Customer Reviews

We've been honoured to have won more than half-a-dozen industry awards in the past few years – but of course, it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated ‘Outstanding’ on Bizrate, where more than 2,000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from more than 700 reviews – so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us – we're glad you think we're doing well, but we want to be even better, so if you’re a TWE customer and you receive an email from Trustpilot, please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 20985 reviews

"Excellent service"
This is my first order with this company and I was impressed with the way it was handled. Especially informing me of expected delivery day because signature was needed.
- on Fri, 05 Feb 2016 17:49:01 GMT
"Ordering Online"
An outstanding choice of whiskies and super fast delivery after ordering from the website. Great. Thanks
- on Fri, 05 Feb 2016 11:14:41 GMT
"Excellent"
Great service, definitely be using them again
- on Fri, 05 Feb 2016 09:59:56 GMT
"escelente"
good service and ofer
- on Fri, 05 Feb 2016 09:23:42 GMT
"quick and safe delivery of great whiskies"
I got what I wanted with rapid and safe delivery. Cannot fault the service
- on Fri, 05 Feb 2016 08:51:07 GMT
"Lorna"
Delivery arrived before expected date
- on Fri, 05 Feb 2016 01:21:23 GMT
"Great selection quick service."
Wide selection of whiskies on offer with easy menu. Competitive prices and fast delivery.
- on Thu, 04 Feb 2016 21:46:17 GMT
"Great all round"
Great service, delivered on date stated and was able to track parcel. Products extremely well packaged to avoid damage. Would recomend and will use again in the future.
- on Thu, 04 Feb 2016 21:35:02 GMT
"Great product, fantastic customer service"
Really good quality engraving, quick order to delivery and great customer service. It was bought as a 40th birthday present, the recipient was very pleased!
- on Thu, 04 Feb 2016 20:06:26 GMT
"Ahoy shipmates."
A fantastic rum selection,and a great delivery service make for an excellent shopping experience.
- on Thu, 04 Feb 2016 17:52:09 GMT
"Perfect experience!"
Would recommend this to anyone that loves their tipple!
- on Thu, 04 Feb 2016 17:24:10 GMT
"Good work"
My whiskey arrived very quickly, was securely packaged and tastes amazing. Thanks Whiskey Exchange.
- on Thu, 04 Feb 2016 17:23:24 GMT
"amazing"
quick shipping, easy to use, personalised service, really really happy, thank you!!
- on Thu, 04 Feb 2016 16:37:24 GMT
"Shopping with The Whisky Exchange"
My recent visit to The Whisky Exchange site was very easy and the item ordered arrived the following Monday. Excellent service.
- on Thu, 04 Feb 2016 16:27:04 GMT
"60th birthday"
Wanted to send two good friends a special gift for their respective 60th birthdays.
- on Thu, 04 Feb 2016 16:02:34 GMT
"First order... Pleased"
Product delivered quickly. Perfectly packaged, option of gift note is a lovely little extra. Thought delivery charges were a little high otherwise would have been 5 stars.
- on Thu, 04 Feb 2016 15:53:55 GMT
"Excellent choice."
Excellent service. It's my first port of call when needing a special bottle of something. I would recommend to anyone.
- on Thu, 04 Feb 2016 12:34:55 GMT
"1st class service"
Fantastic service, reasonable postage, super fast delivery. Highly recommend
- on Thu, 04 Feb 2016 12:10:18 GMT
"Quick delivery and huge choice"
Have always been able to find what I am looking for, always delivered quickly and safely.
- on Thu, 04 Feb 2016 11:49:34 GMT
"Great service and quick delivery!"
The update emails about the progress of the order built my confidence that this company have it spot on. Delivery times are incredibly quick. Overall extremely impressed with the professionalism of the company.
- on Thu, 04 Feb 2016 07:32:59 GMT
"great service"
very quick , excellent response
- on Wed, 03 Feb 2016 15:44:25 GMT
"Specialist drinks made easy"
I used "The Whiskey Exhange" to purchase a bottle of "Selveray " cacao rum which up to finding the site just before Christmas I wasn't able too as it was only available in the United States. My transactions have been easy to make with great communications and a very fast and secure delivery. I will be using the site regularly now due to their ability to provide such an excellent service.
- on Wed, 03 Feb 2016 14:36:47 GMT
"On time delivery"
All as expected.
- on Wed, 03 Feb 2016 13:45:39 GMT
"Exceeds expectations"
As well as very good choice (I was buying vodkas rather than whisky) , price and service, the website itself is excellent for utility and ease of use.
- on Wed, 03 Feb 2016 11:40:27 GMT
"Helpful and friendly"
Nothing too much trouble. A very friendry and fast service. I will definitely use them again and would recommend to anyone.
- on Tue, 02 Feb 2016 19:54:40 GMT
"Happy customer"
My order arrived promptly and very well packaged. Thank you
- on Tue, 02 Feb 2016 19:03:47 GMT
"Very good"
Everything was delivered on time I am very impressed.
- on Tue, 02 Feb 2016 17:36:22 GMT
"Overpriced"
I found it cheaper from Amazon for the same item
- on Tue, 02 Feb 2016 17:13:34 GMT
"Prompt well wrapped delivery of 007 vodka!!"
Very prompt and well wrapped bottle of 007 special edition vodka arrived safely Thank you
- on Tue, 02 Feb 2016 14:55:20 GMT
"Dalmore King Alexander 111"
Excellent fast service and bottle etching is perfect
- on Tue, 02 Feb 2016 13:45:42 GMT
"Excellent!"
I purchased a bottle of single malt as a birthday gift for my son in law who lives in Scotland together with a gift card & all went off smoothly, my gift arrived as planned So I found the experience excellent, thank you.
- on Tue, 02 Feb 2016 13:25:15 GMT
"Excellent vendor"
Good range, fast delivery using parcel force. Wasn't home for delivery so parcel was left at nearest post office saving me the trouble of chasing it. Bottles padded individually with protective foam. Will use again
- on Tue, 02 Feb 2016 11:27:10 GMT
"Excellent."
It was very good, Excellent
- on Tue, 02 Feb 2016 11:20:19 GMT
"the tequila ambassador"
Products as the description, delivery on time
- on Tue, 02 Feb 2016 10:20:37 GMT
"Everything fine"
The purchase wias as a present. It was delivered on time.
- on Tue, 02 Feb 2016 09:33:15 GMT
"Amazing service"
I couldn't believe how quickly my bottle got delivered! The service was fantastic, I received updates on my phone as to when it would be delivered and my product was packaged so well. I was very pleased with both my purchase and the service received. Will definitely use website again !
- on Tue, 02 Feb 2016 08:20:17 GMT
"Good Service"
Straight forward easy process
- on Tue, 02 Feb 2016 06:23:56 GMT
"Quality service"
Got my parcel within 2 days, can't ask for anything else great service
- on Mon, 01 Feb 2016 21:18:38 GMT
"Gift pack of Mare Gin"
This was gift set was ordered for a Valentine gift. The service was great and I was kept up-to-date on the staus of the delivery. Really pleased with set and it was a very good price. Would definately order from The Whisky Exchange again.
- on Mon, 01 Feb 2016 20:49:17 GMT
"Impressive"
Exactly what I was looking for.
- on Mon, 01 Feb 2016 20:36:04 GMT
"Very pleased"
Great service - was kept informed of the progress of the order.
- on Mon, 01 Feb 2016 20:00:14 GMT
"st helens dubliner"
excellent company to deal with
- on Mon, 01 Feb 2016 19:30:26 GMT
"Best on-line site for whisky"
A really comprehensive selection of whisky. I can get whiskey from this site I can't get anywhere else, for example Black & White. Absolutely great.
- on Mon, 01 Feb 2016 16:30:22 GMT
"Will be doing this again"
Excellent choice of unusual whisky. Delivered quickly and cheaply
- on Mon, 01 Feb 2016 16:01:16 GMT
"Excellent service and goods."
The brandy was purchased as a gift yet to be presented and opened . Packaging and delivery were excellent and it bears well for when the bottle is finally opened.
- on Mon, 01 Feb 2016 15:42:51 GMT
"Great prices, quick service"
This product came quickly and was well packaged, so no damage! I got a bottle of whiskey engraved as a gift and was surprised at how quickly it arrived ... Would definitely recommend.
- on Mon, 01 Feb 2016 14:54:31 GMT
"excellent service"
good quality spirit delivered safely & promptly
- on Mon, 01 Feb 2016 14:29:41 GMT
"No trouble"
Quick delivery, easy ordering. No problems.
- on Mon, 01 Feb 2016 14:20:58 GMT
"Impressed"
Good service, well packaged and swift delivery. I'm a happy customer.
- on Mon, 01 Feb 2016 14:01:38 GMT
"Online order."
My order was a gift and I was extremely happy to receive it two days later, carefully packed and undamaged.
- on Mon, 01 Feb 2016 12:42:35 GMT