Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.5 /10 from 16782 reviews

"very easy to buy"
well I found what I wanted. it was cheaper than on other sites so it gets marks for good value. I thought that P+P was very reasonable also. it arrived quickly. I will definitely be using them again x
- on Sat, 18 Apr 2015 17:52:33 GMT
"An nice easy shopping experience"
I received my order promptly and the item was very well packaged.
- on Sat, 18 Apr 2015 14:06:42 GMT
"Brilliant Service, Really Helpful"
I needed a 18yr old single malt with an engraved bottle sending to me asap as I had left this a little late before a special family occasion. The service and willingness to help me by the Whisky Exchange was absolutely first class. I will be using them again and I cannot recommend the service highly enough.
- on Fri, 17 Apr 2015 11:13:22 GMT
"awesome whiskey"
Great service, fast postage and great taste. Enjoy! !!!!
- on Thu, 16 Apr 2015 21:34:59 GMT
"Excellent very happy with item"
I would recommend this company, i order a bottle with engraving an it came really nice. Thanks to all team.
- on Thu, 16 Apr 2015 21:13:14 GMT
"Fantastic"
Whiskey Exchange is great. Brilliant selection, good prices, reasonable postage and reliable service. Literally everything you could want in an online company and they sell booze. Nothing more to be said.
- on Thu, 16 Apr 2015 21:00:08 GMT
"Great, thanks"
Exactly what I was looking for. Done!
- on Thu, 16 Apr 2015 19:42:13 GMT
"fast, easy and quality"
Title says it all
- on Thu, 16 Apr 2015 19:03:52 GMT
"Excellent service"
Easy website to follow, kept well informed on progress of order which arrived very quickly via Parcelforce. Very well packed.. Will use again. particularly single malt whiskies not readilly available in English wine merchants.
- on Thu, 16 Apr 2015 18:25:58 GMT
"Excellent products and service"
Spot on from start to finish. No problems at all. Great products, lovely packaging, delivered quickly. Wonderful!
- on Thu, 16 Apr 2015 18:24:13 GMT
"A very lucky find"
I was so lucky coming across The Whisky Exchange had spent hours looking for the this whisky. I think they are the last ones of Tamnavulin at that price they have made my partners day. Thank you so much. But still waiting on WOW points
- on Thu, 16 Apr 2015 18:03:09 GMT
"excellent"
brilliant service, 10/10 would happily use again :-) :-) :-)
- on Thu, 16 Apr 2015 16:17:14 GMT
"Great service"
Impressed with the quick delivery
- on Thu, 16 Apr 2015 15:27:34 GMT
"90th Birthday Gift"
My Uncle was delighted with His Rum, which was delivered with no hatle and a gift card for the occasion
- on Thu, 16 Apr 2015 14:55:14 GMT
"Great Service."
I have ordered 3rd time with Whiskey Exchange and I am more than happy with the service, packaging, delivery and courtesy. I will recommend everyone to stop going to off licences and start buying good booze online at The Whiskey Exchange. Thank you, Dr. Akhilesh Gandhi
- on Thu, 16 Apr 2015 14:52:59 GMT
"Great experience"
Great price, fast delivery and excellent packaging. Couldn't ask for more. Will definitely use again.
- on Thu, 16 Apr 2015 14:19:05 GMT
"Watch your tracking as there's a disclaimer. A superb customer service"
I used The Whisky Exchange to send a gift to a dear friend as way of saying thanks. Pretty much competitively priced products, maybe a little more in P&P, however this may be key. I noted that my package had been held at a Parcel Force Depot. Turns out the bottle had been smashed and I was advised to contact the supplier, which I did. Now there's a 10 day disclaimer attached to the supplier remaining responsible for replacement. This wasn't a problem at all. The customer service was second to non. After a very brief, positive, helpful phone call was made. Within minutes an e-mail confirming the replacement order came through and the gift was delivered with 24 hours. Great work Whisky Exchange.
- on Thu, 16 Apr 2015 14:18:08 GMT
"Brandy purchase"
Excellent service from the Whisky Exchange, the website was very easy to navigate. Excellent choice of goods, delivery and the quality of the product I purchased was first class. I will be shopping with them again.
- on Thu, 16 Apr 2015 11:33:00 GMT
"Feedback"
Good selection, found product I needed, gift options, delivered on time etc
- on Thu, 16 Apr 2015 10:52:44 GMT
"Very good"
Would use your company again, quick and less hassle
- on Thu, 16 Apr 2015 10:27:18 GMT
"25 year old whiskey"
Frankly brill. Great web site, I am a new customer but registration was simple, as was payment. Package arrived, in good condition, when advised it would. Just wish it was my 50th Birthday, awesome gift, combined with a Swig hip flask. #justthejob !
- on Thu, 16 Apr 2015 09:14:57 GMT
"Truly Royal Service"
I have purchased Crown Royal Canadian Whisky a couple of times now from The Whisky Exchange and can honestly say that the service, communication and delivery are first class. I would and have already recommended them.
- on Thu, 16 Apr 2015 08:49:23 GMT
"As promised"
They had what I wanted. The price fell into the range at which others were selling, so I made my purchase. It arrived quickly and unbroken. I would order from them again.
- on Wed, 15 Apr 2015 19:47:21 GMT
"Very Nice Whiskey Brilliant Price"
Quicker than expected delivery well packaged fully informed of delivery time down to the 1 hour slot & most importantly 1 Very Happy Dad who received the present.
- on Wed, 15 Apr 2015 18:17:27 GMT
"metaxa"
Excellent service
- on Wed, 15 Apr 2015 17:50:21 GMT
"Solid service"
Dispatch of package was fairly quick, and bottles were well wrapped. No problems.
- on Wed, 15 Apr 2015 17:20:36 GMT
"fantastic personalised gifts"
My partner and I bought two of the personalised whisky bottles for the best men at our wedding. These bottles look lovely and we are very pleased with the item, delivery and service we received. Thank you Whisky Exchange x
- on Wed, 15 Apr 2015 16:36:58 GMT
"Second purchase made, and won't be the last"
Gin was bought as a gift and was delivered quickly. Browsing and using the search facility was easy too.
- on Wed, 15 Apr 2015 13:44:23 GMT
"Excellent service all round."
The items I ordered were superbly packed and delivered in adequate time .Original order taken efficiently and emails confirming dispatch sent and received promptly John Reid.
- on Wed, 15 Apr 2015 10:46:30 GMT
"Great products"
Great website and easy to use but to charge delivery on a substantial order placed on a Wednesday but not received till the following Monday disappointed me
- on Wed, 15 Apr 2015 10:29:21 GMT
"grey goose.."
the quality on the personalisation was brilliant.. it come in a good amount of time.. always emails to tell me what was going on. definitely use the service again thank you
- on Wed, 15 Apr 2015 09:50:45 GMT
"My Dyscalculia!!"
I made the most stupid mistake, involving commas within numbers and thought I had bought a £50 bottle of cognac but it was really £50,000!! They were very understanding and didnt make me feel stupid. The service was brilliant sorting out the problem was made easy by a very effiicient young man.
- on Wed, 15 Apr 2015 08:02:14 GMT
"delivery"
admittedly I ordered this whiskey just before a bank holiday I was informed that my order would come on wednesday when I telephoned I was told that it would come on thursday I waited in all day thursday I called 3 times I was told the delivery would come by 630 i waited till 730 in the evening no delivery I called and emailed I was told it would come before 2 in the afternoon on the friday it actually came later
- on Tue, 14 Apr 2015 21:53:57 GMT
"The Wild Geese"
Right product on time
- on Tue, 14 Apr 2015 18:40:10 GMT
"Very good service and price"
There is a very good selection on whisky exchange which is priced competitively. The service is also very good with quick delivery for a reasonable charge.
- on Tue, 14 Apr 2015 17:29:13 GMT
"A joy to shop on The Whisky Exchange."
I had a great experience, Great range to choose from, quick and easy payment, Fast delivery everything you want when shopping online.
- on Tue, 14 Apr 2015 16:19:06 GMT
"Great selection and service"
Third order with TWE and as always a prompt and professional service. Confirmation of order and despatch within 24 hours and tracking with parcel force until delivery at door.
- on Tue, 14 Apr 2015 16:14:26 GMT
"Fantastic"
Excellent service
- on Tue, 14 Apr 2015 15:54:39 GMT
"Pussers rum"
Ordered and received 3 bottles of pussers rum in 5 days, in good order, only thing I don't like is the money being taken out before dispatch.
- on Tue, 14 Apr 2015 15:23:36 GMT
"Pusser's Rum"
This is the third time I have used The Whisky Exchange to get a gift of the above for my friend on a special ocassion. They did not dissapoint and having ordered it Wednesday it arrived Friday so was ablt to give to my friend before he departed on holiday, he is certainly looking forward to his return. Effcient, a very good and fair price and well packaged. I am bound to share a wee 'tot'.
- on Tue, 14 Apr 2015 15:00:52 GMT
"10/10"
All good many thanks
- on Tue, 14 Apr 2015 14:54:45 GMT
"Excellent"
Delivery came very quickly. Very well packaged. Excellent service would recommend this company.
- on Tue, 14 Apr 2015 13:44:16 GMT
"Excellent choice of miniatures."
I bought miniature vodkas because I wanted something different as a gift.The choice was excellent and the delivery was really fast,I will definitely be buying again.
- on Tue, 14 Apr 2015 11:20:32 GMT
"The Whisky Exchange"
I love The Whisky Exchange. I enjoy their in-shop service, advice and knowledge; I enjoy the tastings they organise , their creative enthusiastic approach, and their online ordering service is simple, polite and efficient. The only downside is the time I waste browsing their colourful, comprehensive website...
- on Tue, 14 Apr 2015 11:18:53 GMT
"Personalised Champagne"
I have bought this twice now and they both looked amazing, fast delivery and good selection.
- on Tue, 14 Apr 2015 08:00:50 GMT
"excellent "says what it does on the tin""
order delivered in perfect condition - prices very competitive
- on Tue, 14 Apr 2015 07:55:21 GMT
"Item arrived quickly"
hey I ordered my item and it arrived within the time the site said and was as described.
- on Mon, 13 Apr 2015 18:23:43 GMT
"johnny Walker."
Orderd A lovely bottle of Johnny blue for my father inlaw also had it engraved looks fantastic he was over the moon, thanks again to whiskey exchange.
- on Mon, 13 Apr 2015 17:44:03 GMT
"Excellence as standard"
If you're looking for something a little different, well packaged, delivered on time....always great quality and excellent customer service....here is the place to go....
- on Mon, 13 Apr 2015 17:42:58 GMT