faults"
Very good, quick delivery, good packaging
- on Wed, 20 May 2015 19:19:43 GMT
"Excellent prompt quick service would highly recommend"
Ordered and received within 2 days even got a text to say time of delivery and options to change of needed.Very efficient service will be using again.Very happy husband was a bonus when i surprised him with his bottle Becherovka which he had enjoyed on holiday in Prague but had been unable to locate it in the North East.
- on Wed, 20 May 2015 16:38:39 GMT
"Wedding drinks"
Whisky Exchange was quick and efficient. Loads of choice and easy to navigate site. Everything arrived in good time and very well packaged.
- on Wed, 20 May 2015 15:41:58 GMT
"Good Service"
Bought a thank you present for a friend and the Whisky Exchange were very efficient once I had placed my order
- on Wed, 20 May 2015 14:32:21 GMT
"Great"
Easy and efficient service
- on Wed, 20 May 2015 12:49:41 GMT
"Asbach Brandy"
A big thank you. Order this for my dad's birthday. Speedy delivery and really good value. Would recommend. One happy customer.
- on Wed, 20 May 2015 11:08:52 GMT
"Quick and easy"
a fantastic gift, very easy to order and very quick at delivery, I was informed at every step, very pleased x
- on Wed, 20 May 2015 11:03:32 GMT
"Whisky exchange"
Fast efficient service. I use it for business and pleasure!!
- on Wed, 20 May 2015 10:28:45 GMT
"Fast and efficient"
Quick efficient service. The Rum was good too!
- on Wed, 20 May 2015 10:27:44 GMT
"Fast and Efficient"
Order was with me in 2 days. Very good service.
- on Wed, 20 May 2015 09:46:40 GMT
"Great Service"
The recipient was absolutely delighted. Thanks
- on Wed, 20 May 2015 09:36:39 GMT
"had what i was looking for and was delivered the following day"
Recommended
- on Wed, 20 May 2015 09:16:25 GMT
"Brilliant!!!"
Super quick delivery and the product was excellent, a really special personalised gift. Thanks!
- on Wed, 20 May 2015 08:59:38 GMT
"Excellent retailer"
Great range at competitive prices. Shipments always well packed and courteous communications throughout. Perfect
- on Wed, 20 May 2015 08:39:08 GMT
"First purchase from The Whisky Exchange"
I am very pleased with my recent experience in buying from ' The Whisky Exchange '. The price and postage costs were very reasonable. The box & packing were excellent and I am very happy to recommend the firm.
- on Wed, 20 May 2015 06:52:36 GMT
"Excellent"
Bought a bottle of Black Bottle for a friends birthday. It arrived in loads of time in a well packaged box. Also the selection of Whisky's is amazing. Will definitely be using again.
- on Tue, 19 May 2015 21:21:26 GMT
"Excuisute!"
Excellence in every sense.The web site is well organised and easy to manage,immediate feed back , communication on a high level,quick delivery and very fine work! Thank you!
- on Tue, 19 May 2015 20:26:44 GMT
"excelent !! great whisky!"
GREAT ,AND FAST PARCEL !!
- on Tue, 19 May 2015 19:59:46 GMT
"Something completely different"
Such a unique gift idea, was looking for months to find a leaving gift for someone and it is perfect. Thank you
- on Tue, 19 May 2015 19:16:48 GMT
"Great"
First class customer service
- on Tue, 19 May 2015 18:40:31 GMT
"Great service"
Easy to Order and was delivered very quickly great service
- on Tue, 19 May 2015 18:13:15 GMT
"Great Gift, Fantastic Service"
I ordered an engraved bottle of whiskey for a birthday present at quite short notice. When it was delivered less than a week later I was impressed with the quality of the work. The recipient of the bottle was equally delighted. All in all, this was a lovely gift, thank you for your fantastic service.
- on Tue, 19 May 2015 17:14:49 GMT
"Top Class."
Fantastic customer service from start to finsh.Very well packed and speedy delivery.I was kept informed of delivery so I cannot ask for better service . The whiskey exchange they were spot on all the way .I would highly recommended them. I will be returning again to purchase in the future.Thanks ever so much for the excellent service you provided ....C Maddison
- on Tue, 19 May 2015 17:00:49 GMT
"Excellent Service"
Great product, beautifully engraved, timely delivery. Lots of care taken with the packaging to ensure it arrived in one piece. If only I could order personalized limited edition whiskies every week!
- on Tue, 19 May 2015 16:31:16 GMT
"Great"
A little slow to dispatch but very pleased with TWE nonetheless. Products were well protected in their packaging. Good value and still one of the only sellers of one of my most favourite drinks.
- on Tue, 19 May 2015 16:04:55 GMT
"100%ok"
a great service
- on Tue, 19 May 2015 15:25:06 GMT
"Ecellent"
Ordered two bottles of Little Bird Gin. They arrived neatly packed and on the allotted time and day that I had requested. What more could one wish? Simply super, I would say ;+)
- on Tue, 19 May 2015 14:00:39 GMT
"TWE A TOTAL PLEASURE TO DEAL WITH"
I USE THE WHISKY EXCHANGE REGULARILY FOR MY ALL OF MY WHISKY NEEDS, THEY ARE A PLEASURE TO DEAL WITH AND I HIGHLY RECOMMEND THEM.
- on Tue, 19 May 2015 13:13:53 GMT
"Efficient service"
It was good to be emailed when the product I was seeking became available. The product was despatched and received in a timely manner.
- on Tue, 19 May 2015 12:58:03 GMT
"Good fast service"
I was not expecting the parcel to arrive so quickly, but very pleased that it did. Excellent service.
- on Tue, 19 May 2015 11:50:23 GMT
"Fast and efficient"
I ordered a bottle of Bushmills Green label as a gift for a colleague - it was delivered direct to me in a couple of days double boxed, double wrapped - perfect condition, excellent service I couldn't be happier.....apparently the Whiskey was pretty good too
- on Tue, 19 May 2015 10:48:33 GMT