Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.5 /10 from 18025 reviews

"Service let down drastically by Parcelforce - Royal Mail"
Website was easy to navigate and the actual ordering of my particular item was very easy. However the complete experience was let down by Royal Mail who were tasked with delivering item to my home address. In all honesty Royal Mail completely spoilt my experience and I probably wouldn't use The Whisky Exchange again unless they changed carriers. A seemingly great experience totally let down by a third party.
- on Tue, 04 Aug 2015 05:04:42 GMT
"Quick, efficient and reliable"
I recently ordered a bottle of Grey Goose vodka with engraving on it but I needed it quickly within 3 days so I called to discuss whether this would be possible or not to which I was greeted with a friendly staff member who assured me he would fast track my order so that I would definitely have my order by my desired date. Quick and easy and very happy with the service you offer. My only disappointment was that the bottle did not come in any Grey Goose packaging which would have finished off the look of the product with the engraving perfectly.
- on Mon, 03 Aug 2015 22:03:54 GMT
"Quick delivery"
Been looking for Vanilla Rum since a trip to the Caribbean. Ordered 6 bottles which arrived within 3 days. Just a shame there was no discount for multiple purchase - and I still had to pay for delivery.
- on Mon, 03 Aug 2015 19:40:03 GMT
"Great Birthday Gift"
Really swift order/delivery process. Very impressed with whole site & communications. Hope my Pa likes the whiskey as much haha!
- on Mon, 03 Aug 2015 17:46:51 GMT
"Brilliant site"
Fast and efficient service always arrive within the allotted timescale. Fantastic collection of whiskey too.
- on Mon, 03 Aug 2015 16:06:38 GMT
"good service"
good choice of drinks and good sevive, well done
- on Mon, 03 Aug 2015 15:16:20 GMT
"An excellent online spirits company."
Have used them over the years,and found you have plenty to choose from,and always a good service and delivery.
- on Mon, 03 Aug 2015 14:48:07 GMT
"Excellent Service"
I have used the site for leaving & thank you gifts and have always received an excellent service. Updated regularly on my order and they have always arrivde when they said. I would and have recommended them to colleagues and friends.
- on Mon, 03 Aug 2015 14:29:13 GMT
"Excellent service"
Very pleased with my purchase thank you
- on Mon, 03 Aug 2015 13:45:58 GMT
"good value"
After looking on the internet at different sites I found that this was the best price. Delivery was great too.
- on Mon, 03 Aug 2015 12:01:51 GMT
"Excellent Service"
Brilliant Service all round can not fault the quality of the product and the communication.
- on Mon, 03 Aug 2015 11:23:57 GMT
"Speedy delivery!"
Great customer service - after realising I needed my package sooner than I thought the team at The Whisky Exchange arranged for it it be shipped next day delivery. Product itself was well packaged for posting.
- on Mon, 03 Aug 2015 10:29:39 GMT
"Excellent"
Throughly recommend this company. Excellent service and excellent product. We bought a bottle of brandy and had it inscribed for a golden wedding anniversary. It added to the gift making it unique and personal to the couple. A really good present well received! The only slight criticism is the bottle did not come in a presentation box which would have made the gift more complete and presentable. Perhaps the Whisky Exchange could offer this service at an extra charge. This is the only reason I didn't give it a 5* rating but it will not put me off using them again.
- on Mon, 03 Aug 2015 08:56:22 GMT
"Great!"
Ordered a personalised bottle of champagne for my partner. Turned out exactly how I expected, engraving is slightly small but still looks great. delivery was quick. I would definitely recommend to anyone!
- on Mon, 03 Aug 2015 07:28:34 GMT
"Personalised gentleman jacks"
Quick delivery and the engraving was top class
- on Mon, 03 Aug 2015 07:12:28 GMT
"Gorąco polecam!!!"
Bardzo duża gama alkoholi w bardzo dobrych cenach. Szybka przesyłka. Ogólnie wszystko na plus.
- on Mon, 03 Aug 2015 06:07:35 GMT
"Fantastic"
Great whisky, great price, great service. Thank you!
- on Sun, 02 Aug 2015 21:19:05 GMT
"Rum order"
Have ordered from The Whisky exchange a number of times now & have always found their prices competitive & delivery is swift.
- on Sun, 02 Aug 2015 20:11:24 GMT
"Very efficient service"
Great choice on website, fast delivery and I would not hesitate to contact them again!
- on Sun, 02 Aug 2015 18:57:42 GMT
"Very good"
Good stock, came quickly.
- on Sun, 02 Aug 2015 17:40:54 GMT
"Great Service"
Excellent service, parcel arrived promptly and was extremely well packaged, thanks, will definitely use your company again
- on Sun, 02 Aug 2015 16:58:16 GMT
"Just the best"
Totally amazing website and the people behind the scenes are just fantastic. I was only told about the website by a friend on the Sunday evening, i ordered an engraved bottle of scotch for my dads birthday on tues and it arrived 8-30am tues morning for his 80th birthday, now thats amazing how that can be achieved in that time frame. Will def be using them again. Many thanks paul
- on Sun, 02 Aug 2015 16:32:36 GMT
"Good service."
I ordered a single bottle of Mezcal, The Whiskey Exchange stated it would take 3-5 days to deliver and it arrived in 3 so I was pleased with the speedy delivery. The bottle arrived intact without problems, however I was hoping it would be better packed just for the sake of piece of mind, but like I said it arrived intact so I can't complain. I would definitely order from The Whiskey Exchange again in the future.
- on Sun, 02 Aug 2015 14:54:10 GMT
"amazing speed and quality;)"
everything coming well packed and what matters most for me very fast.definitly recommend whisky exchange!
- on Sun, 02 Aug 2015 14:53:38 GMT
"Good and quick service"
The web site was easy to navigate, the goods on offer are many and interesting, and the delivery was prompt. And the gin is excellent.
- on Sun, 02 Aug 2015 14:35:03 GMT
"Expansive selection with fantastic service"
Have actually been to the Whiskey Exchange in London and found it to be a great experience with very helpful staff who treat you as a friend as opposed to a 'customer' with very helpful service and insightful help and information about their range of drinks. Have ordered twice now from the website, both times I have been able to track the delivery, the delivery itself has been prompt and the packaging is second to none, very well secured for transit. I have recommended the Whiskey Exchange to a number of friends and have had no complaints so far. Keep up the good work :-)
- on Sun, 02 Aug 2015 14:18:15 GMT
"Go back for more!"
I'm truly impressed with the selection of brands and styles of drinks on offer. Orders always arrive on time. I have yet to have difficulty getting in touch with someone who can help me with any problem i may have.
- on Sun, 02 Aug 2015 13:39:33 GMT
"Good speedy service, goods as described, highly recommended."
Well packaged, tracked delivery, all items present and correct. I have used this firm 4/5 times and keep going back because "it does just what it says on the tin" Well done Whiskey Exchange.
- on Sun, 02 Aug 2015 13:22:34 GMT
"Perfect, thanks :)"
Great choice and delivery options. Very nice, thanks.
- on Sun, 02 Aug 2015 12:00:31 GMT
"Recent order"
Always happy to use the whisky exchange. Excellent choice and always promptly delivered. Have recommended to friends
- on Sat, 01 Aug 2015 16:02:15 GMT
"Great for buying & sending that special gift!!!"
This was the 2nd time I have used the Whiskey Exchange for gifts for someone special. My first 2 bottles: Dylan Thomas Whiskey & Penderyn Gin were sent out to Atlanta Georgia as a special thank you gift. Such quality boxes, great customer service, tracking facilities & arrived in the U.S. much quicker that anticipated.This time I time I ordered 3 items on special offer. Wow !! what a surprise. Did not expect the Summer G & T cocktail set for my daughter being so nice for just £59. The 4 chunky large, green-stemmed cocktail glasses would have cost that alone. Just can't believe Tanqueray No 10 Gin, 4 bottles of tonic water, Bot of Agostura Bitters & a box of 16 assorted Cocktail sachets also came with the set. Highly recommended for such a variety of special unique gifts at affordable prices. Such a great company.!!!
- on Fri, 31 Jul 2015 23:33:17 GMT
"Great service and competitive prices"
Excellent choice available, competitively priced to other sites, and more importantly in stock! Delivery time and packaging of bottles, was extremely good.
- on Fri, 31 Jul 2015 09:28:19 GMT
"Great service"
I have used The Whiskey Exchange twice in as many months. Each time I have found them to be competitive in price, delivery charges are reasonable. Packaging is very good. Highly recommend.
- on Thu, 30 Jul 2015 19:56:24 GMT
"Very good selection in stock and drink you can't buy anywhere else."
Very good selection in stock and drink you can't buy anywhere else. Reasonable priced delivery, fast and very well packed. It's the main place I buy drink from.
- on Thu, 30 Jul 2015 18:52:10 GMT
"Good service"
Easy to order and arrived quickly .
- on Thu, 30 Jul 2015 17:06:24 GMT
"Excellent Service"
With all the orders that I have placed with The Whisky Exchange, I have been very impressed with their prompt dispatch and delivery of my ordered goods.
- on Thu, 30 Jul 2015 16:56:12 GMT
"Fantastic"
I reside in North Carolina in USA. I ordered a 21 year old bottle of Whiskey to be delivered to my dad for his 80th Birthday in Scotland. It was ordered 5 days before his birthday with a standard delivery of 2 to 4 working days. IT arrive 2 working days after receipt of order. Exceptional service.
- on Thu, 30 Jul 2015 16:41:35 GMT
"Quick and simple"
Excellent service which allowed me to rearrange when I wasn't gone for delivery. Prompt service too
- on Thu, 30 Jul 2015 15:57:14 GMT
"Superbly packed"
Ordering and delivery proceeded smoothly. The robust packaging shows that this is a company that take shipping seriously.
- on Thu, 30 Jul 2015 15:38:18 GMT
"Best service in the UK"
Fast delivery well packed can't ask for anything more than that
- on Thu, 30 Jul 2015 15:34:29 GMT
"Great"
Always in stock with fast delivery on drinks you cant get in most shops!
- on Thu, 30 Jul 2015 14:07:15 GMT
"1st time user"
1st time ever buying alcohol on the Internet and not a whisky drinker - seamless transaction from start to finish - highly recommend and will be using again in the future. Thank you.
- on Thu, 30 Jul 2015 14:06:37 GMT
"Good service but discriminatory pricing"
The whisky is a gift for someone so I cannot comment on the quality, although the presentation is excellent. The service and delivery were very good, but two stars have to be lost for discriminatory pricing. Why should people in Northern Ireland be charged double for delivery? And isn't "Parcel Force" descended from the GPO, which was obliged to deliver throughout the UK? I would buy whisky again from TWE, but only when the discriminatory pricing regime for delivery is reformed.
- on Thu, 30 Jul 2015 11:13:30 GMT
"Great Service"
I can recommend The Whiskey Exchange without hesitation. Good choice across all product ranges. Excellent range of pricing to suit all budgets and - amazingly good delivery. BUT their delivery partners (Parcel Force) leave a lot to be desired. I ordered on a Thursday and (as noted on the Whisky Exchange website) expected delivery in 2 - 4 days. Parcel Force sent text the next morning (Friday) saying they would deliver that day but if this was not convenient (which it wasn't for me) to reply to the text with an alternative delivery date. This 'reply' process does not work. The only response I got from Parcel Force was "text not accepted". Purely by chance there was someone home when the delivery turned up but it does leave me questioning the judgment of The Whisky Exchange in using the second worst logistics firm (after Yodel that is).
- on Thu, 30 Jul 2015 11:07:31 GMT
"Excellent"
An excellent service.
- on Thu, 30 Jul 2015 10:35:48 GMT
"Great service."
Great service. I felt that the postage and packaging undermines the prices though. A bottle old Pulteney is cheaper on Whisky exchange, but once you factor in postage it's the same price as adding it to a food shop.
- on Thu, 30 Jul 2015 09:39:06 GMT
"Excellent Service"
Quick delivery, no issues
- on Thu, 30 Jul 2015 08:34:46 GMT
"Only place I could find this product in stock."
Very well packaged. Not cheap, but that's more to do with UK duty than anything else.
- on Thu, 30 Jul 2015 06:36:04 GMT
"Birthday gift"
Very good selection. Very quick delivery.
- on Thu, 30 Jul 2015 06:00:51 GMT
"I wish everybody was so professional"
it was a real pleasure to deal with Whisky Exchange , I was really surprised when someone knocked at the door at 7.32am...never before have I experienced such a quick delivery, reaaly amazed by packaging - professional customer approach , definitely will buy again.....
- on Wed, 29 Jul 2015 18:14:51 GMT