Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from

Rated 9.5 /10 from 19393 reviews

"Does what it says in the advertising!"
What you see - is what you get! How refreshing!! Good reviews of new products - easy ordering - quick delivery = Success!
- on Fri, 27 Nov 2015 23:23:20 GMT
"A1 service"
Quick and efficient from ordering to delivery of product. Will definitely use again
- on Fri, 27 Nov 2015 18:53:07 GMT
"So quick"
These guys delivered really quickly following the order. I made a mistake in telling them which day my brother's family would be in regarding accepting the delivery but they shrewdly hid the delivery at the front of the house.
- on Fri, 27 Nov 2015 16:40:27 GMT
"Fast delivery"
Hi, I am 99.99% happy with my purchase and items delivery. Just a teeny tiny but - I have left instructions for the delivery to leave the parcel at the main building reception however he attempted to come in to the actual office printed on the address label to deliver. Not a dramatic issue for me however the option of having to leave a note for delivery man is there for a reason:) Will definitely use your services in the future and would highly recommend it!
- on Fri, 27 Nov 2015 15:54:30 GMT
"motorhead vodka"
Very good service.on time delivery.would use again.
- on Fri, 27 Nov 2015 15:54:02 GMT
"50Th birthday"
An easy to use web site with a luxury feel Speedy delivery which was accurate with timed eta Beautifully packed Sensational product with the enhancement choice to make personal
- on Fri, 27 Nov 2015 12:32:56 GMT
"The Antiquary 12 years old"
Unavailable elsewhere. Arrived safely after 3 days.
- on Fri, 27 Nov 2015 11:36:36 GMT
"Once again, can't fault The Whisky Exchange"
Well wrapped, fast efficient delivery
- on Fri, 27 Nov 2015 07:49:44 GMT
"Great service"
Fantastic selection of whisky including great information. As a whisky virgin buying for an amateur connosuere this was very helpful. Fast secure delivery. All in all had a great experience with the whisky exchange
- on Fri, 27 Nov 2015 00:24:41 GMT
"Excellent Fast Service"
Item arrived well packaged very soon after order. I would probably give you five stars, but I haven't tasted it yet. It's a gift!
- on Thu, 26 Nov 2015 22:37:34 GMT
"Great service and great product"
From order to delivery the service was great. And the whisky with the inscription looks fab.
- on Thu, 26 Nov 2015 22:10:49 GMT
"Excellent Ordering system and Fast Delivey"
First order was quick easy and fast. I will be joining Laithwaites for further orders. Fist class!
- on Thu, 26 Nov 2015 20:46:30 GMT
"Excellent Value"
Loved the little gift box of selected Jonny Walker whiskeys. My Dad will love them
- on Thu, 26 Nov 2015 20:19:05 GMT
Goods delivered quickly and we'll packed and resonable prices too, what more could anyone want or need.
- on Thu, 26 Nov 2015 20:11:54 GMT
"Great selection and very quick delivery."
Looking for an unusual item as a present, found it here. The purchase was quick and straight forward. The item arrived very quickly and was extremely well packaged. Will definitely use them again.
- on Thu, 26 Nov 2015 17:15:34 GMT
I don't buy that often from the Whisky exchange but when i do there is no fuss or bother click on the item add it to my cart and its always in stock, unlike some other online stores i could mention. Never any trouble going through the check out and the deliveries are always on time and never had any items damaged in transit. Would highly recommend any Whisky lover to use them the prices are very reasonable plus it opens up a unbelievable plethora of spirits to you.
- on Thu, 26 Nov 2015 16:43:01 GMT
From my order to the delivery, 100% first class. Thank you.
- on Thu, 26 Nov 2015 16:42:16 GMT
"Great service"
I ordered a bottle of Powers whisky as this is the only place to find it. Easy to order online and delivered within a few days. Would recommend this service whole heartedly
- on Thu, 26 Nov 2015 16:08:07 GMT
"Whiskey Exchange"
Used this site three times now. Always great choice, fast delivery( with a high standard of packing)
- on Thu, 26 Nov 2015 15:56:16 GMT
"Fair prices, no nonsense service!"
Great one-stop shop. Quick/easy to find each item (and handy tasting notes & reviews), select, check out and done in a few clicks. What you want/need in 2015, and come to expect as the norm (but sadly not always the case with some sites). Whilst I think the prices are fair/reasonable for market and I have no problem with Delivery Charges, the ONLY reason I did not give 5 stars, is that I would have like to have seen a modest discount for buying multiple bottles (3) or the delivery charged waived. Not sure if you have to buy by the case for that, but 3 bottles is enough for a lot of customers - even with Xmas coming...!! Definitely be back though!
- on Thu, 26 Nov 2015 15:43:37 GMT
"Well priced whisky & great service."
Fantastic experience. Good price, easy to use website and quick delivery. Will definitely be using them again.
- on Thu, 26 Nov 2015 15:31:06 GMT
"excellent service"
Great choice of products, and first class distribution, would definitely use this company in the future
- on Thu, 26 Nov 2015 15:05:06 GMT
"Was it worth it !"
You bet it was - first class product, packing and delivery. Now to sit back and enjoy over the festive season.
- on Thu, 26 Nov 2015 14:21:15 GMT
"excellent service"
SO glad i found this site,they stock in hard to come by items like,damson gin,berries sheridens .And if it isnt in stock they will email you when it is.The packaging is really good,and arrives quickly after ordering .Will be using this company in future .
- on Thu, 26 Nov 2015 14:03:07 GMT
Their service is excellent alongside their delivery, super quick and convenient!
- on Thu, 26 Nov 2015 13:46:39 GMT
"Simple and Efficient Experience"
First time I had used this company so was unsure what to expect - but website was accessible, ordering straightforward, and delivery happened just as I had requested at time of ordering.
- on Thu, 26 Nov 2015 13:30:39 GMT
"Professional seller cares to delivered product quick, without any damages"
Products packed end secured really well styrofoam was put everywhere even inside separate boxes. Glasses were taken out and secured separately. I really liked it (comparing with one of the biggest seller beginning with a I received blue johny walker which was flying inside box as there was empty space in box and was only wrapped once with thin bubble foil and bottle handler inside box was broken (shame as it was supposed to be a gift)) but it was another seller so ordering from Whisky exchanged was a big difference styrofoam really everywhere to secure product. Anyway getting back to Whisky exchange - all my future orders now will be from them, quick delivery and everything secured like transplantation organs - couldn't be better.
- on Thu, 26 Nov 2015 13:05:41 GMT
"Laurent Perrier"
Great service with swift delivery and extremely competitive on price. Highly recommended.
- on Thu, 26 Nov 2015 13:01:22 GMT
"Bought stuff it turned up"
I bought gin. It turned up when expected. Yup.
- on Thu, 26 Nov 2015 11:31:57 GMT
"Lack of delivery information"
Thank you for the chance to review your service. The Rum was a gift for my son so as yet I have no idea if it is what he expected. The delivery was achieved quite soon after my order, there were however complications. You advised that there would be an email with the delivery information dates, times etc No email was recieved, living a normal life where I do leave the house I was unaware of the delivery. So was very supprised to find a card through the door telling me that the package could not be delivered and was at a Post Office a mile away. This entailed a visit which needed to fit in with the opening times of the post Office. The objective of ordering on line is for "Home delivery" not having to walk a couple of miles in the pouring rain to collect the package. Cheers John
- on Thu, 26 Nov 2015 10:13:48 GMT
"Quick and reliable"
Have had good prices, excellent service and great delivery
- on Wed, 25 Nov 2015 21:36:41 GMT
"Great service"
Fab and easy shopping, defiantly recommed
- on Wed, 25 Nov 2015 19:16:10 GMT
"Fantastic service"
Absolutely fantastic selection of both easily available spirits and those harder to find. Ordered a bottle of Gin, which is quite hard to get a hold of. Came via recorded courier in two days. Packaging was second to none. Loads of bubble wrap surrounding the bottle, in a very well sized box. I would definitely use again!
- on Wed, 25 Nov 2015 17:27:30 GMT
"A Company to raise your glass to"
I have never ceased to be impressed with The Whisky Exchange, great range of products, outstanding almost instant delivery and whisky without peer !
- on Wed, 25 Nov 2015 16:56:25 GMT
Arrived even earier than anticipated, well done.
- on Wed, 25 Nov 2015 16:48:07 GMT
"faster than expected"
can't comment on the taste as it was a gift for someone else but the website was easy to negotiate and the product arrived the next day even though i'd only opted for standard delevivery
- on Wed, 25 Nov 2015 16:08:23 GMT
"Whisky delivery"
I have consistently used the whisky exchange for special occasion deliveries. They are always prompt and the items are well packaged. I would definately recommend them.
- on Wed, 25 Nov 2015 15:44:03 GMT
"Speed and Quality"
I ordered this in the afternoon, and got it before 9 the next morning! The items were well packed and arrived in perfect condition! I love the whisky exchange!
- on Wed, 25 Nov 2015 14:41:06 GMT
"Order placed"
I placed an order for a malt for my son the am very impressed with the speed and efficiency in handling the order so quickly. I would definitely use The Whisky Exchange again.
- on Wed, 25 Nov 2015 12:49:15 GMT
"Whisky Exchange Review"
Easy to use website and online ordering, speedy delivery, Would recommend to others
- on Wed, 25 Nov 2015 12:44:58 GMT
"room for improvement"
Would happily have given it 5* if it hadn't been for the promised delivery confirmation/tracking info e-mail never being sent, hence was very lucky to be in when parcel arrived. When I queried this I received what I perceived as a rather dismissive response telling me "it must have got into your junk mail" (it hadn't, I always check it before binning it, I don't get hundreds!) or ....whatever. Pity!
- on Wed, 25 Nov 2015 12:16:28 GMT
"supplied what I asked for"
I received no conformation email from courier
- on Wed, 25 Nov 2015 12:03:37 GMT
"Grate company"
Superbe servis as always with a grate salection..
- on Wed, 25 Nov 2015 12:02:09 GMT
"Can recommend"
Reasonable price, quick delivery and extremely well packaged
- on Wed, 25 Nov 2015 11:14:08 GMT
"Excellent service"
Clear and easy to use web site. Order processed and delivered very quickly. Very well packed. I will be back...
- on Wed, 25 Nov 2015 11:01:42 GMT
"Excellent service"
Easy to order and excellent service. Prompt delivery
- on Wed, 25 Nov 2015 10:53:56 GMT
Fast, efficient, no messing,excellent packaging. Highly recommended
- on Wed, 25 Nov 2015 09:57:55 GMT
"Simply easy."
Great selection, easy checkout, delivery options are perfect and incredibly helpful. Simplicity at its finest.
- on Wed, 25 Nov 2015 09:53:39 GMT
"Swift delivery"
Recently visited the Cotswolds and dithered over buying a bottle of Cotswolds gin, came away empty handed and really regretted it. Came online to see The Whiskey Exchange sold the gin I wanted, which was marginally cheaper even with postage costs. It didn't come in a presentation box but it was for my own consumption so I wasn't bothered. Website is clear and ordering was simple. Received my gin promptly and well packed to avoid damage. Would recommend and will use again.
- on Wed, 25 Nov 2015 09:51:26 GMT
"great service"
Quick delivery, and securely packed
- on Tue, 24 Nov 2015 22:39:14 GMT