Customer Reviews

We've been honoured to have won over half a dozen industry awards in the past few years - but of course it is the praise of our customers that motivates us more than anything else.

Therefore, we are very proud of being rated "Outstanding" on Bizrate, where over 1000 happy customers have rated us since 2007 at an overall average of 9.6/10. We're also on Review Centre, where our current rating is 4.8/5 from over 700 reviews - so there's still a little room for improvement.

To help us understand your needs and continue to improve our service, The Whisky Exchange has now partnered with the independent review website Trustpilot.co.uk to collect even more customer feedback. Our overall rating and most recent reviews are displayed below. All reviews on Trustpilot are from verified TWE customers.

Your feedback is very important to us - we're glad that you think we're doing well, but we want to be even better - so if you’re a TWE customer and you receive an email from Trustpilot please feel free to let us know what you think. We read all our reviews and your feedback helps us to ensure that we can continue to improve our range and service.

Recent reviews from Trustpilot.co.uk

Rated 9.6 /10 from 18342 reviews

"very good service from (The Whisky Exchange)"
very good as usual have used TWE several times before always happy to help and provide prompt delivery of purchases.
- on Fri, 04 Sep 2015 19:27:12 GMT
"Nice bottle shame it's not boxed"
Quick delivery and a nice looking bottle but would look better if it was boxed,this was a gift for someone which they were extremely pleased with.
- on Fri, 04 Sep 2015 17:44:29 GMT
"First order"
Very good comms and fast del'
- on Fri, 04 Sep 2015 11:45:14 GMT
"Excellent Service"
I was recommended to use The Whiskey Exchange as I was looking for special offers on champagne . From finding a fantastic deal ,on the specific champagne I wanted , to delivery made on time made the whole experience seamless and effortless! Will not hesitate to visit again as well as highly recommend to others !!!
- on Fri, 04 Sep 2015 05:24:23 GMT
"Pleasure to deal with"
My whole experience was pleasant, from website navigation to payment and a prompt delivery. Thank you
- on Thu, 03 Sep 2015 20:12:50 GMT
"100% recommended"
Well laid out, easy to follow site. Great selection, competitive pricing. Speedy, well packaged goods a pleasure to do business with.
- on Thu, 03 Sep 2015 17:54:12 GMT
"Wonderful Service!"
I am very very impressed with the ease in which i placed the order. I was informed at each stage of delivery and the whisky arrived promptly on the day i was going to gift it to my brother in law from india. Thank you so much. Will definitely recommend and order from you again.
- on Thu, 03 Sep 2015 17:37:39 GMT
"brilliant"
Always deliver in there working day period, never had anything damaged and customer support is quite good.
- on Thu, 03 Sep 2015 17:19:41 GMT
"The Whisky Exchange"
Brilliant. You'll find what you want. Good value and excellent service
- on Thu, 03 Sep 2015 16:31:33 GMT
"Absolutely incredible"
No complaints at all, this is the second time I've used the whiskey exchange just brilliant. Easy process non complicated order forms just 10/10 from all aspects thanks
- on Thu, 03 Sep 2015 15:16:49 GMT
"great, quick service,really well protected parcele."
Bottle and box came undamaged. Realy quick delivery. Rum will be enjoyed soon.
- on Thu, 03 Sep 2015 14:03:39 GMT
"Very pleased with my experience of purchasing a favourite whisky from The Whisky Exchange."
Very competitive pricing, swift delivery, goods well packaged to avoid damage. I wasn't in at the time of delivery but the parcel was left at my local Post Office - much more convenient that calling the depot to arrange another delivery. Thank you team and well done!
- on Thu, 03 Sep 2015 14:00:31 GMT
"I'm in heaven"
This is my favourite drink that I could only ever get on holiday! So very excited to get it delivered to my home address ! Service fab! Thank you !
- on Thu, 03 Sep 2015 12:50:39 GMT
"Great range of spirits and rarities"
Clear website,reasonable prices and great service. Will be my 'go to' place for the unusual and rarer items
- on Thu, 03 Sep 2015 12:25:55 GMT
"Great Service"
Quick delivery and great service!!!
- on Thu, 03 Sep 2015 12:22:23 GMT
"DOES EXACTLY WHAT IT SAYS ON THE TIN"
ORDERED ITEMS AT AGREED PRICE, THEY PROMISED TO DELIVER. THEY DID. CANT ASK FOR MORE.
- on Thu, 03 Sep 2015 12:09:49 GMT
"coole swan cream whisky"
fast safe delivery great product deeeeeeeeelish
- on Thu, 03 Sep 2015 11:37:00 GMT
"Fantastic Choice, Excellent Service"
Having previously bought several whisky's and assorted other spirits for myself I finally used TWE to send a bottle of Champagne as a present (and in fact I did this twice in 2 days). The Champagne options were great, fitting in with the budget I'd set for each gift, which echoes from my previous spirits purchases, and the delivery was exceptional. Despite there being a bank holiday in the way 1 bottle I ordered on a Saturday was delivered on the Tuesday, which was the day I needed it to arrive. TWE has a great range of products and takes the drama out of ordering and delivering these. I wouldn't hesitate to recommend them as an excellent source for quality online alcoholic beverage purchases!!
- on Thu, 03 Sep 2015 10:34:45 GMT
"excellent"
The company text to say when it would be delivered it was well wrapped and good value for money.The free glasses were a real bonus better quality than expected as it is part of a retirement gift.
- on Thu, 03 Sep 2015 09:09:13 GMT
"Excellent"
Excellent customer service. Fast delivery and a broad choice of products.
- on Thu, 03 Sep 2015 07:45:42 GMT
"Excellent choice and great service"
Always great deals and huge choice of unusual and hard to find products. Delivery is quick and well packed - will keep using.
- on Thu, 03 Sep 2015 06:04:27 GMT
"Excellent, quick, fast"
Informed us straight away when an out of stock item came in. Order within 7 days of getting the e-mail, re-order and arrived within 4 days excellent
- on Wed, 02 Sep 2015 18:36:06 GMT
"Excellent"
Great service ,delivered both times on time and quick.
- on Wed, 02 Sep 2015 17:55:20 GMT
"Good service"
I've only ordered a few times from them but I've had good service each time.
- on Wed, 02 Sep 2015 14:50:49 GMT
"effortless"
Simple quick easy great choice
- on Wed, 02 Sep 2015 09:21:36 GMT
"Delivery of whisky"
Good efficiency delivery
- on Wed, 02 Sep 2015 08:27:28 GMT
"Fast and excelent service"
I can recomend to anyone this company,because they provide a very good and same fast delivering service. Trustful.
- on Wed, 02 Sep 2015 07:32:54 GMT
"Simply brilliant..."
Good price... Quick Delivery and the Gin was awsome!
- on Tue, 01 Sep 2015 18:35:16 GMT
"👌🏽"
Couldn't of been better!
- on Tue, 01 Sep 2015 17:22:53 GMT
"EXCELLENT EXPERIENCE"
I PURCHASED A BOTTLE WITH ENGRAVING. COULD NOT HAVE BEEN EASIER. IT WAS DELIVERED WITHIN 48 HOURS - ALL GOOD.
- on Tue, 01 Sep 2015 16:31:01 GMT
"Daluaine order"
Great whisky, its nice to have a bottle again. Delivery through parcel force got there in the end, but don't wait home for it though. I got a message before 9am that it was coming, then the next message after 6:30pm that it was arriving after 7pm. No way to feedback to them either. However, they delivered to the same address the next day within office hours so it all worked out in the end.
- on Tue, 01 Sep 2015 15:50:39 GMT
"Excellent"
Brilliant so easy to order and quick delivery and great price
- on Tue, 01 Sep 2015 14:37:42 GMT
"Great selection of quality drinks and first-class service."
On occasion I order the odd bottle of fine Cognac or another selection and the quality is always very good. What's more is that the delivery of the goods are prompt.
- on Tue, 01 Sep 2015 13:07:31 GMT
"I would use this company again"
I could not believe how fast this service is. Highly recommended
- on Tue, 01 Sep 2015 12:49:13 GMT
"Great service and delivery"
Great selection to choose from and order arrived very quickly. The constant email updates ensured I knew exactly the progress of my order.
- on Tue, 01 Sep 2015 12:13:33 GMT
"Brilliant service"
Couldn't be faulted ist class service
- on Tue, 01 Sep 2015 11:07:02 GMT
"Good service"
Fast efficient delivery. The bottle was very well protected in its packaging.
- on Tue, 01 Sep 2015 10:33:31 GMT
"So much choice !"
I found the Whiskey Exchange so easy to use with good prices a fair delivery cost and the Single Malt choice exceptional.
- on Tue, 01 Sep 2015 09:05:39 GMT
"Very efficient service"
I have ordered from the whisky exchange 2 or 3 times now and have been very impressed with the efficient service and quick delivery times. The quality of the products are good and this is pretty much my go to website for birthday presents (particularly for chaps).
- on Tue, 01 Sep 2015 08:25:59 GMT
"Excellent Products at Excellent Prices and Excellent Service"
Had the whiskey & whiskey based products I wanted at the best prices available, with very good delivery pricing (by package rather than by bottle). Items bought arrived very quickly and were VERY securely packed, and I was kept informed throughout. My experience couldn't be bettered.
- on Mon, 31 Aug 2015 17:05:14 GMT
"Very good service to another address"
I have personally,ordered items before, and found their service excellent. This time I sent a bottle to another address, this was received with much joy, from the receiptant . Thank you for the prompt service.
- on Mon, 31 Aug 2015 14:23:20 GMT
"Very good.."
Very good service with the best products love it..
- on Mon, 31 Aug 2015 13:38:34 GMT
"Great Service!"
Delighted with purchase, good communication & great service. Many thanks!
- on Mon, 31 Aug 2015 13:20:02 GMT
"exactly what i ordered"
I was looking for little gifts for friends and the Whisky Exchange had exactly what I was looking for, it was delivered when expected so all was good.
- on Mon, 31 Aug 2015 13:02:11 GMT
"quick service"
the bottles arrived boxed and tightly packed in foam..very good service..easy to navigate site..all round a pleasant experience..i'll definitely order here again.
- on Mon, 31 Aug 2015 11:08:06 GMT
"Misleading offer"
I ordered a gift set that included a free taste box. It was a little bit more expensive than I had seen elsewhere but I figured the freebie would make up the difference. The freebie was the size of my fingernail. Will not be ordering from again.
- on Mon, 31 Aug 2015 11:02:01 GMT
"Amazing service"
Quick easy ordering and very quick delivery with good tracking system!
- on Mon, 31 Aug 2015 10:57:19 GMT
"Great service and very quick delivery."
I recently bought a couple of bottles of whiskey from The Whiskey Exchange,10 yr Bushmills,Bushmills Black Bush and a 8yr old bottle of Kilbeggan.I thought the prices and delivery charge were very very good.All the bottles were carefully wrapped using some big bubble wrap,cardboard and other packing materials.Delivery is vey quick and you get plenty of e-mail confirmation and updates about your delivery.There was no sign of any damage and they couldnt have been packed any better to be honest.I have used Whiskey Exchange many times before and will continue to,slainte !
- on Mon, 31 Aug 2015 10:06:45 GMT
"Excellent service!"
This is the second time that I have ordered from The Whisky Exchange - great range of single malts at affordable prices and speedy service.
- on Mon, 31 Aug 2015 09:08:48 GMT
"tequila"
Great price , easy to use Web site . Very quick delivery. Very happy with all aspects of The Whiskey Exchange . Would use again and again .
- on Mon, 31 Aug 2015 08:15:44 GMT