Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 25199 reviews

"Perfect!"
Quick, efficient, easy n engraving on bottle was class. Highly recommend n will use again.
- on Tue, 21 Feb 2017 19:13:52 GMT
"Somerset Cider Brandy"
Excellent Service, Excellent Value, Excellent Product
- on Tue, 21 Feb 2017 17:43:30 GMT
"Perfect"
Easy to order, came exactly when it should and well packaged
- on Tue, 21 Feb 2017 16:01:49 GMT
"Great service"
I was struggling to find the rum my colleague wanted for his birthday. Found it on the website and once ordered it was delivered next day. No problems.
- on Tue, 21 Feb 2017 16:00:44 GMT
"buying gin"
Prompt service. One problem was the carrier din not follow the instructions given.consequently I had to pay an extra pound to have the parcel released
- on Tue, 21 Feb 2017 15:41:34 GMT
"Delighted.......Slainte'"
I was a little concerned about how my prized bottle would be transported but two days later it arrived in the Highlands safe and sound. Bottle and carton were wrapped separately in bubble wrap and then packed in a large cardboard box filled with insulation material. My whisky arrived in perfect condition. Well done TWE...........
- on Tue, 21 Feb 2017 15:02:43 GMT
"Bourbon buyers"
Have a good range of bourbons for all pockets, from different distilleries. Very prompt service arrived well packaged and arrived on time
- on Tue, 21 Feb 2017 15:01:40 GMT
"Would use again"
Found item i was looking for easily. Item arrived well packaged and in under 24 hours!!!. Nice option of gift card available for only 50p. Very happy with purchase and service and would use again and recommend to others.
- on Tue, 21 Feb 2017 14:34:26 GMT
"Excellent....."
Great website to see exactly what you want and most of all very user friendly from start to finish
- on Tue, 21 Feb 2017 14:06:51 GMT
"First transaction."
A very satisfactory first experience of dealing with TWE. Item was extremely well packaged, and communications were first class. Would not hesitate to use again, or indeed recommend them.
- on Tue, 21 Feb 2017 14:04:18 GMT
"Superb !!!"
Purchased a bottle of the afore mentioned whiskey for a friend. He was absolutely delighted with it. The Service was brilliant arriving on the nominated day as requested. Exceptional Company to deal with.!
- on Tue, 21 Feb 2017 13:41:26 GMT
"Fantastic service."
I chose a special offer malt I'd never heard of as a birthday gift. Didn't chooses next day delivery. But nevertheless the gift arrived next day. The carrier offered several delivery options and left it with a neighbour as requested. I'm assured by the recipient that the product is excellent. I can't fault this company and will definitely use them again.
- on Tue, 21 Feb 2017 13:39:13 GMT
"Good Sevice"
Ordered a bottle of Fernet Branca in the evening of 14 February and it was delivered (well packed) in the morning of 16 February. Tracking provided online and the delivery firm texted me the hour of delivery which was exactly adhered to.
- on Tue, 21 Feb 2017 12:59:46 GMT
"Excellent service !"
Excellent service .Ease of ordering , tracking delivery , delivery swift ! Very efficient .Will certainly purchase again . To be recommended.
- on Tue, 21 Feb 2017 12:34:24 GMT
"Excellent service"
Great service and reasonable shipping with fast dispatch. Excellent selection available. Thanks.
- on Tue, 21 Feb 2017 12:15:33 GMT
"good and quick service"
Ordered couple of drinks which arrived quickly and well packed
- on Tue, 21 Feb 2017 09:45:31 GMT
"Quick delivery of my order"
My order was delivered very quickly and packaged very securely and the delivery cost was reasonable.
- on Tue, 21 Feb 2017 08:00:55 GMT
"Good fast service"
Order very easy to place and delivery was very quick, was a bit expensive but worth the hassle free service
- on Mon, 20 Feb 2017 21:53:37 GMT
"First class!"
I ordered a particular brand of champagne for my Fathers birthday as it is his favourite and not always easy to get hold of. It was delivered really quickly and was exceptionally well packed. I was kept up to date of when the order would be delivered by text and was even able to leave a message for the courier when ordering. First class experience from beginning to end and I shall definitely use The Whisky Exchange again.
- on Mon, 20 Feb 2017 15:52:51 GMT
"Great Service!"
Had absolutely no problems! Fast turnaround and customer support answered my questions very quickly. I would certainly use again!
- on Mon, 20 Feb 2017 14:03:36 GMT
"Excellent service and rapid delivery First"
First use of site to obtain a special gift for a friend.
- on Mon, 20 Feb 2017 13:46:25 GMT
"Excellent service, fast dispatch"
Highly recomended
- on Mon, 20 Feb 2017 13:30:51 GMT
"Opinion"
Delivered goods when stated, items were well packed.
- on Mon, 20 Feb 2017 13:26:39 GMT
"Easy ordering, kept informed, smooth delivery."
No problems with this order from the Whisky Exchange. Order arrived in good time, well packaged and packaging can all be recycled which I liked.
- on Mon, 20 Feb 2017 12:16:00 GMT
"Satisfaction"
I was impressed with the speed of service
- on Mon, 20 Feb 2017 11:11:11 GMT
"Great, quick service."
The website is very easy to use for special requests such as personalised bottles. Process is all very straight forward and delivery is very quick after the order is placed. Great service.
- on Mon, 20 Feb 2017 11:03:36 GMT
"Great service shame the postage costs are high..."
Item arrived promptly and packaged well. For a single item or small value stuff the postage costs are quite high. 1/3 of what the bottle of Gin was costing which is a shame. Particularly as Amazon were selling for much less. Otherwise a happy customer but please revise the postage!!
- on Mon, 20 Feb 2017 11:00:11 GMT
"Cigar Malt"
Excellent prompt service.
- on Mon, 20 Feb 2017 10:00:33 GMT
"Efficiency"
Product arrived at specified time. Well packaged.
- on Mon, 20 Feb 2017 07:45:07 GMT
"Excellent Service"
On this website there is so much choice, I was looking for a red vodka for my husband for Valentine's day, Easy to navigate website and such much detail of each product. The service was excellent very speedy delivery, will use again.
- on Sun, 19 Feb 2017 18:24:14 GMT
"The best whisky site on the net"
Been using The Whisky Exchange for the past 12 years. Total confidence in them. Through the WE I've obtained dozens of whiskies/spirits I never thought I could obtain.
- on Sun, 19 Feb 2017 18:13:13 GMT
"Outstanding service and stock"
Late order for hubby for Valentine's but they worked their magic and we received on the day. Great variety of products, mine are the smokey, peaty flavoured of malt whisky. The Dark Storm was what my husband bought while we were in the airport last year & l wasn't sure l would be able to get him one BUT they came through. So, excellent service. Prompt delivery. Very well protected so minimal chance of breakage. Thoroughly recommended!
- on Sun, 19 Feb 2017 17:50:31 GMT
"Great service"
Well packaged, good price for harder to find bottles, quick delivery. Will definitely be back.
- on Sun, 19 Feb 2017 17:24:28 GMT
"Will always use"
1st time user and amazed how good and easy this was Will use again and highly recommend
- on Sun, 19 Feb 2017 17:08:23 GMT
"Did exactly what they said on website"
Faultless, can not complain about anything
- on Sun, 19 Feb 2017 16:28:56 GMT
"Easy transaction"
Simple and straightforward transaction. Site easy to use. Will be using again soon.
- on Sun, 19 Feb 2017 15:25:42 GMT
"Great Service"
Wide choice of product and engraving facility makes a great present. Kept in the loop re the delivery which was very fast. Decent prices too.
- on Sun, 19 Feb 2017 14:15:16 GMT
"Very easy online site to navigate."
Product's arrived two day's after ordering with standard delivery time.So if not in too much of a hurry for your booze no need to pay extra for next day delivery.Would most definitely use this site again...
- on Sun, 19 Feb 2017 13:42:07 GMT
"Yamazakura Whiskey"
Great service and sensible prices
- on Sun, 19 Feb 2017 13:05:23 GMT
"Brilliant service"
Great website, good prices, excellent delivery and packaging
- on Sun, 19 Feb 2017 12:57:02 GMT
"Great service, great product!"
Although I only ordered the day before, my order arrived as requested and I even got a text with delivery time. The tequila itself (Calle 23 Anejo) is fabulous - my husband reckons it's the best he's ever tasted! The gift card was also perfect - really classy. Many thanks.
- on Sun, 19 Feb 2017 12:53:44 GMT
"Brilliant"
Amazing choices. Very quick delivery. Will be ordering from you again SOON
- on Sun, 19 Feb 2017 12:36:48 GMT
"Very good"
Very good from ordering to delivering would highly recommend
- on Sun, 19 Feb 2017 12:35:47 GMT
"Valentine's present"
More than happy with the service and product ordered. The price was spot on especially as the bourbon included free glass and shaker. I have used whiskey exchange before and will be again. Would definitely recommend
- on Sun, 19 Feb 2017 12:29:49 GMT
"Always top star"
Not first time buying from them. Top quality and fast delivery.
- on Sun, 19 Feb 2017 12:20:12 GMT
"50th birthday present"
Very pleased with the speedy service and present which I sent to a dear friend which I was told was package very well . Easy to use website.
- on Sat, 18 Feb 2017 19:38:28 GMT
"Excellent Service"
Very pleased with the product and prompt delivery.
- on Fri, 17 Feb 2017 16:31:39 GMT
"Ordering a bottle of Stroh Schnapps"
Ordering and execution online were easy and well carried out. The bottle of Stroh Schnapps - which is the one my father likes the most - arrived in good time, was well packaged and the box easy to unwrap.
- on Fri, 17 Feb 2017 08:38:23 GMT
"Good price & quick delivery"
Competitive price and quick delivery, would recommend
- on Thu, 16 Feb 2017 23:58:35 GMT
"Superb!"
Great service the present was delivered next day and was nicely packaged thank you. I would definitely use this company again highly recommended!
- on Thu, 16 Feb 2017 20:01:42 GMT