Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 25214 reviews

"Superb!"
Very easy website to use. I received my purchase quickly and it was very well wrapped. Highly recommend it.
- on Wed, 22 Feb 2017 22:53:37 GMT
"Outstanding service."
From order till arrival, professional service. Delivered as promised. Highly recommend.
- on Wed, 22 Feb 2017 19:48:05 GMT
"Amazing Site"
Always on the site for more unique whiskys! Delivery is always when promised and packaging is always unharmed! Amazing range of drinks and I'm always confident when I order that my item and money will be safe and protected!
- on Wed, 22 Feb 2017 19:45:12 GMT
"Great service"
Great communication and fast delivery of my order. Excellent service,will definitely be buying from again
- on Wed, 22 Feb 2017 17:49:03 GMT
"Good selection let down by poor delivery creating additional hassle"
Using Parcelforce for delivery when an item is urgent is not acceptable especially when said item takes 4 days rather than 24 hours to get delivered and their own storage is literally just up the road. The selection is good with quite a few difficult to find products, but some cheaper prices elsewhere.
- on Wed, 22 Feb 2017 13:31:35 GMT
"arrived ahead of schedule"
brilliant service, got a bottle engraved and it arrived two days earlier than quoted which was handy. tracking was very easy
- on Wed, 22 Feb 2017 13:20:25 GMT
"Excellent service"
I found the on line ordering process extremely straightforward. As the item I ordered was a birthday gift, I opted to pay for the express delivery. I was kept in touch as to the progress of my order and it arrived the morning of the following day. The item was well packed and went down a treat with the recipient! Would definitely use this company again.
- on Wed, 22 Feb 2017 13:17:34 GMT
"Quick service"
Good choice of products, quick service and delivery.
- on Wed, 22 Feb 2017 13:07:15 GMT
"Good service"
The product I wanted was out of stock so I used the notification service. I have used others before and invariably nothing happens. With the Whisky Exchange I was timeously notified when the product was available and placed the order which was speedily dealt with.
- on Wed, 22 Feb 2017 12:59:10 GMT
"First Class Service"
Ordered goods on the Wednesday night and they were delivered on the Friday morning. Well packaged and bottle was engraved to spec asked for and gift card was good also. Will not hesitate to use this company again.
- on Wed, 22 Feb 2017 12:24:56 GMT
"Excellent service"
Great website, good communication on the delivery.
- on Wed, 22 Feb 2017 12:09:58 GMT
"straightforward, simple, efficient"
My order and change of address was dealt with quickly and easily by the same person over the phone. Order arrived at time specified in perfect packaging. No problem's encountered at all. Will continue to use and recommend.
- on Wed, 22 Feb 2017 12:07:40 GMT
"Whisky"
Very good service, items arrived well pack and when they were supposed to. Wii use again.
- on Wed, 22 Feb 2017 12:07:17 GMT
"Very efficient"
2 texts prior to delivery for 1 hour window very good.
- on Wed, 22 Feb 2017 09:17:43 GMT
"Asbach Brandy."
Placed the order 11.15 Saturday night, the Brandy arrived the following Tuesday morning. Excellent delivery service.
- on Wed, 22 Feb 2017 08:16:34 GMT
"Perfect!"
Quick, efficient, easy n engraving on bottle was class. Highly recommend n will use again.
- on Tue, 21 Feb 2017 19:13:52 GMT
"Somerset Cider Brandy"
Excellent Service, Excellent Value, Excellent Product
- on Tue, 21 Feb 2017 17:43:30 GMT
"Perfect"
Easy to order, came exactly when it should and well packaged
- on Tue, 21 Feb 2017 16:01:49 GMT
"Great service"
I was struggling to find the rum my colleague wanted for his birthday. Found it on the website and once ordered it was delivered next day. No problems.
- on Tue, 21 Feb 2017 16:00:44 GMT
"buying gin"
Prompt service. One problem was the carrier din not follow the instructions given.consequently I had to pay an extra pound to have the parcel released
- on Tue, 21 Feb 2017 15:41:34 GMT
"Delighted.......Slainte'"
I was a little concerned about how my prized bottle would be transported but two days later it arrived in the Highlands safe and sound. Bottle and carton were wrapped separately in bubble wrap and then packed in a large cardboard box filled with insulation material. My whisky arrived in perfect condition. Well done TWE...........
- on Tue, 21 Feb 2017 15:02:43 GMT
"Bourbon buyers"
Have a good range of bourbons for all pockets, from different distilleries. Very prompt service arrived well packaged and arrived on time
- on Tue, 21 Feb 2017 15:01:40 GMT
"Would use again"
Found item i was looking for easily. Item arrived well packaged and in under 24 hours!!!. Nice option of gift card available for only 50p. Very happy with purchase and service and would use again and recommend to others.
- on Tue, 21 Feb 2017 14:34:26 GMT
"Excellent....."
Great website to see exactly what you want and most of all very user friendly from start to finish
- on Tue, 21 Feb 2017 14:06:51 GMT
"First transaction."
A very satisfactory first experience of dealing with TWE. Item was extremely well packaged, and communications were first class. Would not hesitate to use again, or indeed recommend them.
- on Tue, 21 Feb 2017 14:04:18 GMT
"Superb !!!"
Purchased a bottle of the afore mentioned whiskey for a friend. He was absolutely delighted with it. The Service was brilliant arriving on the nominated day as requested. Exceptional Company to deal with.!
- on Tue, 21 Feb 2017 13:41:26 GMT
"Fantastic service."
I chose a special offer malt I'd never heard of as a birthday gift. Didn't chooses next day delivery. But nevertheless the gift arrived next day. The carrier offered several delivery options and left it with a neighbour as requested. I'm assured by the recipient that the product is excellent. I can't fault this company and will definitely use them again.
- on Tue, 21 Feb 2017 13:39:13 GMT
"Good Sevice"
Ordered a bottle of Fernet Branca in the evening of 14 February and it was delivered (well packed) in the morning of 16 February. Tracking provided online and the delivery firm texted me the hour of delivery which was exactly adhered to.
- on Tue, 21 Feb 2017 12:59:46 GMT
"Excellent service !"
Excellent service .Ease of ordering , tracking delivery , delivery swift ! Very efficient .Will certainly purchase again . To be recommended.
- on Tue, 21 Feb 2017 12:34:24 GMT
"Excellent service"
Great service and reasonable shipping with fast dispatch. Excellent selection available. Thanks.
- on Tue, 21 Feb 2017 12:15:33 GMT
"good and quick service"
Ordered couple of drinks which arrived quickly and well packed
- on Tue, 21 Feb 2017 09:45:31 GMT
"Quick delivery of my order"
My order was delivered very quickly and packaged very securely and the delivery cost was reasonable.
- on Tue, 21 Feb 2017 08:00:55 GMT
"Good fast service"
Order very easy to place and delivery was very quick, was a bit expensive but worth the hassle free service
- on Mon, 20 Feb 2017 21:53:37 GMT
"First class!"
I ordered a particular brand of champagne for my Fathers birthday as it is his favourite and not always easy to get hold of. It was delivered really quickly and was exceptionally well packed. I was kept up to date of when the order would be delivered by text and was even able to leave a message for the courier when ordering. First class experience from beginning to end and I shall definitely use The Whisky Exchange again.
- on Mon, 20 Feb 2017 15:52:51 GMT
"Great Service!"
Had absolutely no problems! Fast turnaround and customer support answered my questions very quickly. I would certainly use again!
- on Mon, 20 Feb 2017 14:03:36 GMT
"Excellent service and rapid delivery First"
First use of site to obtain a special gift for a friend.
- on Mon, 20 Feb 2017 13:46:25 GMT
"Excellent service, fast dispatch"
Highly recomended
- on Mon, 20 Feb 2017 13:30:51 GMT
"Opinion"
Delivered goods when stated, items were well packed.
- on Mon, 20 Feb 2017 13:26:39 GMT
"Easy ordering, kept informed, smooth delivery."
No problems with this order from the Whisky Exchange. Order arrived in good time, well packaged and packaging can all be recycled which I liked.
- on Mon, 20 Feb 2017 12:16:00 GMT
"Satisfaction"
I was impressed with the speed of service
- on Mon, 20 Feb 2017 11:11:11 GMT
"Great, quick service."
The website is very easy to use for special requests such as personalised bottles. Process is all very straight forward and delivery is very quick after the order is placed. Great service.
- on Mon, 20 Feb 2017 11:03:36 GMT
"Great service shame the postage costs are high..."
Item arrived promptly and packaged well. For a single item or small value stuff the postage costs are quite high. 1/3 of what the bottle of Gin was costing which is a shame. Particularly as Amazon were selling for much less. Otherwise a happy customer but please revise the postage!!
- on Mon, 20 Feb 2017 11:00:11 GMT
"Cigar Malt"
Excellent prompt service.
- on Mon, 20 Feb 2017 10:00:33 GMT
"Efficiency"
Product arrived at specified time. Well packaged.
- on Mon, 20 Feb 2017 07:45:07 GMT
"Excellent Service"
On this website there is so much choice, I was looking for a red vodka for my husband for Valentine's day, Easy to navigate website and such much detail of each product. The service was excellent very speedy delivery, will use again.
- on Sun, 19 Feb 2017 18:24:14 GMT
"The best whisky site on the net"
Been using The Whisky Exchange for the past 12 years. Total confidence in them. Through the WE I've obtained dozens of whiskies/spirits I never thought I could obtain.
- on Sun, 19 Feb 2017 18:13:13 GMT
"Outstanding service and stock"
Late order for hubby for Valentine's but they worked their magic and we received on the day. Great variety of products, mine are the smokey, peaty flavoured of malt whisky. The Dark Storm was what my husband bought while we were in the airport last year & l wasn't sure l would be able to get him one BUT they came through. So, excellent service. Prompt delivery. Very well protected so minimal chance of breakage. Thoroughly recommended!
- on Sun, 19 Feb 2017 17:50:31 GMT
"Great service"
Well packaged, good price for harder to find bottles, quick delivery. Will definitely be back.
- on Sun, 19 Feb 2017 17:24:28 GMT
"Will always use"
1st time user and amazed how good and easy this was Will use again and highly recommend
- on Sun, 19 Feb 2017 17:08:23 GMT
"Did exactly what they said on website"
Faultless, can not complain about anything
- on Sun, 19 Feb 2017 16:28:56 GMT