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Complaints Process
We hope that you're delighted with the service you receive from The Whisky Exchange. If, however, there's something you're unhappy about, we would like to hear from you so we can put things right as soon as possible.
There are several ways you can get in touch with us:
Phone
- UK: 020 8838 9388
- International: +44 20 8838 9388
(Call charges vary according to service provider*)
Post
- The Whisky Exchange
- (Speciality Drinks Ltd)
- Elixir House
- Whitby Avenue, Park Royal
- London
- NW10 7SF
- United Kingdom
If after contacting us you feel we haven't resolved your complaint satisfactorily, please write to our Head of Customer Service:
Post
- Head of Customer Service
- The Whisky Exchange
- (Speciality Drinks Ltd)
- Elixir House
- Whitby Avenue, Park Royal
- London
- NW10 7SF
- United Kingdom
* National rates for UK landlines and mobiles apply. As call charges for some mobile and other network vary, please refer to your service provider for more information.