Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 22640 reviews

"Very good service"
Easy ordering system, item delivered on time and was a very well received gift.
- on Fri, 30 Sep 2016 16:16:47 GMT
"Good"
Bought as a gift so still In box but very prompt service
- on Thu, 29 Sep 2016 21:47:54 GMT
"Great selection and fast delivery!"
So much choice online, delivery was extremely quick and I only selected standard! My bottles were securely packed with adequate padding to ensure no breakages. Would definitely use again.
- on Thu, 29 Sep 2016 21:13:35 GMT
"champagne"
Good seller highly recommend
- on Thu, 29 Sep 2016 20:10:58 GMT
"Excellent service"
Very helpful very good service quick delivery would definitely shop here again.
- on Thu, 29 Sep 2016 18:42:16 GMT
"Arran Gold order"
I placed my order online and in no time at all it was delivered for me to enjoy.
- on Thu, 29 Sep 2016 13:25:21 GMT
"Excellent service"
We placed our first order with the Whisky Exchange this year and it was processed and dispatched very efficiently. We will certainly use them again for any future orders.
- on Thu, 29 Sep 2016 13:20:58 GMT
"New York champagne tin and bottle of champagne"
Absolutely brilliant purchase I bought this for my stepdaughters 21st birthday in October and she is actually going to New York so what a great gift
- on Thu, 29 Sep 2016 13:12:34 GMT
"The Whisky Exchange"
A repeat customer I have found The Whisky Exchange to be very efficient, delivery is quick and safe due to the items being well-packed by The Whisky Exchange - always a concern when ordering expensive & fragile items like whisky and other spirits. They have always been courteous and a pleasure to deal with.
- on Thu, 29 Sep 2016 08:56:17 GMT
"Great service"
My order arrived quickly and was perfectly packaged. Thank you.
- on Wed, 28 Sep 2016 17:41:58 GMT
"Fantastic service!"
Cannot fault them at all! Super smooth and easy transaction! Items arrived in no time! Quality service from start to finish! Thanks!!
- on Wed, 28 Sep 2016 16:59:38 GMT
"Good Service"
Ordered easily and received goods within the time stated. The delivery however was a little strange. On ordering I was informed that the goods required a signature and could not be left; however I checked the delivery status on the website and it said it had been delivered and signed for by me (not possible as I was at work). It showed a signature (but not mine). When I got home I expected my order to have been left with a neighbour, but it was left in the shed outside - no signature. Not the fault of the company, but a fault with the carriers. On the plus side, the whisky was a present and it was greatly appreciated.
- on Wed, 28 Sep 2016 16:08:03 GMT
"First order"
Have only dealt with this company once but given how smooth things went will not hesitate to use them again. Order arrived when expected and was absolutely correct. Given my experience I would definitely recommend to family and friends
- on Wed, 28 Sep 2016 16:02:37 GMT
"Excellent and efficient"
A very efficient way of delivering a present, very speedy and I was informed all the way along of progress.
- on Wed, 28 Sep 2016 16:01:02 GMT
"thewhiskyexchange.com"
delivery excellent! would recommend defo this company to everyone!
- on Wed, 28 Sep 2016 15:50:20 GMT
"Flawless"
Great product range, carefully packaged and delivered promptly with care. When buying more than one bottle it would be good to be able to add separate delivery and gift card options rather than buying separately. Just a thought.
- on Wed, 28 Sep 2016 15:10:25 GMT
"Excellent value, excellent service."
I've only used this company once, but I shall return to use them again. Their products are great value and their service is excellent.
- on Wed, 28 Sep 2016 13:53:41 GMT
"Nothing to fault"
Good availability, quick to order and safely delivered in the time promised!
- on Wed, 28 Sep 2016 13:45:04 GMT
"Poor online paypal transaction"
It took two months and my telephone intervention to secure my online order. For some reason the Paypal payment was not accepted and sat in my Paypal account awaiting authorisation from The Whisky Exchange for two months. Thre removal of the transaction required several 'phone calls between myself, Paypal and The Whisky Exchange who finally managed to remove the Paypal payment. I subsequently paid over the 'phone by card. I would not advise anyone to attempt to pay the Whisky Exchange via Paypal.
- on Wed, 28 Sep 2016 13:34:21 GMT
"Brilliant!"
Very good ideea to make a present. Very pleased and i will buy it again!
- on Wed, 28 Sep 2016 13:23:23 GMT
"Blair Athol - 12 Year Malt"
Great price and product, very happy.
- on Wed, 28 Sep 2016 13:10:49 GMT
"One Happy Customer"
My bottle of George T Stagg was delivered very quickly and well packaged. Thank you again Whiskey Exchange!!
- on Wed, 28 Sep 2016 13:10:17 GMT
"Service"
Excellent service from start to finish could not be happier
- on Wed, 28 Sep 2016 07:41:01 GMT
"Service is always excellent"
Range Quality Delivery. 100% always.Thank You
- on Tue, 27 Sep 2016 19:30:28 GMT
"High quality packing"
Packaging excellent
- on Tue, 27 Sep 2016 16:57:33 GMT
"This is our 2nd order"
I can highly recommend ordering from The Whisky Exchange. This is our second order. Your order will arrive promptly and every effort is made to ensure your order arrive in pristine condition.
- on Tue, 27 Sep 2016 16:33:35 GMT
"EXCELLENT"
COULD NOT FAULT THE SERVICE I WOULD 100% RECOMMEND THEM
- on Tue, 27 Sep 2016 16:06:30 GMT
"Great service."
I was in the london shop and they didnt have what i want.so they helped my to invited it from the internet.its took 2 days to come.thank you.
- on Tue, 27 Sep 2016 14:02:47 GMT
"Delivered on time"
and in one piece, cannot ask for more
- on Tue, 27 Sep 2016 13:12:13 GMT
"Fast delivery and well packaged."
I would buy from them again.
- on Tue, 27 Sep 2016 13:04:00 GMT
"Excellent service"
Easy to use site, fast efficient service, excellent packaging.
- on Tue, 27 Sep 2016 10:40:45 GMT
"Good first time experience!"
Arrived on time and was priced well: first time we have used the Exchange and would use again for sure.
- on Tue, 27 Sep 2016 10:39:29 GMT
"Delivery"
Very fast delivery service, easy to order.
- on Mon, 26 Sep 2016 20:40:37 GMT
"Eexcellent"
I can't fault The Whiskey Exchange. My query prior to ordering was dealt with promptly, and my order was delivered very quickly, well packaged.
- on Mon, 26 Sep 2016 19:14:04 GMT
"Order on Line"
From start of order to delivery " First Class Service"
- on Mon, 26 Sep 2016 18:53:19 GMT
"Wonderful, irresistible range of Whiskies…and GREAT service too"
I am starting to collect Whisky … and find it an amazingly interesting, exciting and the site has taught me such a lot by virtue of an incredible Stock with lots of information alongside each item AND supplies an incredible range of Whiskies … but, for me, as a newcomer, there was a slight glitch on first Order which Adrian,at The Whisky Exchange, handled with aplomb, patience and extremely good communications to me…ALL sorted. This good first experience was reassuring and impressive. The Whsky arrived beautifully, securely packed and this Company are For Real and I shall revisit for sure. Rarely leave REVIEWS ETC..BUT THIS HAS BEEN AN EXCEPTIONALLY GOOD EXPERIENCE. THANKYOU
- on Mon, 26 Sep 2016 18:22:10 GMT
"Very happy"
Website was easy to use. The bottle of whiskey was quickly delivered and brilliantly packaged. I would not hesitate to use the Whiskey Exchange again.
- on Mon, 26 Sep 2016 16:46:21 GMT
"Pisco!"
Easy to use and informative website, great selection of drinks. Fast delivery. What more could you want!
- on Mon, 26 Sep 2016 16:36:56 GMT
"Great service"
Ordered my Noah's Mill one day got it 2 day's later very pleased
- on Mon, 26 Sep 2016 15:28:42 GMT
"Highly recommend."
Fantastic service from ordering to delivery.Items were well packed.Able to track parcel so knew exactly when it would arrive.Will definitely be ordering from The Whisky Exchange again.
- on Mon, 26 Sep 2016 13:08:07 GMT
"Excellent shop"
Great products, several impossible to find anywhere else, and great prices, often cheaper than elsewhere!
- on Mon, 26 Sep 2016 13:03:23 GMT
"Wonderful"
I was looking for a rare bottle of whiskey and found it on your web page. I ordered and it was delivered exactly when you said it would be. Would recommend your service to everyone. Thank you, you will have made my husband a very happy person Christmas morning. Julia.
- on Mon, 26 Sep 2016 07:53:29 GMT
"Fantastic price and service"
Excellent price, prompt delivery, will be using again.x
- on Sun, 25 Sep 2016 21:23:52 GMT
"Wanted whisky, ordered whisky, received whisky - what more is needed?"
They delivered what I ordered when they said they would, it was carefully packed too - can't really ask for much more
- on Sun, 25 Sep 2016 19:48:35 GMT
"Good service"
All bottles arrived intact within 3 days and no problems with the delivery service
- on Sun, 25 Sep 2016 19:11:30 GMT
"First class service"
Ordered a bottle of Ace champagne in a presentation box. Received within two days of ordering. Packaging first class very secure and well packed. The presentation box surpassed our expectations and my son who received it for his 21st was thrilled to bits. Excellent service at a very good price.
- on Sun, 25 Sep 2016 19:06:23 GMT
"Excellent all round."
Extremely good. Great website, range, customer service and delivery.
- on Sun, 25 Sep 2016 16:04:36 GMT
"Excellent service"
Rapid delivery, well packed, good value, excellent selection
- on Sun, 25 Sep 2016 15:05:35 GMT
"Recent Order."
Ordered a few bottles of Gin online, basically I can't fault the service at all. A good selection and very logical Web sales site, my wife loved the personal gift card in her surprise delivery. Definitely would use again.
- on Sun, 25 Sep 2016 15:00:20 GMT
"Fantastic selection"
Great selection of spirits fast delivery
- on Sun, 25 Sep 2016 14:00:36 GMT